Virgin Media Outage Report in Bishop Auckland, County Durham, England
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The latest reports from users having issues in Bishop Auckland come from postal codes DL14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop Auckland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop Auckland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Bishop Auckland, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Durham, Darlington, Spennymoor and Bishop Auckland.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Spennymoor |
Internet | |
| Bishop Auckland |
Total Blackout | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bishop Auckland, England
Latest outage, problems and issue reports in Bishop Auckland and nearby locations:
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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totallydonnamarie
(@jigglepuff01) reported
@virginmedia Well I wouldn't assume so but I find it very odd, no real issue until then
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mark lowden
(@lowden_mark) reported
@virginmedia wish to cancel my services but phone numbers to contact your self's are not working
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Lesley Donovan
(@Lesleyd23) reported
@virginmedia absolute nightmare your staff can’t understand anything i say i even asked for a complaints team apparently i can’t speak to anyone from complaints been asked to spell my name post code email address password there is an issue when they can’t understand simple things
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.
(@bellakmu) reported
@virginmedia They told me they can’t do anything because your employee didn’t give me an order number or send email confirmation. I would like to make a formal complaint. Does your security team usually give false info to new customers? Because they were meant to call me two days ago
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Troubz
(@Troubz_Char) reported
@virginmedia Every time I do this check, it says my service has no issues. However, at the same time, all my devices which were connected are searching for a signal. Virgin are very expensive to encounter these issues. Which I seem to get regularly.
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Scott Lawrence
(@614Lawrence) reported
@virginmedia I've been on hold for an hour on my mobile, then cut off, now on hold for nearly another hour on land line. Just need to speak to a person. Web sites don't help, just go round in circles 😡😡😡
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Ujjwal
(@USBhati) reported
@virginmedia ...you have the most dishonest sales team...dodgy after sales service and pathetic billing team...would recommend everybody to avoid you like plague.
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Jess Davies
(@JessDavies67) reported
How @virginmedia force customers to stay with them. Make it so you can’t cancel/change your account online, website chat bots don’t work. And then to be extra sure- don’t answer the phone.
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Tim
(@timpav7) reported
@ChrisEvangelou @virginmedia Absolute shite chris. Can never find anyone and then they’ll tweet u in 3 days asking if u still need help.
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Katy Blay
(@littlekatyb) reported
@virginmedia just been told our package will now be going up to £97 a month! Been a customer from the beginning and cannot get anyone in the phone to discuss and cannot change online . Sky is now looking like the better option unless a discount can be offered. What do we do?