Virgin Media Outage Report in Burton Latimer, Northamptonshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burton Latimer, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burton Latimer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burton Latimer, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Kettering, Rushden, Northampton, Wellingborough, Market Harborough and Corby.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Internet | |
| Kettering |
Internet | |
| Kettering |
Total Blackout | |
| Kettering |
Internet | |
| Rushden |
Total Blackout | |
| Northampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Burton Latimer, England
Latest outage, problems and issue reports in Burton Latimer and nearby locations:
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia can you please confirm that you ask for debit card details to look in to account problems/problems with broadband?
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Stephen Szmidt
(@sszmidt199) reported
from
Northamptonshire, England
@RogerProtzBeer @virginmedia This is totally unacceptable. When resolved ask for compensation for loss of service, inconvenience & your time. Keep records. Raise an official complaint following their process. If unhappy with their response complain to CISA, their ombudsman. Consider switching. Good luck!
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia They have been with @virginmedia for years. They did change their package they needed from a few months ago, but have paid you thousands over the whole time as a customer. They didn’t want to cancel. The fact you can’t continue their service for them, and making them pay...cont
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Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia it seems that your cancellation dept call centre is closed due to the virus, I’ve tried to cancel my account & tried to message you online but neither appear to be possible, I’m just going round in circles. I haven’t renewed my contract or take you with me. Help
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Russell Leak
(@RussellLeak) reported
from
Northamptonshire, England
@virginmedia once again the service is down. Worst ISP I have every had #worstisp
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
I'll be glad to leave @virginmedia superfast nothing most of the time! 'Reliable' my a**e only thing thats reliable is that it'll go down every 3 weeks... we must be entitled to leave for free surely with how often this has happened.
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia please please please can someone please contact me. All I want to do is make a formal complaint on service speeds and leave VIrginmedia. I have had online chats that ended with a link to another chat it and phone numbers that end in a link to a chatbot. So angry
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
@virginmedia any help. I raised this on the app but not response/its been cleared any help
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia Thank you for your reply. In short, no, as you don’t service the new address my parents are going. We wanted and are willing to continue with you if you had. So in our eyes no contact is being broken, but you can’t supply what we need. You still want to charge my retired..cont
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Chiedozie Hez
(@Unchain_Warrior) reported
from
Northamptonshire, England
@virginmedia our broadband have given us all sorts of problems although your system says all is fine for the past one month. Please help!
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Simon
(@xBarnseyyy) reported
from
Northamptonshire, England
Virgin media down again 🙃
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George 'guy with the coat' Massingham
(@WhiteShadowCos) reported
from
Wellingborough, England
@virginmedia I need to lower my broadband speed as im moving and Virgin isnt in the area i'm moving to but my parents need to retain it. I tried calling but call centres are closed and theres no obvious to do it on the app. Any help!
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Hunnybun's Bracelets
(@HayleyWhite36) reported
from
Northamptonshire, England
@virginmedia good morning, what time are your cancellation team open from? I need to cancel my virgin media package today as we’re moving
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia Update. I have now spoken to a terribly nice gentleman by the name of Ely. I understand from my call that I am sorted and I’m now a happy customer again. Thank you Ely.
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james
(@savagej84) reported
from
Rushden, England
@virginmedia virgin down,says Ethernet cable unplugged but only 1 which was ever plugged in ya PS4 ?
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Sam Wyatt
(@acton68) reported
from
Market Harborough, England
@virginmedia hi, do you have an email address? Calling doesn’t work, message doesn’t work fast enough (waiting for hours), submit online - done but no confirmation. I have no idea if you’ve received it or not. I just want to complain, cancel and move house.
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Mike Epps 🇬🇧🇳🇿
(@EppsRacer) reported
from
Northamptonshire, England
@mcintyrejack @iRacing @virginmedia Haven’t tried a router, with all the convo with VM about this potentially being fixed soon and me not wanting to blow money on one. Plus the issue seems to come and go so I’m not sure if it would be a constant issue with a router or not.
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I keep losing our broadband signal, especially in the evenings 😔have tried resetting etc, but no good. Even have your boosters, but still no good. Help, please!
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scott worsfold
(@scottworsfold) reported
from
Oundle, England
@virginmedia Parents a cancellation fee, even though we are not wanting to cancel, you are. NO managers to talk it through with from our end. No consideration for the stress of a move without @virginmedia contribution. Very upset. Your. True colours shown after many years as your customer 😡
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Garry Solomon
(@gsolomonphoto) reported
from
Rushden, England
@virginmedia on a 200mbps download package and I’m averaging 9mbps this morning! I understand there might be heavier traffic at the moment, but we can’t do any work from home with such poor service!! #stayconnected I would if I could!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ayurveda TV
(@loveayurvedatv) reported
@virginmedia poor customer service. I’m confident you can do better.
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Love2knit4love
(@Love2knit4love) reported
@virginmedia I have already went through these & getting nowhere !! Been a customer for nearly 30yrs but it’s becoming obvious customers that have a problem are not wanted
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Phil Sawyer
(@VirulentPip1989) reported
@virginmedia As shown on in the screenshot packet loss. I cannot play online games or use voice chat without intermittent bouts of packet loss and as shown in the screenshot it's the first hop after my router so not a localised issue to my network.
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Salman Tahir
(@salmantahir1) reported
@virginmedia Is there no email address? I wanted to forward my web order details. They can’t verify my account which is half the problem but all my signup details are on email
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Ryan Mallinson
(@ryanmallinson) reported
@virginmedia Hi, I've been on a call for 45 mins (and counting) to cancel an installation due 18/01. Managed to get through to your cancellations team who have put me on hold for the last 10 mins. What is taking so long?
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russ sanders
(@russsanders2) reported
from
Northamptonshire, England
@virginmedia customer service not answering phone. How you expect to keep customers.
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Ayurveda TV
(@loveayurvedatv) reported
@virginmedia YOUR phone is on an automated service which says call back another time. I told you this yesterday. I’ve waited 24 hours. So what now?
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Blaine
(@BlaineCJackson) reported
@virginmedia @virginhelp Yes I have checked, it says the area is fine. A current router has been cut off as I was speaking to virgin on the phone and they couldn't find our MAC address, we're due a new router on Monday the 18th. However, we never told we would be cut from our provider.
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Paul Shears
(@PaulTShears) reported
@virginmedia why are you so bad at customer service? I'm currently having to reboot my hub 2 or 3 times a day for the Internet to work and all I keep being told to do is restart the hub!
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Bryony Rowntree
(@BryonyRowntree) reported
@virginmedia Yes, we have. Many times. The website never takes us to a place where we can request a new router or to book an engineer...even though the service page says we can do that!