Virgin Media Outage Report in Box, Wiltshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Box, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Box and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Box, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Melksham, Box and Chipping Sodbury.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Total Blackout | |
| Bristol |
Wi-fi | |
| Bath |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Box, England
Latest outage, problems and issue reports in Box and nearby locations:
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Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia last time I pay my bill online you illegally take DD payment, phone call says do it online, support is nonexistent via WhatsApp
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia They just tell me to wait for the mast issue in my area to be fixed even though it’s everywhere
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aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
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Owen Barnfather
(@Barnfather) reported
from
Westbury, England
Had terrible internet for a few weeks, call Virgin and they just brush you off and say ‘everything’s fine’. Impossible to get beyond their scripted messaging. @virginmedia
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Amz
(@amy_noony) reported
from
Bristol, England
Virgin media make me 🤬 Been with them for 6yrs (no other option in our flats), paid their extortionate prices & received pretty poor intermittent service. Moving house & they don’t supply our new area 🥳 but they would like to charge a cancellation fee of £30.38
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Yes the sim is running off of O2, I got it about a week ago. Calls don’t drop. It’s just the call quality which is terrible on every call.
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william brown
(@williamjbrown) reported
from
Bristol, England
@BorisJohnson I can only get virginmedia (at an extortionate price) as it’s the only one who supply more than slow basic speeds - and this is the centre of bristol. Nothings improved for most of us - not only for this but everything else since you’ve wrecked our economy
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Well it is not due to a mast issue as it is everywhere. Putting it simply, calling quality is crap
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Joe 🙏 🇺🇦
(@joeh90429) reported
from
Trowbridge, England
7hrs over two days and I still can't cancel @virginmedia #jeez #neveragain
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Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
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Jim James 🇺🇦
(@jimajames) reported
from
Trowbridge, England
@dnhdesign @virginmedia Completely agree with the repetition issue…CRM should capture these. And the time costs more than the actual bills…
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Sam 🏴☠️
(@BRFCSamuel) reported
from
Kingswood, England
@virginmedia This contact was via the phone. He did give a reason, the reason being he didn’t know what the problem was. So told us to sit here and wait with no Wi-Fi and hope it sorts itself out.
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Mark Andres
(@CloudHQ) reported
from
Bristol, England
Internet outage in Bristol BS14 / BS4 @virginmedia please give a status update
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia No it’s just the quality of the voice. It’s terrible and it’s both ways. It’s the same if someone rings me or if I ring someone.
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Gill Harrison
(@gillih) reported
from
Bristol, England
Hi @virginmedia I want to cancel my account. Still waiting to speak to someone after > 1 hour. Advice please?
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Rob Hurley ✈️
(@hurleyb0b) reported
from
Bristol, England
Hey @virginmedia there’s something VERY wrong with my Wi-Fi. I followed your online instructions and it didn’t clear the problem. I have a really busy few days. What’s the quickest, easiest way of getting it sorted?
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@Socks8818 @virginmedia No. Just call quality is terrible. Data speeds are the same as o2
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Paul Terry
(@SurrealPaulT) reported
from
Bathford, England
@virginmedia another day, another deadline passes. Day 4 with no TV or Internet. Maybe the engineer is on their way maybe they're not. They may have found the problem or they're still looking, who knows? One thing is for sure; we're still paying for this atrocious 'service'
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Andy Wilcox
(@AndyMWilcox) reported
from
Kingswood, England
@virginmedia My broadband keeps disconnecting. This is my 4th time contacting and it gets worse each time you apparently fix something. Please can you fix it. I cannot work at home and I’ve just been booted out of your online chat to resolve the problem!
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Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tinks 😁💕🥂
(@jools067) reported
@virginmedia There never was, it always said no fault but when I called from a mobile it said there was an issue so again as a company you can't give the correct information, it's fine, I'll be shopping around for another provider for both myself and my mum and so will my sister
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Rush
(@xxRushRxx3000) reported
@virginmedia I have been making regular payments as the contract suggests, and in return all I’ve got no consistent internet connection and your customer care people hanging up my call. Please put me out of my misery and end my services at this point🙏🏼
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🌙🦉 Sir_Alan_ 🎮❤️ #KnightOwlz Gaming
(@Sir_Alan_) reported
@virginmedia First night after the outage was fine, the second and third night I had drops at least a couple times per stream 🤨 Each lasting several minutes, very annoying as I had to reset all my stuff each time. I've never had this many issues consecutively before, very disappointing.
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SiBt65
(@FentonRedbush) reported
@DarrenLaffin @BritBoxHelpUK Pointless asking as I have had that several times now and BritboxHelp were no help. However, on this occasion this is to do with Amazon cube as it works on VirginMedia box and signs in no problem
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Rebecca parrett
(@parrett123) reported
Finally fixed today thanks to Richard from Ireland - the only sensible agent who took my near breakdown to help us then got cut off. £20 compensation won’t even cover the phone bill from our phone for 4 hours on Virgin Media. It’s a joke!!!!
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Vickie Brain
(@toriamm) reported
@virginmedia @virginhelp No issue on service page showing. Home virgin tv box in bedroom keeps freezing, wifi keeps dropping out on multiple devices, when it is working, very slow when being used by more than one device…,not what expect from so say ultra fibre i lag for !
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simon watling
(@watling_simon) reported
@BBCWatchdog id like comapnys and virgin media customer services practices to be looked at companies should not be allowed to confuse and lie to customers for over 3 hours there a joke and theres alot of other people feel the same
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Jon F
(@summatandnowt) reported
@virginmedia No end of issues. Broadband & TV down in BD16 & no answer from your ‘call centre’ paying £100 a month for this? Contract ends in 2 weeks… your call! 🤬
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sjb
(@CoderSjb) reported
@virginmedia It was from your tech support
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kalbor
(@kalbor3) reported
@virginmedia Weirdly I am aware of how to check the service via your website. But it’s amazing how come @virginmedia left me again without any service again in less than 3 days! Shame on you! Useless. @richardbranson fix your service