Virgin Media Outage Report in Havant District, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Havant District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Havant District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Havant District, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Havant, Gosport, Fareham and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Total Blackout | |
| Portsmouth |
Wi-fi | |
| Havant |
Internet | |
| Gosport |
Wi-fi | |
| Havant |
TV | |
| Fareham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Havant District, England
Latest outage, problems and issue reports in Havant District and nearby locations:
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sarah
(@sazilla) reported
from
Havant, England
hi @virginmedia please can you get your website and app to correctly show whether there is a service issue in my area. spent hours trying to fix broadband as per your website instructions last night only to be told on the phone today there is a known fault and app still says
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Not sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK!
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
@virginmedia I’m trying to take virgin to my new address, if you can’t be bothered I’ll go with someone who is. Impossible to access Poor poor customer service 💩
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pompey 257
(@pompeyaj1) reported
from
Portsmouth, England
More poor service from virgin media being told many different things by 2 people 45 mins to add sky sports 😤 #virginmedia #pompey
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sarah
(@sazilla) reported
from
Havant, England
@virginmedia your online messaging system is a joke, the advisor keeps changing to someone else so i have to keep reconfirming my issue and reconfirming my security details 😭😭😭😭😭 i just want the internet back
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
@virginmedia When you say between 1-6pm why don’t you at 1pm say you’re 175th and will be there at 5.59pm, then I can do shit, without sitting here waiting and no f**king internet. It’s a very simple thing to do, text me please 👍
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia internet and tv down in Po4. Portsmouth. Any news
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Namu Griff
(@namugriff) reported
from
Fareham, England
And I know others are having the same issue and yet according to the @virginmedia tech staff there are no issues and even on the websites service checker, claims there is no issues either.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Our internet has been up and down most days since this outage last week. Can you advise what’s up or send engineer plz
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia two months without any moaning about my internet to me and the last week it’s gone to shit again. Been home since 16:10 and ur router has dropped the connection 3 times. Looks like I need to email the corporate team again.
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Tom Sherrington
(@teacherhead) reported
from
Gosport, England
Just seen @virginmedia is completely out across UK. So all the reboots and restarts I’ve been doing were a waste of time... not just me, it’s the whole network...
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia The test is no help. I ran it on 4g on my phone but the point of calling out to you is internet is down so why would I run a test! Anyway test couldn’t find anything but it’s fallen over at least once every day. Best just just get an engineer to take a look
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Back again. Been like this since last weeks outage.
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Hannah Cook
(@HannahCook) reported
from
Waterlooville, England
@virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable!
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
Absolutely disgusted with the customer service @virginmedia have shown today and over the past few months. We have had a fault on and off with our broadband for months. Been on hold for 55 mins, to be answered, barely spoken to, and then placed back on hold for another 25 minutes
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service
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Namu Griff
(@namugriff) reported
from
Fareham, England
@virginmedia We had the tech come in today and looks like he was able to work out the issue. Appears that the old NTL junction boxes we had were at the ends of their life’s and he replaced them for us. Will keep an eye to make sure it stays stable now.
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer
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info_mattech
(@info_mattech) reported
from
Portsmouth, England
@virginmedia It’s been almost 2 hours on the app message service. They still haven’t managed to answer the original question or even establish who I am.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Woosey
(@itswoosey) reported
@virginmedia No mate. I got a text an hour after the time slot to say it’s on hold due to an issue with my services. But I don’t have any issues except packet loss and a red hot router on it’s last legs, which is why the technician was booked in the first place!
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₿ΞA$⬡N ⟠ 🦄
(@nickyb1982) reported
Getting really ****** off with @virginmedia broadband. Down at least once a month. Absolute scam for the prices we pay.
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Avon Barksdale
(@Deaninho_1) reported
@virginmedia Didn’t quite answer my question, will I be offered compensation for no service provided today?
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Suz
(@supacd) reported
@virginmedia are incapable of responding accurately and following through with service promises. Currently Mbps of 10 max so cannot do any work. Promised engineer tomorrow but booked for Friday. Not good enough
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Kads.
(@x_kads) reported
@virginmedia I called and changed my package a month ago, but have still been charged for my previous package. When I called customer care they told me that the agent I spoke to did not correctly change the package. But I am still required to pay although this is a virgin media era!!
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Methela Haque
(@MethelaHaque) reported
@virginmedia The full amount of compensation hasn't been added to my account. I only received £8 compensation = 1 day loss of service. I haven't had any broadband service for 45 days so I am entitled to at least £360.
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Jaythenwhat
(@jaythenwhat) reported
@virginmedia Is the 22nd the estimated fix date?? When I call, it says it will be fixed by 12. That time has passed so neither peices of information are accurate!
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Methela Haque
(@MethelaHaque) reported
@virginmedia Yes, the fault was caused by a fire which damaged virgin media cables/equipment. I reported this on 31st December & subsequently had to move to a different provider as my husband and I both WFH. My service with VM was disconnected today.
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Jamesboy
(@sijames54a) reported
@virginmedia @virginmedia if you took a moment to read my message rather than copy & paste your pre determined response you will see the issue has been noted since 6th Feb. How about you check it and tell me CR5 is the area What is the issue and why is it not fixed #virginmediadown
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Andy Harper
(@AndysharperPaul) reported
@virginmedia Shouldn't happen, doesn't with my neighbours who are with other providers. Can I please get details for compensation and also a contact number to cancel my contract.