Virgin Media Outage Report in Ayr, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ayr come from postal codes KA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayr, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayr and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ayr, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr and Irvine.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
Wi-fi | |
| Ayr |
Wi-fi | |
| Ayr |
Wi-fi | |
| Irvine |
Internet | |
| Irvine |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayr, Scotland
Latest outage, problems and issue reports in Ayr and nearby locations:
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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colin armstrong
(@RantinScot) reported
from
Ochiltree, Scotland
@sabele26 @kilt_walker21 @virginmedia Terrible treatment at the hands of Virgin mefia. Sorry for your loss.
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Geo
(@GHunter15) reported
from
Irvine, Scotland
@virginmedia currently trying to work from home. Your site is down. I hang on the phone line and wait and wait and then get cut off…come on 🫤
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@virginmedia could I have a link please to cancel my service in writing?
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@virginmedia TV’s down and can’t get through to them on the phone, what a brilliant service!
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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susan kelly 🦋🇮🇪🍀💙
(@susiek227) reported
@virginmedia It just gets stuck on 'Connecting' with Negotiating. The fact that landline and broadband are not working either tells me that the problem is not with the TiVo. I need you to send out an engineer.
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Chris Brown
(@mrchuckbrown) reported
@virginmedia Useless. I’ve called team on many occasions and had many awful conversations, I’m not wasting my time on it again. I need someone senior to expedite this as on VM current timeline it would be almost 3 months from signing contract to installation - probably longer with more delay
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Loraine Riddick
(@LoraineRiddick2) reported
from
Glasgow, Scotland
@virginmedia How can I phone 151 when my phone line isn’t working! And yes, I’ve dialled the 0345 number on many occasions yet still can’t speak to anyone!!no doubt I will hear from you when I cancel my direct debit and move to another supplier!
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Tom
(@tommygoodlove) reported
@virginmedia I have just spent an hour on a 'chat' to query why automatic compensation wasn't paid for a complete loss of broadband service from 4th to 13th June. Foobed off,I was offered £7 for the whole period, then had to educate the agent on the scheme rules. Very poor.
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JustVenting
(@d4vyk4y) reported
@virginmedia Because of exactly these tupe of responses. Still no resolution, and I'm sat next to the router with zero WiFi. Awful!!
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LOLLY SCOBZ 🤎🪳
(@LydiaLScabies) reported
@MarianaTrench69 @virginmedia Was only with them for 6 odd years until the service was basically first gen dialup, and they were trying to charge me more! No bartering accepted so I said I was going, online account was closed and thought nothing of it until yesterday (idiot) when I saw a sneaky bill!!
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𝔍𝔢𝔫𝔫𝔦𝔣𝔢𝔯 𝔐𝔠𝔎𝔦𝔫𝔫𝔬𝔫
(@peaceful_kaos) reported
@virginmedia our service is still saying will be resolved 14/7 at 1800, it's currently 1837, we've had no internet for two days now, can we have an update?
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Fiona Duncan
(@fd_duncan) reported
@virginmedia I have tried the checker and it is saying there is no service problem identified
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californiagirl1994
(@careysgirl50) reported
@virginmedia Speed issue
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Dr Maha
(@MahaRafiAtal) reported
@virginmedia Neither. Rather, a spotter was sent in June, but the engineer who then came to do the install this week challenged their finding, so our whole process has been restarted. The outcome now may be that Virgin cannot serve us at all. That is why the tech tomorrow may or may not help.