Virgin Media Outage Report in Hartshill, Warwickshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hartshill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartshill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hartshill, Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Hinckley, Coventry, Nuneaton and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
TV | |
| Hinckley |
TV | |
| Coventry |
Internet | |
| Coventry |
Internet | |
| Tamworth |
TV | |
| Coventry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hartshill, England
Latest outage, problems and issue reports in Hartshill and nearby locations:
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia Please don’t try to diagnose a router fault on Twitter... just get your dismal support team to replace the router, which I have been trying for 8 months
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia After an hour in a chat session, which involved factory reset of hub, the problem persists. Agent then goes and checks to advise a fault in my area - estimated fix this evening. Wondering if I am now back into the old fortnightly failure cycle..
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philwebster
(@littleanfield15) reported
from
Tamworth District, England
@virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved
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Richard Baily
(@foraneasylife) reported
from
Solihull, England
Waiting over 22 minutes thus far for @virginmedia to answer phone, as I have no broadband service. Service suddenly went when watching catch up tv. 🙄
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Olivia Mason
(@oliveemason) reported
from
Rugby, England
@virginmedia Now I’m getting the same responses from you as I am from them. Funnily enough they can’t give us an installation date STILL. Literally the worst customer service. Will be going with another provider. 👍🏼
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Chat session indicates there is still a fault, with an estimated fix of the 26th. So basically I can expect very poor broadband for over a week.
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Olivia Mason
(@oliveemason) reported
from
Rugby, England
@Virgin @virginmedia your customer service is horrific and you’ve lost a customer before you’ve even installed our broadband. Very very unhappy with your service and I will be spreading the word.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia No, I wasn't and that's why when customer service couldn't offer anything close to the competition or your own "new customer" offers I cancelled, prior to the first tweet. If you valued your existing customers, then once out of contract, you'd be able to offer similar deals.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia - Out of contract and tried to switch to a deal on your website. Customer services refused, claiming the £250+ more a year option I'm on is the best you'll offer. I ended up cancelling, as I'm not paying over the odds - sad I have to leave though & hoped for better!
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia Spent all of my lunch time finding out why the engineer didn’t turn up this morning only to be let down on a call back at 5:30 this evening.. utterly useless
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Did you notice the "again". On average it's down 2 days a month.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@virginmedia I gave them a call before mentioning it on Twitter. I've sent in a complaint as a last attempt before I subscribe to another provider.
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Emmie❤️🌹
(@EmmaOohLaLa) reported
from
Coventry, England
@virginmedia I’m not happy tbh. I’ve always called on behalf of my mum in regards to technical issues as I set up account for them. I do all the calls regarding this and your colleague Avanash wouldn’t talk to me. Never had an issue till now, and I’ve had to wait 20 mins on hold for an answer
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Karl
(@thekosfox) reported
from
Nuneaton, England
So, I'm switching from Sky Tv/Broadband to @virginmedia. A friend of mine who is a new customer got multi room with no activation cost. I phone for the offer and the lady said no fee, yayyyy, I go through to another department and its £49 Being fobbed off already!!😡😡 NOT HAPPY!
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Jez Sutton
(@Jezsuttonuk) reported
from
Coventry, England
@virginmedia Engineer failed to turn up for his 8-12 appointment typical crap service we are accustomed too..
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Jez Sutton
(@Jezsuttonuk) reported
from
Nuneaton, England
@virginmedia so I take a day off work to sort out the Crap Virgin Broadband and at 10am it fails. Virgin can’t send out an engineer for 2 days !! Don’t get virgin they are crap
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Tried the text service. No response. So in the unlikely event of an engineer visit later, at least I tried.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia Your website now shows: Network issues might be affecting TV and broadband services at the moment. Our engineer is working to fix the problem. Broadband is working again...
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Stuart Cockerill
(@licklemouse) reported
from
Solihull, England
@virginmedia So what happens now or am I being stupid or have you just left me in limbo like the phone call !!!
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@virginmedia broadband down again. Obviously a network fault, but system has booked an engineer visit. Given that my contract is up for renewal and the cost has nearly doubled, I think I am in the market for a new provider.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Ray
(@cpray86) reported
@virginmedia I've tried several times and no joy. I'm exactly where I was a few weeks ago. Worse off in fact as I was happy with your service before and I've also had a letter saying our bill is going up again! Really poor when all I've been trying to do is get a new contract.
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Andy Dickinson
(@Dickinstein) reported
@virginmedia waited for 3 hours to speak to someone from customer services today on the web chat to try to find out why our appointment was cancelled and why no one told us. This was after waiting 30 mins for someone to pick up the phone as well. Want to raise a complaint !
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Hames
(@HamerHames) reported
@virginmedia Yes but to an unsatisfactory solution. Formal complaint has been lodged unfortunately.
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Ben W
(@ben_dubs) reported
@virginmedia Hi, thanks for responding - no not really, still haven’t been able to speak to anyone regarding my overcharge. After being cut off I was in the queue for another 45 mins before just accepting the automated discount which was offered to me. But the larger issue is still unsolved.
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Ann Kenney
(@ilovepodge) reported
@virginmedia Yes but we only had our entire system sorted the week before last! After 2 visits & a very rude man on the phone. Hence we haven't had on demand for 14 days & were without full internet for 5 days. I think I should get some recompense
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Sarah B
(@SarahB75293195) reported
I can’t get through to virgin media customers services in the last 3 days. I have recently moved home and my internet isn’t working meaning I can’t work from home. I need help to resolve this @virginmedia
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Duck
(@Steerio84) reported
@virginmedia our Internet has been **** for the past 4 weeks now. There appears to be no way to speak to you over the phone (helpful!). Livechat just says to test this and test that (been there, done it all). Still no improvement. Please can a human call me to discuss.
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leah
(@leahmayblake) reported
@virginmedia ur wifi is SHITE and getting on my last nerve. No one is answering my bloody call and I feel like crying help me
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DarkGuardian🏳️🌈
(@DarkGuardlan) reported
Hey @virginmedia Can someone help? Been trying to give my 30 days notice for 2 weeks now! Wasted hours on the phone trying to cancel all services and yet you guys don't take no for an answer! This really starts getting annoying. Might have to start looking into legal ways.
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Ian Wooding
(@woodingian1) reported
@virginmedia I am out of contract. He just didn’t want to take my cancellation. He was not the most helpful. I am in the process of grieving for my father that just over a week ago and to be dealing with staff that are so unhelpful during this time doesn’t help.