Virgin Media Outage Report in Coalbrookdale, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coalbrookdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coalbrookdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Coalbrookdale, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Phone | |
| Telford |
TV | |
| Telford |
Total Blackout | |
| Telford |
Internet | |
| Telford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coalbrookdale, England
Latest outage, problems and issue reports in Coalbrookdale and nearby locations:
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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BurriJo
(@BurriJoD) reported
from
Wellington, England
Hey @virginmedia my router is dropping the internet everyday on multiple devices. Pls help.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia broadband is down in WV6 can you confirm this please
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donna marie page
(@donnamariepage) reported
from
Hadley, England
@virginmedia my internet isn’t working since Friday and your technical support keep hanging up on me please can you respond to my query ?
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia I’m trying to cancel my broadband & phone line but can’t get thru on the number quoted. Please help?
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia trying to get in contact with customer service about renewing my account
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
Hi @virginmedia any idea what the broadband issue is in TF5 ?
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Lisa Vincent
(@LisaVin74208006) reported
from
Madeley, England
@virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app
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Dan Bennett
(@DanBennett) reported
from
Madeley, England
Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service
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G
(@GOROBERT1987) reported
from
Oakengates, England
@virginmedia Its saying everything's fine but we've been having problems where the router keeps connecting and disconnecting for some reason
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sylvia Morrison
(@SyDyMo) reported
I’m about to have a stroke. @virginmedia have accepted the charge was in error and no balance is due on the account yet service has not been reconnected (but I’m expected to pay for it), I’ve spent the whole morning dealing with this. @Ofcom what do I do? @MoneyTelegraph
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Lainey - (#SLAVA UKRAYIN) 💙🇺🇦💛
(@ElayneWkg) reported
@virginmedia See my complaint ref C-1506221734. Despite giving details of both issues all I get are standard letters saying there is no issue in my area. Last Thursday the router dropped my medical video appointment I had waited 3 months for. This rebooting goes on for hours at a time (1)
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Siobhán McManus
(@Shoobmac) reported
@virginmedia I have spent many hours on the phone with various personnel. A resolution is always promised & never delivered. Then you instruct a different firm of debt collectors.
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andrew Ingram
(@andrewI12974165) reported
@virginmedia Nothing is more virgin media than not responding on time to my complaint about how my complaint is being handled
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4Viewers
(@4Viewers) reported
@SuzyBlue2 Hi Suzanne, could you please delete then reinstall the #All4 app and ensure that your device software is fully up to date. Please also try rebooting both your internet router and Virgin Media Box, let us know if this helps to resolve your issue!
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Siobhán McManus
(@Shoobmac) reported
@virginmedia I explain situation to debt collectors. They agree I can’t possibly owe anything for a service that was never installed. I emailed Rachel Barrass your Customer Services Dir but to no avail. This is affecting my credit score. I really need an urgent resolution
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andrew Ingram
(@andrewI12974165) reported
@virginmedia It is past a joke. I need my refund and to be able to cancel my broadband as I refuse to pay for this level of contempt
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Peter
(@Peter23193138) reported
@virginmedia cont: virgin sales team need to be more honest about what they are selling at no point was O2 mentioned in our special new product. So angry feel like an idiot taken 3 days to cancel and met many hurdles trying to cancel 360 and contract with 02 for the SIM card.
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Niko Croft
(@croft_niko) reported
@virginmedia You have not fixed my internet but you continue to bill me. Per your guideline I should be getting £8.50 a day whilst the internet is out but you just continue to bill me. @LutzSchueler help! @MoneySavingExp does this sound like a good deal to you?
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Cristina LJoy 💚
(@CristinaXO_LJoy) reported
@virginmedia Hi ZR, I don’t have the app and I can’t download it as my phone internet signal isn’t strong enough