Virgin Media Outage Report in Devizes, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Devizes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Devizes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Devizes, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge, Durrington and Melksham.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
TV | |
| Trowbridge |
TV | |
| Trowbridge |
Internet | |
| Durrington |
TV | |
| Trowbridge |
Internet | |
| Trowbridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Devizes, England
Latest outage, problems and issue reports in Devizes and nearby locations:
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia so we can now watch TV but what is wrong with the Internet? It's been coming and going for weeks and it's still doing that. Thought you might have sorted it when you sorted the overnight problem!
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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captain chungus™
(@Yarrhful) reported
from
Melksham, England
@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia I have an issue with my Tivo box, for the past 4 days search & discover and the apps don’t work until the box gets restarted. So far I have spent over 2 hours on the phone over the last few days and it’s not getting sorted
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia You have provided a totally inadequate service for my daughter & her house mates. As university students they need a reliable service in order for them to continue with their studies. When they called for help you agreed their speed wasn’t as promised....
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
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Sam Osbiston
(@SamOsbiston) reported
from
Melksham, England
@virginmedia Apparently, there are no issues according to the service website!! But we are most definately experiencing them...sick of turning it on and off etc too and phoning only to be fobbed off.
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Jon Hackett
(@JonHackett) reported
from
Steeple Ashton, England
@virginmedia .... continue.... So you are not fulfilling your obligation! To ask them to pay for boosters to rectify YOUR problem is not acceptable! Sort it out Virgin Media and don’t take advantage of students! Please show some empathy!
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jb
(@jenniferlisaa) reported
from
Lark Hill, England
@virginmedia Hi, internet is down again. It’s great you sending me hints and tip but let’s face it, it’s your shitty internet connection and not the hub. Pls sort it out.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
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Charlie Murray
(@Kranitoko) reported
from
Chippenham, England
Still waiting for Virgin Media to contact me about moving over to them... I know they said it can take up to 10 days but YOU'D THINK they'd do all they could for a new customer who's street has, apparently, been cabled into their network 🤔
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Jamie Walker
(@jamiew007) reported
from
Melksham, England
@virginmedia how as a loyal customer, who has just renewed my contract why do I not get offered the Xbox deal? Why do you never look after existing customers?
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jb
(@jenniferlisaa) reported
from
Lark Hill, England
@virginmedia hi, question, why is my internet down AGAIN?
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Volley Design
(@volley_design) reported
from
Trowbridge, England
Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything
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Lyn Taylor
(@lyntaylor55) reported
from
Southwick, England
@virginmedia help! Have phone 150 (automated!). No local problem. Have done everything the automated response told us to do. Including the automated text message. Still no Internet through hub. No WiFi! We have TV. Now what? A human might be able to help!
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𝚁𝚒𝚌𝚑𝚊𝚛𝚍 𝙼𝚊𝚜𝚘𝚗 👓
(@NoWireHangers) reported
from
Bromham, England
@SiOrme @virginmedia Go elsewhere. They are the worst.
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
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Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
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Sam Osbiston
(@SamOsbiston) reported
from
Melksham, England
@virginmedia Hi, it just says there is "interference on our network impacting multiple customers in your area causing intermittent speeds and performance..." - this has been going on around 2 maths and has got worse these last 2 wks.
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Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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IndyShergill
(@ShergillIndy) reported
@virginmedia I'm available now. And I really need to know who is responsible for the guys that came out to my home today. The behavior and service are totally unacceptable.
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⭐AndyMc Producer⭐
(@AndyMcProducer) reported
@virginmedia @ofcom she has got through and now they have said there is a technical issue.
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Robbie
(@Robbies22595639) reported
@virginmedia @Hillybilly1409 Reduce the charges 😡🤬 this is an elderly lady your company are trying to steal from, should hang your heads in shame bunch off scumbags.
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Jennie Bayliss
(@jenniekbayliss) reported
@virginmedia your customer service is terrible - first person didn’t help me, transferred me and cut me off and now I’m on hold for hours. Why can’t I get any help - it’s a simple question I have and nobody at your head office can help me - ridiculous
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⭐AndyMc Producer⭐
(@AndyMcProducer) reported
@virginmedia My Relative want's to cancel, they are moving and have internet where they are moving to. Is there a way she can cancel with out calling? Over an hours today then hung up on, and over an hour yesterday.
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Michael Merifield
(@MichaelMerifie1) reported
Virgin media trying to rip me off again customer services are shocking .would be nice to speak to someone who knows what there doing .
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Sensible woman
(@woman_sensible) reported
@LozzaFox @virginmedia Get a decent provider. I have been with BT since 1976 and I don't have problems nor high bills. They look after me well.
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Andy Bradley
(@andybraders) reported
@Swell09 @virginmedia Mate of mine was supposed to have their new TV and broadband fitted last Tuesday... supposed to be every day since according to the call centre and today decided to say it was 6th Feb! They are absolutely awful, probably the worst customer service out there!
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Sanraj Sanghera
(@Bling_Sanghera) reported
@virginmedia please can you tell me while being on the phone for two hours I was rudely cut off by a member of your second line team specialists. I’ve had 10mps speed from a package where I should have 200mps. I have been a customer for 20+ years, I deserve an explanation! @Ofcom
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...
(@TGLDAVE) reported
So after 2 hours of being on hold to @virginmedia I get through to someone for them to tell me the computers are down and to ring back later on! Will I ever leave this company?