Virgin Media Outage Report in Bishop Auckland, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop Auckland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop Auckland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Bishop Auckland, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Durham, Spennymoor, Newton Aycliffe and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Internet | |
| Spennymoor |
Total Blackout | |
| Newton Aycliffe |
Wi-fi | |
| Durham |
Wi-fi | |
| Durham |
Wi-fi | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bishop Auckland, England
Latest outage, problems and issue reports in Bishop Auckland and nearby locations:
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte Vang Watts
(@cavangca) reported
Any suggestion for good high-speed broadband providers folks? I've seen a lot of bad customer service in my life. But the absolute worst I've seen in a long time must be @virginmedia. No fiberoptic speed can make up for the frustration of the past two weeks so am getting ooout!
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GMarkerS
(@GMarkerS) reported
@virginmedia hey there, do you know if there are issues in Stoke-On-Trent area? When trying to connect my devices to the internet, it says no internet, secured...it’s been doing that for the past 3 days. Using a Hub 3 broadband. Cheers!
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Jack Day
(@jackday26) reported
@virginmedia It says the service is fine, which it is sometimes, but that is no help when it isn’t working, which happens on a daily basis. What is the next step because if we can’t get a consistent connection I’ll need to change provider.
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Jack Day
(@jackday26) reported
@virginmedia It says the service is fine, which it is sometimes, but that is no help when
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Josh-wah
(@JoshCKY2) reported
@virginmedia I have but that's not the point. It was happening all last week as well. I don't pay over £100 a month for garbage internet
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stephen
(@5tephen8arrett) reported
@virginmedia I tried calling your 'help' line. I got a load of recorded messages. How do I speak to a person about my ongoing problem your engineer failed to fix this week? I'm paying for a service but having to work at my brother's house because you are not providing this servic
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Michael Thomas
(@michael1885) reported
Hi @virginmedia any known issues in #Edinburgh? My WiFi was fine all day, but in the last 10 minutes it keeps failing to connect. As far as I can tell the WiFi network is fine, hut there's internet connection. Cheers.
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mark knight
(@MarkKnight63) reported
@virginmedia I think I'm tired of virtual links, I'm pretty certain I tried this avenue already as part the loop I appear still to be on. Each time I get referred to another link which considering the intermittent signal kind of rubs it in. Can't I speak to someone?
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Kate Dalby
(@kate2411) reported
@virginmedia That’s not a resolution though is it? You are the provider who has not set out any expectations and as a result you need to fix this
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Craig Mortimer 💙💛
(@mortusLUFC) reported
@virginmedia And how long pray tell does it take to get through??? We’ve rang your company around 25-30 times and quite a few of them calls we got hung up on by your customer services. But in the fairness of giving you the opportunity to sort this I will ring them, what are the open hours??