Virgin Media

Virgin Media Outage Report in Box, Wiltshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Box, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Box and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Box, Wiltshire, England 10/21/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Box, Wiltshire, England

The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Melksham, Box and Chipping Sodbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Wi-fi
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Total Blackout
United KingdomBristol Wi-fi
United KingdomBath Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Box, England

Latest outage, problems and issue reports in Box and nearby locations:

  • markscott Mark Scott (@markscott) reported from Trowbridge, England

    @virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere

  • Arankay_1 aran kay (@Arankay_1) reported from Bathford, England

    @virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter

  • Barnfather Owen Barnfather (@Barnfather) reported from Westbury, England

    Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia

  • amy_noony Amz (@amy_noony) reported from Bristol, England

    Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.

  • williamjbrown william brown (@williamjbrown) reported from Bristol, England

    @BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap

  • joeh90429 Joe 🙏 🇺🇦 (@joeh90429) reported from Trowbridge, England

    7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain

  • NatSydenham Nathanial Sydenham (@NatSydenham) reported from Bathford, England

    @virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.

  • jimajames Jim James 🇺🇦 (@jimajames) reported from Trowbridge, England

    @dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…

  • BRFCSamuel Sam 🏴‍☠️ (@BRFCSamuel) reported from Kingswood, England

    @virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.

  • CloudHQ Mark Andres (@CloudHQ) reported from Bristol, England

    Internet outage in Bristol BS14 / BS4 @virginmedia please give a status update

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.

  • gillih Gill Harrison (@gillih) reported from Bristol, England

    Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?

  • hurleyb0b Rob Hurley ✈️ (@hurleyb0b) reported from Bristol, England

    Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2

  • SurrealPaulT Paul Terry (@SurrealPaulT) reported from Bathford, England

    @virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'

  • AndyMWilcox Andy Wilcox (@AndyMWilcox) reported from Kingswood, England

    @virginmedia My broadband keeps disconnecting. This is my 4th time contacting and it gets worse each time you apparently fix something. Please can you fix it. I cannot work at home and I’ve just been booted out of your online chat to resolve the problem!

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported from Bathford, England

    @virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jools067 Tinks 😁💕🥂 (@jools067) reported

    @virginmedia There never was, it always said no fault but when I called from a mobile it said there was an issue so again as a company you can't give the correct information, it's fine, I'll be shopping around for another provider for both myself and my mum and so will my sister

  • xxRushRxx3000 Rush (@xxRushRxx3000) reported

    @virginmedia I have been making regular payments as the contract suggests, and in return all I’ve got no consistent internet connection and your customer care people hanging up my call. Please put me out of my misery and end my services at this point🙏🏼

  • Sir_Alan_ 🌙🦉 Sir_Alan_ 🎮❤️ #KnightOwlz Gaming (@Sir_Alan_) reported

    @virginmedia First night after the outage was fine, the second and third night I had drops at least a couple times per stream 🤨 Each lasting several minutes, very annoying as I had to reset all my stuff each time. I've never had this many issues consecutively before, very disappointing.

  • FentonRedbush SiBt65 (@FentonRedbush) reported

    @DarrenLaffin @BritBoxHelpUK Pointless asking as I have had that several times now and BritboxHelp were no help. However, on this occasion this is to do with Amazon cube as it works on VirginMedia box and signs in no problem

  • parrett123 Rebecca parrett (@parrett123) reported

    Finally fixed today thanks to Richard from Ireland - the only sensible agent who took my near breakdown to help us then got cut off. £20 compensation won’t even cover the phone bill from our phone for 4 hours on Virgin Media. It’s a joke!!!!

  • toriamm Vickie Brain (@toriamm) reported

    @virginmedia @virginhelp No issue on service page showing. Home virgin tv box in bedroom keeps freezing, wifi keeps dropping out on multiple devices, when it is working, very slow when being used by more than one device…,not what expect from so say ultra fibre i lag for !

  • watling_simon simon watling (@watling_simon) reported

    @BBCWatchdog id like comapnys and virgin media customer services practices to be looked at companies should not be allowed to confuse and lie to customers for over 3 hours there a joke and theres alot of other people feel the same

  • summatandnowt Jon F (@summatandnowt) reported

    @virginmedia No end of issues. Broadband & TV down in BD16 & no answer from your ‘call centre’ paying £100 a month for this? Contract ends in 2 weeks… your call! 🤬

  • CoderSjb sjb (@CoderSjb) reported

    @virginmedia It was from your tech support

  • kalbor3 kalbor (@kalbor3) reported

    @virginmedia Weirdly I am aware of how to check the service via your website. But it’s amazing how come @virginmedia left me again without any service again in less than 3 days! Shame on you! Useless. @richardbranson fix your service