Virgin Media Outage Report in Saltford, Bath and North East Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Saltford, Bath and North East Somerset, England
The most recent Virgin Media outage reports came from the following cities: Bristol, Bath, Westbury and Frome.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltford, England
Latest outage, problems and issue reports in Saltford and nearby locations:
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JG
(@jordygordz) reported
from
Bristol, England
Virgin media is so **** yet so good at the same time. Pissing me off
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BuzzedUp
(@MickDickinson) reported
from
Bristol, England
@JustMeBeingMe4 @virginmedia Hiya that why I left Virginmedia terrible service - I joined UW better broadband half the price. Happy to chat it through
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Doesn't explain why I was promised call backs on both Thursday and yesterday and they didn't happen, or why the issues remain unresolved after two weeks and I have to keep chasing... #virginmediaterriblecustomerservice
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Cherrie Ho
(@ho_cherrie) reported
from
Bristol, England
Hi @virginmedia, would appreciate some help in cancelling my broadband service. Website suggests a contact number to call which is a voicemail and diverts me to get help online. I’m getting no where.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Since moving to @virginmedia 2 weeks ago everything that could go wrong has, and no one at VM has taken resposibilty. I've raised a complaint and have been promised mangers would call but no one does. Just been on phone again, still problems and no help.... #virginmediadontcare
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please cancel my contract and allow me to return your gear.
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We sent a complaint on Wednesday last week and no reply. It’s making life very difficult and still no sign of it being fixed despite 2 different ppl coming out yesterday and today
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George Scott
(@georgetscott) reported
from
Bristol, England
@MrStuartForrest @virginmedia I had issues throughout yesterday but seems okay today... 😬
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Will Dace
(@willdace) reported
from
Bristol, England
@virginmedia after many wasted hours debating the logic of this, I am broken. Your system is as functional as an inflatable dartboard, and makes it difficult for your customer service staff. Please allow me to return your gear then cancel my contract.
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia We haven’t had service for 6 days now. Still no soloution... The people you sub contract cut our cables and cemented on top when putting an unasked for access point in outside, the engineers can’t fix it.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia What exactly do you think I've been doing? I've lost count of the number of times I've phoned but there is never a manger available to talk to me. I was again told yesterday that someone would call at lunchtime today but they didn't. What more I can do? #virginmediadontcare
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Not what your Code of Practise says. And even if it did then that's a pathetic way to way to treat your customers. #virginmediareallydontcare
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
Vm @virginmedia clearly know there are issues as its been dropping constantly since 2ish... service status "no issues"
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Amy Bramhall
(@amy_bramhall) reported
from
Keynsham, England
@virginmedia No. It’s been advised your contractors drilled through our cables and then shoved cement down there making it impossible for the engineers to fix. Day 9 with no internet today. Going to cancel as really need to work at home 😡
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Soundwaves 🎮
(@Deannyy92) reported
from
Filton, England
Swear I can’t get through an entire day of work without @virginmedia going down & having to reset my router.. thank god it’s only one month until the end of my contract.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia The question is when. No good just telling me they will when theres zero evidence it and time and time again I'm told someone will call me tomorrow and the never do. What's the point in a code of conduct if you ignore it? Such rubbish. #virginmediadontcare
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Rita Magalhaes
(@Rita_magalhaes1) reported
from
Bristol, England
@virginmedia I have now attempted to contact twice about cancelling my contract, as I am moving out of my student house this month. Can I please get some aid with this, as i cannot get through to the call centre, nor find the correct email for customer services.
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Andrew Lee
(@aplee82) reported
from
Bristol, England
@virginmedia Too many issues to describe in Twitter limit. Problems with installation of broadand, land line, TV and with mobile. Someone at @virginmedia needs to take responsibility and deal with it and my complaint. I'm promised a call back but never happens #virginmediadontcare
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SamuEL Penster in the Multiverse
(@Team_Penster) reported
from
Bristol, England
@virginmedia Is down again been down like 17 times this week. Jokers
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Ben Hetherington
(@BenChem1010) reported
from
Filton, England
@virginmedia been on hold for a web chat for 3 hours now, and all phone numbers redirect to an automated service, telling me to use the web chat ... Is there any way to actually speak to someone?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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୨♡୧ mirren
(@mmcintyrex) reported
@virginmedia the WORST network provider, the internet is down nearly EVERYDAY throughout the day and continues cutting out. SICK of it, moving provider!!!
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Yellowman71
(@Yellowman71) reported
@virginmedia Yes apparently intermittent signal issues in our area but it’s happening way too often. For the amount I pay you would think I get a stable service. Reminds me of dial up 🥺😤
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willkgw
(@willkgw2) reported
@virginmedia look after your customers. PM install changed to AM booked weeks ago. Couldn’t get PM off work so tried to cancel, over 4 hours on a web chat to be told ring a number. Eventually spoke to someone who transferred me from the number Virgin gave me then they cut me off
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Gooner82
(@Gooner1682) reported
@virginmedia I moved a week ago and my Internet is still not working. Got hung up by customer service. Cannot chat or speak to anyone on the phone. Worst customer service ever.
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Alan Astbury
(@AlanRenza) reported
@virginmedia We've done a wi-fi test via the virgin connect app and it clocked at 8Mbps in one of our rooms, it said we could apply for a free wifi Pod (as we have Volt) and when we clicked on 'Activate WiFi Max', it tried to set us up on another contract. Please help!
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Peter Connelly
(@pconnelly1971) reported
@virginmedia wi fi constantly cutting out in TS18 stockton for about 3 days now. What is the problem?
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miss.xrp
(@Anapopsss) reported
@virginmedia Your customer service is shocking!!! Non-existent and you keep ignoring customers’ enquiries and concerns 😡
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Dave Hills
(@Green_Ninja1977) reported
@virginmedia congratulations virgin media, for the worst customer service I have ever experienced, so far over 2 hours wasted on a phone and now can’t get an engineer until Wednesday apparently.. no email confirmation, and no internet after moving house!! Well done
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charlie
(@crb8934) reported
@virginmedia Still the same John, clear issue here pal
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Dianne Marchant
(@Di4nn3) reported
@virginmedia you are a joke. TV still not working. 2 days now. You claim outage in the area is to blame, after it happened on same day planned works to improve service took place?? Typical rubbish service. Told might be fixed by 21st!! PATHETIC & UNACCEPTABLE