Virgin Media Outage Report in Broughton, Northamptonshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Broughton, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Kettering, Northampton and Corby.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Wi-fi | |
| Kettering |
Phone | |
| Kettering |
Internet | |
| Kettering |
Internet | |
| Northampton |
Internet | |
| Northampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broughton, England
Latest outage, problems and issue reports in Broughton and nearby locations:
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Cazzlar!!
(@cazzlar1985) reported
from
Burton Latimer, England
@virginmedia @peterlealfc That link doesn't work!
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@richardbranson @Virgin_Orbit Any chance of getting my virgin media sorted. I hope the service on your space craft is better out wise people will be paying through the nose to come back to earth. #sortyourshitout
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia Yes. Want to keep my broadband service only. It amazes me that you can get a response in social media almost instantly but can’t get a response elsewhere for love nor money
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Internet is down again in NN5. The service here is so unreliable. Can you please pass this over to your complaints team as a matter of urgency and ask them to DM me please?
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Darren Carson
(@Bobby_Dazzler68) reported
from
Corby, England
@virginmedia hi, do you have online chat available for problem solving?
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Privatenugget
(@Privatenugget2) reported
from
Irthlingborough, England
@tiff_tv @TalkTalk That's not bad tbh i have rung virgin media been on the hold for over an hour then they just cut me off🙄🙄🙄
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia I have been told that my bill will rise by £20. What a joke. Sky here we come. Constant issues with virgin.
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Sophie Stewart
(@SophieRebecca93) reported
from
Corby, England
Really @virginmedia been on hold for 40mins for you to terminate the call due to “technical difficulties”! What surely you knew that when we called! Your customer care is shocking 😡
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia customer service not answering phone. How you expect to keep customers.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia Rather than an apology, how about a warning text or email stating when my broadband will be down or interrupted? So I can plan ahead, not waste mine and others time and money, and feel like I’m a customer and not a complete idiot for paying for this? I’m finally back online.
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @virginhelp The problem is with getting through on the phone or live chat. It’s very easy to add or upgrade services but god help you if you want to remove any services or leave. I was on hold for over two hours last night only to be cut off. I’ve been connected to live chat since 17:43 0901
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Ollie Toogood
(@OllieToogood) reported
from
Northamptonshire, England
@virginmedia why is it impossible to speak with anyone who can help? I keep wasting hours of my time on hold to no avail
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Richard Fisher
(@RichardPFisher) reported
from
Wilby, England
Yay! @vmbusiness has **** the bed once again, third time in a week. Going to have to put a smart switch on it so I can remote reset the router.
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Trushār Patel
(@trushar108) reported
from
Wellingborough, England
@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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Equinox Disco
(@DiscoEquinox) reported
from
Northamptonshire, England
@virginmedia @stephen_twitt Good luck calling that customer service number. @virginmedia should try calling themselves
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Lee McRae
(@leemcrae76) reported
from
Northamptonshire, England
@virginmedia Yes I did, just this morning. The system diagnosed a fault and asked me to reset my router. I did and it started working again (as it always does tbh) and has since gone down again. I would like to know how to book an Engineer to call please ASAP! Thanks
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jellydancer
(@jelly_dancer) reported
@virginmedia Why can't your company provide a good service? Once again intermitent internet. Don't give me the did you check the website and restart the router, its done. This is a issue your end and needs to be fixed. I might aswell treat myself with a better isp for christmas.
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Rachael Trainor
(@TrainorRachael) reported
@virginmedia And I am stuck paying nearly double what I am meant to due to someone in your company's incompetence. Great customer service guys! 👍🤬
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Morocco Mole Esq.
(@EliFernandez100) reported
@virginmedia Down again. Really? Is this acceptable?
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Neil Ashworth
(@NeilAsh44923566) reported
@virginmedia can someone please help? I have fraudulent activity on my mobile account which has been going on for weeks, I have spoken to a number of people without any solution despite empty promises. I am now going to speak with Action Fraud and the Ombudsman.
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O8O406C
(@oc8pm) reported
@virginmedia Should I cancel my broadband and switch to another provider?
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SAMMI
(@76224p) reported
@virginmedia Can someone tell me when virgin became like everyone dont care about it customers . I am going to cancel everything I have with them .I am fed up and disgusted.
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Johnny Doyle 🇺🇦
(@JohnnyD87968172) reported
@virginmedia No problem with the staff. The process however is an appalling user journey in need of a replacement.
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Kathryn Ellett
(@kathryn_ellett) reported
@virginmedia It is very inconvenient to say the least and to know that the box was worked on last week that caused this or it is suspected . I'm glad whoever got their service back on is enjoying their package. We will look elsewhere for a better service than we have had with virgin.
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Rachael Trainor
(@TrainorRachael) reported
@virginmedia worst company I have ever dealt with! People on customer service line appear helpful but clearly have no clue what they're doing. Was sold a new 18 month contract and have nothing but issues since!
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Danny Williamson
(@Sacto_King_UK) reported
@virginmedia No idea No one is calling me back They promise the world, and that I’ll have a service before Xmas, then don’t call back I have no idea what’s going on, all I know is that Virgin Media make promises, and say they understand, then nothing happens