Vodafone outages and service status in Swanscombe, England

Problems in the last 24 hours in Swanscombe, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Swanscombe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Swanscombe, England

The most recent Vodafone outage reports came from the following cities: Romford, Dagenham, and Chatham.

City	Problem Type	Report Time
Romford	Wi-fi	8 days ago
Dagenham	Internet	1 month ago
Chatham	Phone	2 months ago
Gillingham	Phone	2 months ago
Basildon	Wi-fi	3 months ago
Newham	Internet	4 months ago

Community Discussion

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Vodafone Issues Reports Near Swanscombe, England

Latest outage, problems and issue reports in Swanscombe and nearby locations:

• 
  Ipemndoh dan Iyan (@IP_dan_Iyan) reported 7 minutes ago from Tilbury, England

  @VodafoneUK How many Times must I "drop [you] a DM" which you have NEVER responded to, including Lisamarie BURYING my Complaint of 6Dec20? Ask Dean (x 2), Lisamarie (x 2) and Thomas. What is on Record? Who you fooling? Your Customers yet to fall into your fraudulent Snares?© @Ofcom @CISASUK

• 
  kelly parker (@kellyjohnparker) reported 13 minutes ago from Ramsden Bellhouse, England

  @VodafoneUK is there mobile signal issues in wickford cm11. Had trouble for 3 days

• 
  📶PhoneMast (@Phonemast) reported 17 minutes ago from Crayford, England

  @blitzerray @VodafoneUK That's terrible. Scotland has plenty of @Vodafoneuk customers!! I was in their shop in Perth it was busy!!!!

• 
  Joe (@chubbyjoeforza) reported 27 minutes ago from Gravesend, England

  Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve

• 
  roni (@roni9uk) reported 28 minutes ago from Sutton at Hone, England

  @VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

• 
  Lorraine Towler (@towler05) reported 28 minutes ago from Romford, England

  @VodafoneUK #badcustomerservice started with 3 contracts down to 2 - losing the will to live - your contact us methods don’t work! Why wait until we have left before loyalty kicks in #TooLate

• 
  Joy Debenham Burton (@ziegfieldstar) reported 29 minutes ago from Ilford, England

  @VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

• 
  D.T. (@DannyTracey_) reported 29 minutes ago from Dartford, England

  @VodafoneUK Hi, I tried cancelling my policy due to finding a better deal. I wanted to try to do this the ideal way by calling and thanking you for the service you provided, but your little robot guy referred me to the phones, then your phones referred me to the little fella

• 
  Tony Wiseman (@tonywiseman1976) reported 38 minutes ago from Ilford, England

  After over 48 hours of a failed broadband installation with @VodafoneUK, no one has made the effort to contact me. Customer services at their best!

• 
  Adrian (@AdrianTwydall) reported 39 minutes ago from Rochester, England

  @VodafoneUK is there an issue with "my Vodafone" at the moment ? Signed up my mother in law today , cannot log in using supplied user id and password , reset password , still get same . Not a good start

• 
  Bret Sinclair (@bret_plays) reported 41 minutes ago from Eltham, England

  @VodafoneUK the resolution officer promised to call me today and make it up to me and give me compensation. What a LIER. Im calling right now to cancel this contract. Your company is disgusting. I'm still without internet and to top it off you CANT KEEP YOUR PROMISES

• 
  Adam | Lewis (@porter_a2m) reported 45 minutes ago from Ditton, England

  @VodafoneUK 1.5 hours on the phone and still waiting. Was ringing to upgrade md phone, with customer service like this I’m not just considering cancelling my contract. #Disgusting

• 
  The Locksmiths Shop (@LocksmithsShop) reported 45 minutes ago from Sutton at Hone, England

  @VodafoneUK been waiting two days to activate an esim on the phone no not abs also meant to get a call back tonight . Paying £100 a month . Not a good service really

• 
  Sitting round the pool (@coleman58) reported 46 minutes ago from Romford, England

  @VodafoneUK my experience with you since December has been very poor. Hopeless you put wrong no. on pay as you go and then charged me for the outstanding contract period of the number you cut of in error. Numerous calls and now you have cut my three lines off.

• 
  Amy M (@WhatAmyDoes) reported 47 minutes ago from Gravesend, England

  @VodafoneUK disgusted with service. Switched to Vodafone broadband, two weeks with account and STILL no router. Have spoken to numerous people, have had to top up with over £30 data and Vodafone have cheek to send a bill for a service we can’t actually use. #avoid @BBCWatchdog

• 
  Michele (@Miss_Mustoe) reported 48 minutes ago from East Ham, England

  Let's talk about the terrible service received from @VodafoneUK upgraded contract 3 months ago!! Yes 3 months!! Being made to Pay for a phone I still haven't received!!! Countless complaints later and still no resolution. 🙄

• 
  CHAN (@chanteljox) reported 53 minutes ago from Basildon, England

  @VodafoneUK @VodafoneGroup @VodafoneIN @vodafoneservice STILL WAITING FOR MY £353 refund and now over half hour waiting for a manager to raise a complaint. DO NOT SIGN UP WITH VODAFONE WORST SERVICE PROVIDER!!

• 
  Dean Stevens (@DWJStevens1991) reported 56 minutes ago from Sutton at Hone, England

  @charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

• 
  Iyabode Adeyefa (@doctoradeyefa) reported 57 minutes ago from Grays, England

  @VodafoneUK Vodafone put a defaulted account of £21 on my credit history which they have owed up to as ‘electronic error’ as I did not have a financial relationship with them!! PLEASE HELP!! This notice is preventing my remortgage!!

• 
  nathan parks (@nate_300) reported 57 minutes ago from Rochester, England

  @VodafoneUK hi I had no service for 4 hours in Medway Kent

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mṽsh (@shikariunite) reported 2 minutes ago

  @Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?

• 
  Alan Handyman (@AlanHandyman4u) reported 3 minutes ago

  Vodafone cease order stuck in Openreach CSS (DI7007595). Plusnet confirmed it’s Vodafone’s, BT’s order failed (CON‑0004). I’ve been unable to switch for months and Vodafone won’t escalate to Openreach SMC. @VodafoneUK @Ofcom can you help?

• 
  Hal Apeno (@chilliholic) reported 6 minutes ago

  @Iromg @VodafoneUK Well done Mike. As well as cancelling support to my fave charity The Salvation army for the same reason I also no longer donate to the RNLI for obvious reasons. I live on the S. Coast but I discovered that all funds collected are returned to the centre for re-distribution.

• 
  CJ (@CJ8316758312135) reported 7 minutes ago

  @DanielS0N95 @Iromg @VodafoneUK Another stupid prick, your kind is the problem in the country. Get educated and then you will be able to vote Reform...

• 
  Vodafone Group (@VodafoneGroup) reported 9 minutes ago

  @priyeshpatil Hi Priyesh, we're sorry to hear this. You've reached out to our corporate account, unfortunately we're unable to handle customer enquiries like this here. If you are based in the UK, please reach out to @VodafoneUK on Facebook or Instagram, who will be happy to help.

• 
  Lucy Slater (@lucindaslater83) reported 10 minutes ago

  @VodafoneUK 30 yr customer.. no more. I refuse to support a company that support ILLEGAL immigrants, criminals entering this country, attacking men, women and children and enabling them to do so with free phones/sims, same phones they've been filming their rapes on. #traitors

• 
  Mike Wood (@mikewooduk) reported 10 minutes ago

  @VodafoneUK @ThreeUK So 3 customer popped into Vodafone as your store closure notes you can find 3 at Vodafone. Unable to upgrade, cancel or discuss accounts. Confirmed with several stores. This is definitely a breach not everyone wants to speak to cust service on the phone...

• 
  Migrant Tracker UK (@MigrantTrackUK) reported 10 minutes ago

  @ZiaYusufUK If you're a customer of @VodafoneUK, you know what to do.

• 
  Or Sassur (@Orsassur2) reported 14 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Hywel Evans (@hywelsuchevans) reported 17 minutes ago

  Just had an interesting call from @VodafoneUK Technical Support team who did not know what an Ethernet Cable was. Vodafone you gone down hill seriuously. Who are these clowns you are employing?