Vodafone outages and service status in Preston, England

Problems in the last 24 hours in Preston, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Susan Heaton Wright (@superstarcomms) reported 36 seconds ago from Welwyn Garden City, England

  @VodafoneUK Thank you so much. Mum has even worked out how to fix the SIM card in!

• 
  Jake Swift (@Jakeswift1) reported 55 seconds ago from Silsoe, England

  @VodafoneUK I have rang you on 4 separate ocassions now as you owe me a refund of £486. Every time someone assured me I will get a refund within 3 working days, this was a month ago and still no refund! I’ve logged a formal complaint with OFCOM and the FCA! EE here I come

• 
  YmanuelR (@Ymanuel_R) reported 3 minutes ago from Luton, England

  @VodafoneUK since basically using your support webchat and call 3 times doesn't help can I get a feedback on my issues with my broadband? 130ms of latency and drops in connection via ethernet cable... Your team was supposed to contact me after reporting the issue no call 🤬

• 
  𝕎𝕙𝕚𝕤𝕜𝕖𝕣𝕤 𝕄𝕠𝕦𝕤𝕖 💙 (@whiskersmouse) reported 4 minutes ago from Welwyn Garden City, England

  Hey, @VodafoneUK, do you have problems in Welwyn Garden City (AL86HA)? Your local shop and app say not, but coverage has been poor for some weeks, with a strong 4G now an intermittent 3G. Lots of people with same issue being told “no known problems”.

• 
  𝙽𝚒𝚔𝚔𝚒 ♪ (@NikkiLewis) reported 8 minutes ago from Welwyn Garden City, England

  @VodafoneUK I think your broadband department are trying to call me about a request for a social tariff. I’ve missed two calls, but I have a disability using the phone - what can we do to solve this? I’d appreciate your help please. Thanks 🙏🏼

• 
  James Gosling (@JimboGosling) reported 11 minutes ago from Luton, England

  @VodafoneUK my internet has been off all morning.Been having problems a lot.Still waiting for a reply to my messages since yesterday!

• 
  Steven Bryant🥟 (@pasty_muncher) reported 14 minutes ago from Arlesey, England

  @VodafoneUK had terrible service for days now. No 3G let alone 4G. SG15 area. Is it a known issue?

• 
  MYЯӨП BΛЯƬᄂΣƬƬ 🏳️‍🌈🎮🇬🇧 (@OnlyMyron) reported 19 minutes ago from Stevenage District, England

  @VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

• 
  Angela 💫 (@PrimaryxTeacher) reported 23 minutes ago from Dunstable, England

  @VodafoneUK I am not happy with your service at all, I’m being charged £96 for a trade in phone that I traded in and you can’t find. I handed it into the the store. Been on chat for an hour and half and issue still not resolved.

• 
  Alan Bellingham (@bellinghman) reported 29 minutes ago from Letchworth Garden City, England

  Jesus ******* Christ, @vodafoneUk - your customer support has been utterly appalling and I would certainly not recommend your Business Broadband to anybody I know. Not if I wanted then to stay friends anyway. (It was supposed to go live Tuesday. They've decided Friday instead)

• 
  Cameron Smith 🏳️‍🌈 (@smith_cameron19) reported 43 minutes ago from St Albans, England

  Anyone else on @VodafoneUK and seem to have slow 4G connection today?

• 
  BennyUrban™ (@BennyUrban) reported 46 minutes ago from Luton, England

  @Cerulean_Man @TalkTalk @VodafoneUK Looks like a neat solution

• 
  Alex Abbott (@AlexAb19) reported 47 minutes ago from Welwyn Garden City, England

  Any chance you can fix the outage problem @VodafoneUK ? The Internet has now been down for 15 hours.

• 
  Craig (@Jagercraig) reported 50 minutes ago from Shefford, England

  @VodafoneUK The person I’m talking to on your chat can’t understand my problem

• 
  Danny Smith (@dapperdan75) reported 53 minutes ago from St Albans, England

  1/ Fed up with poor service from @VodafoneUK broadband so decided to switch to @Onestream_UK as they’re cheaper & I read good things. Switch date is tomorrow & I realised earlier my router hadn’t arrived. Tried to phone, to be told by their phone system they don’t answer calls

• 
  Emmie (@pierced_rose) reported 54 minutes ago from Ware, England

  @VodafoneUK Can you sort out your app and online accounts? Both myself and my Husband upgraded a couple of weeks ago and now we can't see our data usage. Keep getting fobbed off by customer support. They don't appear to understand the issue...

• 
  Abhinav Sejpal (@AbhinavSejpal) reported 55 minutes ago from Hatfield, England

  Hey @VodafoneUK is there any issue with broadband service today? It seems not acting up to the mark.

• 
  Gareth Tranter (@GarethTranter2) reported 55 minutes ago from Biggleswade, England

  @VodafoneUK Thanks Sadie. Didn’t mention that my landline isn’t working either, hasn’t done since it was installed!! I don’t use it, so it hasn’t been a problem, but it’s another thing that isn’t working. 😵‍💫 I’ll DM.

• 
  Enrique Guadiz (@EnriqueGuadiz) reported 56 minutes ago from Hemel Hempstead, England

  @virginmedia Router WiFi connection is so unstable people are about to throw them out their windows!! Might be worth moving to @VodafoneUK to get a better price and service? #VirginMedia has been truly awful recently

• 
  Matt (@corder_matt) reported 58 minutes ago from Ampthill, England

  @VodafoneUK absolutely shocking customer service tonight... 45 mins in a queue to then be told sorry can't actually help as we are doing a system upgrade call this number,sorry no one is available right now. broadband service that needs 50p adding to a meter every 5 mins to work

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Or Sassur (@Orsassur2) reported 48 seconds ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Charles Chadderton🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CharlieChaddy) reported 2 minutes ago

  @ZiaYusufUK Shut @VodafoneUK down. Nobody needs them.

• 
  Liam (@MancunianCaviar) reported 4 minutes ago

  Hey @VodafoneUK, you have scheduled maintenance in my town, lasting until 18th September. I literally have 0 connectivity. Unless I’m on WiFi, I can’t make any calls or texts. Any chance of having my bill for the month refunded, seeing as I’m getting no service from you?

• 
  Jam (@Jammy595) reported 8 minutes ago

  @VodafoneUK I have just left Vodafone because of your support of illegal immigrants & Care4Calais!

• 
  COASTER ADDICT (@COASTERADDICTWH) reported 9 minutes ago

  @OfficialRandL @VodafoneUK @PepsiUK Can you get free WiFi at readingif you are not a customer? Of Vida phone

• 
  carys (@blindandb0ujee) reported 10 minutes ago

  @PolariChat @VodafoneUK Definitely not, they would never ring from an 07 number

• 
  John Barr (@JohnBarrUK) reported 10 minutes ago

  I can’t wait 4 my contract 2 end with @VodafoneUK @VodafoneGroup they r a rip off merchant & have the most uncaring, unsympathetic customer service & their complaints dept well that’s a complete joke 🤬 I have been a customer 4 yrs & have literally been treated like a bit of 💩🤬

• 
  Rogue One (@RogueOne18) reported 11 minutes ago

  Now for the ACTUAL truth… Vodafone doesn’t give “illegal migrants” free SIMs, it donates SIMs to UK charities who support asylum seekers ALREADY IN THE system. Claims it hands them out to people crossing the Channel are false. @VodafoneUK your legal team may be interested

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 14 minutes ago

  Another day fighting with @VodafoneUK to get a constant 4G signal. Why are these phone comp allowed to provide such a poor service and still charge for it @Ofcom

• 
  nivek llaxoc (@nivekllaxoc) reported 15 minutes ago

  @VodafoneUK @grok whoever answers first. What percentage of the UK do you cover for 4G and 5G network. It would be good to know so called fact versus actual reality. Go ...