Vodafone Outage in Sevenoaks, Kent, England

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK please help my internet is down and I can't get through by phone. I've restarted the router several times.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@BenjiBoyW @VodafoneUK Day 2 and still no broadband. They better not be charging me for non existent service. As soon as I get broadband I'm going to find an alternative and cancel

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

Only been with @VodafoneUK for a week and already having issues 😔

@VodafoneUK nice choice of Christmas music when on hold with VGE customer services 🎅🏼

Interesting customer service @VodafoneUK a loyal customer for over a decade with numerous products yet I’ve had two suresignal boxes that have stopped working 1 month outside of warranty and they won’t do anything to help! Manager is too busy to take my call!

Hey @O2 sort it out. This is ridiculous. No service, 3G or 4G from 6am this morning. What a joke. In this day and age with the technology and you can’t figure it out. Even @VodafoneUK have been advertising all day on the radio. Laughing stock. I know I’m not the only one! Lol 😂

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

Dear @VodafoneUK I hate your customer service it’s crap . Yours faithfully leaving you .

@VodafoneUK Thanks. But that’s the issue - they are not Vodafone but give the impression they are when you deal with them; I was always under the impression that my contract was with you, not them. They’ve signed me up to a business contract when I’m not a business…

@VodafoneUK hi! I’m really REALLY unhappy with a response from your team re my contract. How do I escalate a complaint? I have been burnt by the fact that my contract is not with Vodafone but with onecom and I am seriously annoyed and I want to speak with someone senior about it.

Your regular reminder never to sign a contract with Vodafone. If you have a disagreement with their aggressive overcharging and refuse to pay, they will DAMAGE YOUR CREDIT RATING. @VodafoneUKBiz @VodafoneUK

Your regular reminder never to sign a contract with Vodafone. If you have a disagreement with their aggressive overcharging and refuse to pay, they will DAMAGE YOUR CREDIT RATING. @VodafoneUK Don’t believe me?, check their “tweets & replies”, it’s a “Wailing wall” of misery.

@StopFundingHate @gladstonebrooke @Huawei @BritishGas @SkyUK @VodafoneUK @marksandspencer @bt_uk @verynetwork @TheAA_UK @ImagineCruising @Stannah @pandocruises @nectar @Screwfix @Gillette You do understand we'll continue protesting and spreading the word about how you actively support bigotry with your advertising money, don't you? Until you stop funding hate, that is. Then we'll all celebrate.

@VodafoneUK Shame your customer services can’t answer a real call inside of 20 minutes though.

Honestly @VodafoneUK worst customer service going.

It took over 2 weeks and about 15 phone calls to sort out a problem with @VodafoneUK (thanks to Harry in customer relations) contrast that with 2 minutes for @AmazonHelp to resolve an issue. #customerservice

@VodafoneUK on hold for half hour!! Time to look elsewhere! Business account a joke! Still waiting is this acceptable customer service???

@VodafoneUK I have a business account need to discuss upgrade have been on hold and still am! Dreadful customer service.

@VodafoneUK Never used your service 6 months to go till I break free from #ThreeUK. Maybe I'll look U up 4 good data deals?

I have waited 3 weeks for my broadband to be set up due to @VodafoneUK zero communication. I have only found out problems through phoning you. I was then promised my first bill to be free as comp and now you’re claiming that was never agreed. You’ve lost yourself a customer.

@VodafoneUK handed my phone in to sell almost 4 weeks ago in the Bluewater store, still not heard anything back. Shocking customer service

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@VodafoneUK are a joke, cancelled a service in June only to find out instead of doing that they upgraded a service I no longer need for another year, 45 min on the phone and getting nowhere, awaiting a manager call back #joke #incompetence #veryunhappycustomer

Stunningly poor @VodafoneUK service today. Due to pick up phone from store this morning but find it’s “closed until further notice” 3 hours of calls with 5 staff shows they don’t know if stores are open or stock levels. Manager admits “there’s nothing I can do” Is this 1970s?

Never dealt with a more ridiculous network in my life... counting down the days till I can be rid of you forever @VodafoneUK

@VodafoneUK can you explain why no network coverage in Sevenoaks Hollybush area for over 24 hours? Two Vodafone phones not working

@VodafoneUK my home broadband keeps dropping out. I’m having to use 4G. The app doesn’t appear to let you report problems or see status updates. Poor. Why does it keep dropping out???

@VodafoneUK Are you having data coverage issues? My phone has been useless pretty much all day.

@VodafoneUK I will phone customer service and try and speak to a decision maker not vodabot in the morning

2019-06-25 02:40:03 -Download (Mb/s): 9.89 -Upload (Mb/s): 7.98 -Ping (ms): 64.58 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:15:03 -Download (Mb/s): 6.40 -Upload (Mb/s): 10.10 -Ping (ms): 62.95 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:10:03 -Download (Mb/s): 9.77 -Upload (Mb/s): 8.11 -Ping (ms): 61.78 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneIN I guess there is no call made to the person... Since past few days... Is it just to show social media that you guys are trying to resolve the issue... In actual you never called @VodafoneUK @VodafoneGroup can someone take it seriously @toi @MumbaiMirror @ZeeNews

@PhychedMonk @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI @DoT_India @manojsinhabjp Either provide the service or return the money if you are not capable of providing service @VodafoneUK @VodafoneAU @VodafoneIN just because of pathetic service you name getting spoilled in all countries

2019-06-25 01:35:03 -Download (Mb/s): 10.30 -Upload (Mb/s): 9.92 -Ping (ms): 61.75 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 01:30:03 -Download (Mb/s): 6.50 -Upload (Mb/s): 7.91 -Ping (ms): 62.01 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-24 23:50:03 -Download (Mb/s): 9.68 -Upload (Mb/s): 8.27 -Ping (ms): 63.11 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@iJames_ @VOXI_UK @VodafoneUK I have my suspicion that it isn’t permanent though. I just think it’s because the carrier settings aren’t compatible, therefore iPhone reverts to default for the type of data network connection. So 4G here is LTE in the states.