Virgin Media Outage Report in Ayr, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ayr come from postal codes KA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayr, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayr and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Ayr, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Wi-fi | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Internet | |
| Kilmarnock |
Wi-fi | |
| Kilmarnock |
TV | |
| Kilmarnock |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayr, Scotland
Latest outage, problems and issue reports in Ayr and nearby locations:
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jess Timmins
(@jesstimmins92) reported
@virginmedia trying to phone your customer service to speak to a person and getting no luck!! Can you please have someone contact me ASAP via DM - thank you
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Martin Dean #FBPE 3.5%
(@MDeanEsq) reported
@virginmedia I've had what I think is a scam phone call from someone claiming to be Virgin Media. He sound Indian, and the call sounded long distance. He said my system needs to be re-configured, and hit quite irritated when I said we hino issues. I hung up. Is this you?
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Phil Wickwar
(@01Wickers) reported
@virginmedia After being left with no internet Fault has been " fixed " by your Engineers Still no internet Done all thats on your web etc Please help
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Charles Brittain
(@CharlesB2T) reported
@shoottheducks @mattjmiller15 @virginmedia Daily? I'm sorry to hear that, last time for us was October this year when the waterworks people dug up some fifteen cables in London Road. I'm trying to find out what the problem is this time
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joanna parkin
(@ParkinJoanna) reported
@virginmedia I feel their pain, I am a small limited company- Travel Agent & I have had no income since March - I am a tax payer & I have had NO help from the government at all !!!
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Jordan Clayfield
(@Jordanc15) reported
@virginmedia are worse than 3 mobile trying to solve a problem, maybe even as bad as talk talk. Staff on the phones are very rude, obnoxious and don’t listen at all.
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Mark Hughes
(@markadoi84) reported
@virginmedia Hi it's still pretty awful, especially during the day. It's been as low as 8mbps, I reboot it, but then the next time I check (e.g. following day) it's still nowhere near the minimum guaranteed speed. Today it's 79.3 but feels slower, it's taking ages to do things for work.
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Barry Collins
(@bazzacollins) reported
@virginmedia Yes, apparently there are no issues in my area.
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Calum Clark
(@CJClark444) reported
@virginmedia Yes, mixed response. It says there is a an outage but when I click test it tells me there is no issues
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Tim
(@shoottheducks) reported
@mattjmiller15 @virginmedia @CharlesB2T I'm also in Burgess Hill, same problem, same stonewalling from virgin. Goes down daily at the best of times, really appalling service.