Virgin Media

Virgin Media Outage Report in Bekesbourne, Kent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bekesbourne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bekesbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bekesbourne, Kent, England 03/14/2025 06:50

March 14: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bekesbourne, Kent, England

The most recent Virgin Media outage reports came from the following cities: Folkestone, Dover, Canterbury, Margate and Ashford.

Loading map, please wait...
City Problem Type Report Time
United KingdomFolkestone TV
United KingdomDover Total Blackout
United KingdomFolkestone Internet
United KingdomDover Internet
United KingdomFolkestone Internet
United KingdomCanterbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bekesbourne, England

Latest outage, problems and issue reports in Bekesbourne and nearby locations:

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!

  • Chataranga Martin Holme (@Chataranga) reported from Kennington, England

    @virginmedia on top of hundreds of spam junk emails we have umpteen scam calls on the landline. Very day I am getting increasingly saddened by Virgin Media’s inability to stop scammers and spam flooding my system. Very expensive terrible service

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise

  • jimmygreen83 James Green (@jimmygreen83) reported from Margate, England

    @virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to tour customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!!

  • chinwah33 Braxton hix (@chinwah33) reported from Ashford, England

    Well laters #virginmedia I will be off to sky when the contracts up next month. Terrible service, no TV again today and yet you still call me everyday to get me to take out another contract.

  • bobvoyage Bob Voyage (@bobvoyage) reported from Margate, England

    @virginmedia if you think I am going to be talking to my family over Christmas while my WiFi is down, you can think again. Get the engineer out here or I'm sending you shite in the post daily.

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported from Ashford, England

    @virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.

  • Andyelufc AndyEpps (@Andyelufc) reported from Ashford, England

    with @virginmedia tv stations being down for most of the day apparently , I'm just glad that @LUFC are not on the box tonight.🤬⚽💛💙 #wouldnotbehappy

  • voose_lagina Trash Panda 🦝 (@voose_lagina) reported from Dover, England

    Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Dover, England

    @zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.

  • ralphspicer ralph spicer (@ralphspicer) reported from Dover, England

    @Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better

  • dovermonkey Kirk Hughes (@dovermonkey) reported from Folkestone, England

    @virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.

  • _drewitt Lauren Drewitt (@_drewitt) reported from Smeeth, England

    @virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!

  • Jackd_cpfc Margate Jack (@Jackd_cpfc) reported from Margate, England

    @money4nuffin @virginmedia This is the 1st issue I’ve had with them in fairness and not happy with the way they are handling it. Other than screen shots of other peoples phones I’ve had no updates

  • nghudson Nigel Hudson (@nghudson) reported from Preston, England

    @Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬

  • CaryAWright Cary Wright (@CaryAWright) reported from Margate, England

    @virginmedia @Dan13lBurk3 I spoke to your customer service team who “guaranteed this fault would rectified by 21:25”. I explained the gravity as I needed to finish work for Xmas. They lied!! I’ve now got to drive to London and work through the night! Appalling!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RJ42852056 RJ (@RJ42852056) reported

    @virginmedia just paid for the boxing (hd) and the picture is terrible. Keeps flickering? Normal Hd channels on virgin media all working fine.

  • ciaraohalloran9 Ciara O'Halloran (@ciaraohalloran9) reported

    @virginmedia @SkySportsBoxing please can you let me know how we can claim a refund for the fight this evening? Quality is terrible and screen is blacking out.

  • HeroAssange HeroAssange (@HeroAssange) reported

    @AlexHabachi @virginmedia Thinks the issue is across all feeds with all providers

  • Westy1962oufc Westy (@Westy1962oufc) reported

    @virginmedia I have tried to contact customer services as have paid £25-95 to watch the live boxing only to receive a very poor picture that keeps freezing tried rebooting etc would appreciate a refund please.

  • mikerwhite1_ mike white (@mikerwhite1_) reported

    @virginmedia PPV boxing buffering badly please sort it out £25.95 down here 😩

  • jackjddaniels Jack Daniels (@jackjddaniels) reported

    @EHOinExile @virginmedia I called the customer service number and got an automated message telling me to turn my box on and off again then they hung up!!! Its shocking

  • Idioticgooner78 Graham (@Idioticgooner78) reported

    @2506Waller @SkySportsBoxing @MacaulayMcgowan Im watching it through virgin media loosing signal all the time

  • jimmy22851461 jimmy (@jimmy22851461) reported

    @soundandpulse @richardkent @virginmedia I’m virgin and same problem. My brother on sky his working fine he says 🤮. Deffo putting in a refund request.

  • Mcilhiney1986g1 🍀💚🍀 (@Mcilhiney1986g1) reported

    @virginmedia sort your signal out for the boxing ffs everybody complaining took 25 quid for this pish

  • danhampshire danhampshire (@danhampshire) reported

    @virginmedia I’ve just paid £26 to watch Conway fight in HD on Box Office and the signle was awful, a complete waste of money.