Vodafone outages and service status in Preston, England

Problems in the last 24 hours in Preston, England

Vodafone signals over the past 24 hours, with local activity from Preston, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

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Vodafone Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  James Gosling (@JimboGosling) reported 2 minutes ago from Luton, England

  @VodafoneUK my internet has been off all morning.Been having problems a lot.Still waiting for a reply to my messages since yesterday!

• 
  Emmie (@pierced_rose) reported 3 minutes ago from Ware, England

  @VodafoneUK Can you sort out your app and online accounts? Both myself and my Husband upgraded a couple of weeks ago and now we can't see our data usage. Keep getting fobbed off by customer support. They don't appear to understand the issue...

• 
  Laura Cook (@LauraVCook1980) reported 3 minutes ago from Hatfield, England

  @BlossomingGifts - how do I reorder the Mothers’s Day flowers that never arrived? Followed instructions in your email but no Happiness Guarantee button. @VodafoneUK - please make sure your offers can be delivered before promising.

• 
  Matt (@corder_matt) reported 11 minutes ago from Ampthill, England

  @VodafoneUK absolutely shocking customer service tonight... 45 mins in a queue to then be told sorry can't actually help as we are doing a system upgrade call this number,sorry no one is available right now. broadband service that needs 50p adding to a meter every 5 mins to work

• 
  Julia Kitteringham (@highlight18) reported 11 minutes ago from Hemel Hempstead, England

  So @VodafoneUK I’ve done everything you told me to get my phone back working - I’m currently sat in your store in Hemel and they can’t help me either one week with no service and no solution in sight - any advice would be great !

• 
  Paul Clarke (@Clarko2000) reported 14 minutes ago from Welwyn, England

  If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

• 
  Rich (@Shires_Rich) reported 23 minutes ago from Biggleswade, England

  @VodafoneUK actually telling us that we should only use the 5GHz WiFi for devices 'close to the router' to solve the insane problems we've had lately. If it wasn't so frustrating the joke would be hilarious. But it is and so it's not. But we must wait 24hrs to prove this insanity

• 
  Angela 💫 (@PrimaryxTeacher) reported 23 minutes ago from Dunstable, England

  @VodafoneUK Yes I have and they couldn’t help me, I have to call back Monday. I don’t understand why you can’t contact the store yourselves and get this resolved .

• 
  𝙽𝚒𝚔𝚔𝚒 ♪ (@NikkiLewis) reported 27 minutes ago from Welwyn Garden City, England

  @VodafoneUK I think your broadband department are trying to call me about a request for a social tariff. I’ve missed two calls, but I have a disability using the phone - what can we do to solve this? I’d appreciate your help please. Thanks 🙏🏼

• 
  Michael Madhan Mohammed (@MikeMadhanMohmd) reported 37 minutes ago from Stevenage District, England

  @VodafoneUK I have spoken to Vodafone first and they have asked me to contact YouTube, later Vodafone also gave the same response. "the issue is under investigation".

• 
  Danny Smith (@dapperdan75) reported 38 minutes ago from St Albans, England

  1/ Fed up with poor service from @VodafoneUK broadband so decided to switch to @Onestream_UK as they’re cheaper & I read good things. Switch date is tomorrow & I realised earlier my router hadn’t arrived. Tried to phone, to be told by their phone system they don’t answer calls

• 
  James Gosling (@JimboGosling) reported 40 minutes ago from Luton, England

  @VodafoneUK I understand you’re busy. But I’ve now been waiting for nearly 2hours for someone to respond.I’ve no internet Connection all morning.Vodafone is shockingly bad.

• 
  Steven Bryant🥟 (@pasty_muncher) reported 42 minutes ago from Arlesey, England

  @VodafoneUK had terrible service for days now. No 3G let alone 4G. SG15 area. Is it a known issue?

• 
  Lisa 😺🛍⚽️💃💅✌🥦🥕🌽 (@LisaYidetteWHL) reported 44 minutes ago from Hemel Hempstead, England

  @Davyboymills I've done all this 🫤 Gonna have to go u to the shop on my break tomorrow @VodafoneUK help!

• 
  JR (@JR1986) reported 45 minutes ago from Welwyn Garden City, England

  @VodafoneUK Unbelievably bad service from your assistants on chat.

• 
  Angela 💫 (@PrimaryxTeacher) reported 45 minutes ago from Dunstable, England

  @VodafoneUK I have to go to work, I don’t have time to do this. I gave all the information yesterday on the crap chat system. I will send you my account details .

• 
  Spursmojo (@thfcmojo) reported 48 minutes ago from Hoddesdon, England

  Disappointed in @VodafoneGroup @VodafoneUK for making the choice to increase my plan.guy I spoke to had obviously had lots of calls complaining poor bloke, suffice to say I wont be continuing after this contract is over. Sure others will do the same. #timeandplace

• 
  Robert Beahan (@bobster76) reported 50 minutes ago from Hertfordshire, England

  Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

• 
  James Hacon (@jameshacon) reported 52 minutes ago from Toddington, England

  @Y2StuBFC @VodafoneUK Having same problem all afternoon on @ThreeUK

• 
  Tim Sims (@TimSims13) reported 57 minutes ago from Hitchin, England

  @VodafoneUK shambles. Bought and paid for a phone that then went out of stock. Still waiting for refund one month later. No customer service whatsoever!!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elizabeth (@Elizabe50513818) reported 9 minutes ago

  @VodafoneUK can't delete my account on vodafone app as it keeps a stalling once signed in woth text code. Please can you help me to delete? Thanks

• 
  imaner76 (@imaner76) reported 10 minutes ago

  Your mobile service in DT6 West Bay Dorset has slowly been eroded down to nothing. From 25 mps down over the years to just 0.5 mps down this summer. Not good enough... @VodafoneUK

• 
  Rodney Marlow (@misterex65) reported 11 minutes ago

  @NileGardiner @VodafoneUK They are giving them to charity you thick ****

• 
  Or Sassur (@Orsassur2) reported 12 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  freespeech (@openchatter) reported 13 minutes ago

  .@VodafoneUK claim they are spending £11bn on their network. I travelled over 50 miles from my home today and at all times the best data signal I got was “E”. If I could leave them tomorrow, I would. @Ofcom

• 
  Diesel (@valkanelanights) reported 13 minutes ago

  @Iromg @VodafoneUK Stupid old ****

• 
  Bob Bluffield (@BobGrumpies) reported 15 minutes ago

  @Iromg @VodafoneUK Good for you! I wonder how many have done the same over this issue?

• 
  Jay Ramella (@ramella_jay) reported 15 minutes ago

  @SimonDanczuk @VodafoneUK I certainly would, but their service has been so abysmal for years I doubt there are vast numbers of subscribers. Neat job for Vodafone/Car Phone Warehouse, though. They hand out a few SIMs and superannuated handsets: Government pay the migrant mobile bills. Kerching!

• 
  Heather Roberts (@HvrRoberts) reported 18 minutes ago

  @VodafoneUK Why have you not replied to my message from 2 weeks ago! No longer relevant! I can now upgrade my plan but the best deal will cost me another £10 a month whilst you help illegal immigrants! Shame on you!

• 
  Donna Pardy (@Pinkyfoxy) reported 19 minutes ago

  @VodafoneUK help we’ve had no internet all afternoon, on the app it can’t detect anything and we don’t know how to report it! Help please! BH6 5NG

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