Virgin Media Outage Report in Box, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Box, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Box and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Box, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Melksham and Box.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
||
| Bristol |
Total Blackout | |
| Bath |
TV | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Box, England
Latest outage, problems and issue reports in Box and nearby locations:
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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captain chungus™
(@Yarrhful) reported
from
Melksham, England
@virginmedia are you having issues with business stuff in the Melksham area? Got nothing and your status page says all is good.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Since moving to @virginmedia 2 weeks ago everything that could go wrong has, and no one at VM has taken resposibilty. I've raised a complaint and have been promised mangers would call but no one does. Just been on phone again, still problems and no help.... #virginmediadontcare
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George Hoddinott
(@Geo88HH) reported
from
Bristol, England
@virginmedia do you have a live chat service please.
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Scott Thomas
(@scottthomasss05) reported
from
Bristol, England
@virginmedia can you sort this out? A whole day with no internet at all? What do we pay thundered a month for your service to take time off?! #jokers
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Alan Williams
(@AlanW101203) reported
from
Bristol, England
@virginmedia Opened my new iPhone 11 today it’s been in the box that I didn’t open for a week I thought about time I set it up. after set up I noticed it’s grey. is that the new purple!!! Never mind the face Recognition is brilliant. Pickers beware of purple people eaters
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Alex Sams
(@Samzzy) reported
from
Bristol, England
@virginmedia I've rang up too many times to count over the past few months about a complaint, each time being told I'd receive a call. COM103977747 Received a letter today saying if you don't hear from me you'll close the complaint...
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JG
(@jordygordz) reported
from
Bristol, England
Virgin media is so **** yet so good at the same time. Pissing me off
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The Knowle Pub
(@theknowlepub) reported
from
Bristol, England
Only @virginmedia will charge you for 2 boosters instead of 1 and their operative is trying to flog me a tv package and ignoring the complaint. Stay classy 👍🏼
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Think Bike
(@ChrisThinkbiker) reported
from
Yate, England
@virginmedia decide to upgrade their sim cards. During roll out they realise previously unlocked phones have to be re-unlocked by previous provider. Virgin customer svc gave me a choice. Sort it yourself or don't be a #virginmobile customer🤔 #rude #notcustomerservice
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Ewan Cameron 🏴
(@ewanc1) reported
from
Bristol, England
@virginmedia hello. I phoned virgin media yesterday as our broadband speed is too slow , especially to accommodate home working . The vague response I received was that there is a problem in our area and I couldn’t be given a time frame as to when it would be fixed
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
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Bob
(@Bob_TheBaldie) reported
from
Kingswood, England
Just had a random phone call from what I’m guessing is a telemarketing company on behalf of @virginmedia Offering me a deal. If it didn’t sound like a child sat in a cave , I wouldn’t have put the phone down.
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
@virginmedia Is down again been down like 17 times this week. Jokers
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Volley Design
(@volley_design) reported
from
Trowbridge, England
Anyone else’s @virginmedia down in #Wiltshire? Has been disconnected for past hour... can’t re boot or anything
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Tina Badley
(@tinabadley) reported
from
Bristol, England
@virginmedia broadband down in Bristol. Anyone else having problems? It's a nightmare when we're all trying to work from home!
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Too many issues to describe in Twitter limit. Problems with installation of broadand, land line, TV and with mobile. Someone at @virginmedia needs to take responsibility and deal with it and my complaint. I'm promised a call back but never happens #virginmediadontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Doesn't explain why I was promised call backs on both Thursday and yesterday and they didn't happen, or why the issues remain unresolved after two weeks and I have to keep chasing... #virginmediaterriblecustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Ed the F***in Ball💙⚽️8️⃣
(@ballyswhiteboot) reported
@virginmedia I've spoken to a member of staff but they couldn't tell me why the discrepancy but put a complaint in for me
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Alex Ramage
(@alexramage1) reported
@virginmedia Okay well waive my termination fee then? I’m a 12yr customer who would be perfectly happy to continue if you made your services available
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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ali
(@ali60055187) reported
@virginmedia No but I used down detector and there's always issues with Virgin media in my area, and on other times where there is no issues, it's just "peek times" which is really sad, means your company has oversubscribed on an infrastructure that's struggling to supply when there's demand
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Bina Kantaria
(@binakantaria) reported
@virginmedia It just takes one poorly trained agent to ruin the customer's experience. My experience today has definitely been poor and my perception of the service has gone from bad to worse. Lets see what happens next....
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Rahil Butt
(@RahilB_24) reported
@virginmedia I also have a complain reference number. Is there anything you can do with that? Or once again, no way you can help no matter what evidence I have?
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Bina Kantaria
(@binakantaria) reported
@virginmedia I am not going to waste my time trying to get through to your service teams. If you really care about your customers, you can arrange for the manager from your customer retentions team to contact me. I am sure they can find all my details on their system
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Skasha
(@skashax777x) reported
@virginmedia how do I get a resolution from you? after 12 calls to #customer #service and 6 days without a service, I am struggling to understand why I paying for you are failing to provide
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jordan
(@wharfyoung) reported
@virginmedia Basically I’m trying to get this resolved as I made a complaint on 02/03, still not been passed on, have asked to speak to managers and keep getting passed from dept to dept, been on phone for 3 hours today alone