Vodafone outages and service status in Reigate, England
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- Vodafone generated 0 outage signals in the last 24 hours around Reigate, including 0 direct reports.
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Problems in the last 24 hours in Reigate, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Reigate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Vodafone Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Joe Curtis (@jccurtis1) reported from Merton, England@VodafoneUK I spent more than hour on your chat service trying to stop you delivering a phone to an old address that I DID NOT enter when upgrading, was told it was changed and you STILL try to deliver to the old address. What is wrong with your customer service?
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Steve Hill (@smkh777) reported from Rudgwick, EnglandHi @VodafoneUK sim only upgrade options not showing only phone upgrades. Technical problem your side? How do I resolve? #vodaphone #simonly
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Angus Irvine (@AngusIrvine1) reported from Ewhurst, England@VodafoneUK The truth is that you don’t help
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Matt Scammels (@Matbeluca) reported from Banstead, EnglandTrying to cancel my Pay Monthly Sim with @VodafoneUK after being told to do it online by their complaints team. There is NO option to cancel on the app, you have to call 191, but could have upgraded at the touch of a button. Now been 90 mins on hold. Next step @Ofcom.
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Cheryl Ewan (@cheryl_peril) reported from Bromley, England@mfarmersmarket @VodafoneUK I once waited over 2 hours. I wouldn’t mind but I’m not even a customer but was trying to report that a phone had been fraudulently bought in my name. Ended up sending them a DM with some choice words.
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Alan Jones (@ajmensgrooming) reported from Tatsfield, EnglandHow comes you are still charging me for something you cancelled and I have never used @VodafoneUK #poorcustomerservice
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Angus Irvine (@AngusIrvine1) reported from Ewhurst, EnglandThe level of incompetence @VodafoneUK meets new lows each time I have the misfortune of dealing with them. One month after leaving my disabled daughter still cannot use her phone. Fix the problem
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Chris Keniger (@theckone) reported from Bromley, EnglandHey @VodafoneUK as prompted I pressed the link to Cancel my @SpotifyUK premium subscription ‘at the end of the contracted period’ NOT ‘immediately’. I should still have a couple of days left, but now I’m hearing adverts which suggests my subscription was cancelled instantly.
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zuhamy (@zuhamy) reported from Merton, England@Mr_Jimbob @VodafoneUK You are right. I saw it as an empty ‘thank you’. Like their service. I mean, he is happy to help me with my upgrade but he is not actually being helpful as he didn’t provide me a link to the available information nor a simple ‘thank you’ for your custom.
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Travel Gxng ✈🌎🌴 (@TravelGxng) reported from Crawley, England@littlemsallday @VodafoneUK Does it work right now? Mines been down since last night
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Elshad 🏴🇬🇧🇸🇪🇪🇺 (@ElshadKarbasi) reported from Croydon, England@IKEAUK @VodafoneUK absolutely awful reception in your Croydon store. Not able to use data at all.
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Steve Alliston (@SteveAlliston) reported from Crawley, EnglandAnother hour, only to be told the previous advisors must have been lying to me. What is going on with your customer service @VodafoneUK Still no broadband. I've cancelled my dd and I'm leaving.
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Jamie Lindley (@JamieWillshaw) reported from Bromley, England@Tepps19 @VodafoneUK Never had issues with @EE and I left Vodafone to them 5 years ago, never looked back!
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SurreyMirrorKirk (@KR_SurreyMirror) reported from Crawley, England@VodafoneUK service in #Crawley store is so bloody poor.....
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✌🏻Gary aka Moofie✌🏻 (@MusicMoofie) reported from Bromley, England@VodafoneUK so I’ve just tried to send a text back to a friend and it’s failed three times, what’s going on with your network this time?
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Si (@SiKing1243) reported from Redhill, England@VodafoneUK when we renewed our contract a few months ago we were told you were going to send us the latest Hub. Have never received it. Tried calling customer service and was on hold for over an hour so gave up. Please sort this!!
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SurreyMirrorKirk (@KR_SurreyMirror) reported from Crawley, England@VodafoneUK Steph, we finally got there but I can totally understand why the high street is suffering with customer service like that.
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Angus Irvine (@AngusIrvine1) reported from Ewhurst, EnglandHi @VodafoneUK why has my disabled daughter not got her unlock code? Two request and a complaint and no answer! You now owe for three weeks of a service she can’t use. #cheatsandliars
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Paul McCann (@BigestPaul) reported from Bromley, England@VodafoneUK my service is out orpington area
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Paul whelan (@Paul69799139) reported from Bromley, England@VodafoneUK been on hold one hour and 45 mins. Is this how you treat your customers.!!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Dani🦁 (@worldmeetdani) reported@AJRAllModCons @VodafoneUK I had the exact same issue. I cancelled a mobile WiFi contract when moving home after uni, the agent on the phone confirmed my contract was cancelled and then when I started checking my credit score I got the shock of a lifetime!
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Sophie QuintonCarter (@sophqc) reported@AJRAllModCons @VodafoneUK Same thing happened to me. Twice. Using their online complaint form triggered a very fast response after multiple phone calls achieved nothing.
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Randall Flagg (@RandallFlaggDT) reported@AJRAllModCons @VodafoneUK Did the same to me, lodge an official complaint with Vodafone. Specialist Care Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN. Ask for a complaint reference number and keep records of all contact. Then write to all three credit agencies outlining the details and reference the complaint number. They really are shady bastards.
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chick (@chickmurray007) reported@Srooney67 @AJRAllModCons @VodafoneUK i have never checked my credit rating in my life and only once did i get a refusal for hp, 45 years ago for a motor bike
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Energy Guy (@renewables_guy) reportedTrying to switch to Vodafone. Talking to an agent on their site. Their advice is "you should try the official site to switch". Thanks @VodafoneUK saved me from ongoing terrible support!
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Ravinder Sangha (@Varntvar) reported@MichelleBeckett @SkyUK @VodafoneUK Made the mistake of signing up to VM, didn't provide the agreed product at the agreed price, when I contacted them they 'upgraded' my product to the agreed one and doubled the price. Apparently they did this regularly. Cancelled at end of contract, never used any VM product since
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Lewis Wood (@LewisWood2020) reported@AJRAllModCons @VodafoneUK Write them a letter, I had the same issue, Indian call centres telling me I have no option but to pay. They soon wiped the debt when I wrote a strong complaint letter
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Cllr John Morris (@Plaistovian) reportedHi @VodafoneUK, I just spoke to Paul at Vodafone, who went above and beyond to try and help, and I'm very thankful. I just wish there was an easier way to contact you directly to provide feedback.
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kryptonavenger (@kryptonavenger) reported@AyyanMalikyf7o @AJRAllModCons @VodafoneUK Mercury did it to me, let someone take an account in my name. I went down there and I reckon the revolving door is still spinning!! Got a letter, went to county court and kicked off till I got the CCJ taken off. Should have sued the pair of them.
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FourSaints (@Parishof4Saints) reportedWe're out of contract (broadband) with @BT. They quoted £167+VAT for two lines into our church site. @VodafoneUK less than half that so we went with them (and v pleased with the service). However, can't fault BT for being VERY (too) persistent in trying to win us back.