Virgin Media Outage Report in Cowbridge, Vale of Glamorgan, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cowbridge, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cowbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cowbridge, Vale of Glamorgan, Wales
The most recent Virgin Media outage reports came from the following cities: Penarth, Barry, Cardiff, Caerphilly, Pontypridd, Rhoose, Tonypandy and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Penarth |
Wi-fi | |
| Barry |
Internet | |
| Cardiff |
Internet | |
| Barry |
Total Blackout | |
| Barry |
TV | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cowbridge, Wales
Latest outage, problems and issue reports in Cowbridge and nearby locations:
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
my @virginmedia internet has been offline or intermittent now for almost 24 hours, yet the online service checker is reporting "no faults"... (Cardiff CF5 area) @DowndetectorUK
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia how do you make complaints I don’t know what is happenning to virgin media and e mails but the service is useless I am paying for a service you can not provide how do I change to another provider
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia I have had NO service at all for nearly three weeks. No that's not helpful
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Jonny Ex
(@jonny_ex9) reported
from
Cardiff, Wales
Can you just fix my internet please? @virginmedia I really can’t be arsed with this today
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Sophie Simmonds
(@smoph_star) reported
from
Cardiff, Wales
Hey @virginmedia how do we book an engineer? Our box has come but won’t connect due to wrong cables. On hold for over 45 mins, please help 😭
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AJR PhotoArt
(@Andrew20061976) reported
from
Cardiff, Wales
@virginmedia hello I'm a Virgin Media Customer, am I able to block certain landline numbers calling me?
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KatieRobertson
(@katierobertson0) reported
from
Barry, Wales
@virginmedia Yes I understand that keep getting same message issue in your area. I have spoken to someone they have told me Monday will be back on thats the forth date I have been given keep pushing the date back. Will be cancelling
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Jordan McDonnell
(@Jordanmac95) reported
from
Cardiff, Wales
@virginmedia any chance of you not cutting off a call? Rang 5 times now to cancel my mobile contract and each time you put the phone down. Your customer service is shocking.
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The Lansdowne
(@Thelansdownepub) reported
from
Cardiff, Wales
Guys!!! Important!!! @virginmedia is down !!! That means no card machines for us!!! Please grab cash on your way if you can
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Em Gill
(@EmilyEvaGill) reported
from
Cardiff, Wales
Dear @virginmedia why are you so bad?
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Liam Eynon
(@leynon24) reported
from
Cardiff, Wales
@virginmedia hi, had no internet or tv all morning and no updates on fixes other than the service status sliding from 1100 to 1400. Is there any other update?
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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NormanGrainger
(@GraingerNorman) reported
from
Cardiff, Wales
Virgin media broadband the most shocking customer services ever. I made official complaint in January 2020 after six further calls still no response to resolve problem no one ever comes back to sort out problem# NEVER USE THEM YOU DONT WANT TO GO THROUGH WHAT I AM EXPERIANCING
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Peter Fortune
(@PeterFortune5) reported
from
Cardiff, Wales
@cerysfurlong @virginmedia Wondered why my internet was down
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Darron Knibbs
(@DarronKnibbs) reported
from
Caerphilly, Wales
@virginmedia why have I been waiting over an hour for someone from your technical support to contact me on chat and chatting with your first line? #poorcustomerservice
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Ken Daniels
(@KenDaniels9) reported
from
Cardiff, Wales
@virginmedia your service is useless you take money off people but do not provide a service your customer service is useless your tech department are also useless after 4 hours with three different lady Friday the staff still could not sort out a simple thing like e mails
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Drew Evans 🏴
(@dae_1989) reported
from
Pontypridd, Wales
Hello @virginmedia. What ******** is going on in the CF postcode?? No phone, internet or TV. Your website says everything is okay. It clearly isn’t.
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Christopher Guy
(@ChrisJG1988) reported
from
Tonypandy, Wales
@virginmedia I need some help with a question, I keep going to message online but it’s going round in circles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LesleyMcIntosh
(@LesleyjMcIntosh) reported
@virginmedia awful customer service! Repeated rescheduled installation visits. Was meant to be tomorrow after a month of waiting and was told today it won’t be going ahead and it’ll be another month! Still waiting for a manager to phone me back. I will be going elsewhere
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claire lewis
(@claire_rlewis) reported
@virginmedia @itsmeAlexVega In contract and Virgin won’t release me even though they’re not fulfilling their side of contract to provide me with a service. DO NOT USE @virginmedia they obviously have a serious issue they’re unable to rectify
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Dale Jewitt
(@PterodacDale) reported
@virginmedia back again. Finally had an engineer come to install new box. No actual install done as I didn’t really want it in the first place but took the box and told I can just connect via WiFi for on demand and Netflix etc. That’s not working. Rang to try and sort… 1/
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James Brown
(@JustNice89) reported
@virginmedia Yes I have. I had this issue previously and it was then resolved. Please advise further.
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Yash Ranade
(@yashranade) reported
@virginmedia But your team is unreachable. I have been trying every day. Do you expect us to spend our work days waiting for 3-4 hours just to speak to customer care?
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Barrie Tynemouth
(@BarrieTynemouth) reported
Day 7 no broadband: lunchtime, package from @virginmedia hurrah. Open package; wrong power supply 🤬 Each time you ring the help line you have to go through all the options wait 10 mins for router to restart unsuccessfully before being able to talk to someone - useless setup!
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Chris Fairhurst
(@ChrisFairhurst7) reported
@virginmedia Yeah I have used this numerous times and there is never a problem… but only a TV problem in the area which there isn’t..
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Linzi Mackie
(@LinziMackie) reported
@virginmedia Does this mean some technician was given feedback? I stressed in my conversation that the complaint was NOT about VM staff but about poor signal, strength and overall service. I am often without reliable services for days at a time and have received a penny in compensation
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Linzi Mackie
(@LinziMackie) reported
@virginmedia This ISNT acceptable. I’ve been having these issues since I “upgraded” to 360. It just doesn’t work and my complaint has been ignored
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Louise Mitchell
(@mitchelllou) reported
@virginmedia my son has been trying to cancel student house broadband since July - spent hours on phone - had been told it was cancelled but direct debit still being taken.cancelled by letter but no contact - too scared to cancel direct debit for credit score ££££ out of pocket ?