Vodafone Outage in Farnham, Surrey, England

Deleted my angry tweet to @VodafoneUK . Online chat thing resolved the issue once I got through.... And having a beer. 🤓

Great. Change broadband provider to @VodafoneUK because I was fed up of poor internet from my previous. Connected but no internet and no way to contact help. Wife already has lost half a day of home working. 😠

Just got a text from @VodafoneUK to say in line with “inflation” my contract will be going up 2.5% ... again You would think they would just freeze increases in the midst of a global pandemic where communication is more vital than ever. You just lost a future customer.

@VodafoneUK Hi. I have sent you a DM as requested. Still not working. This is ridiculous.

@VodafoneGroup @VodafoneUK I have had no network or service now for over 30 hours. I have visited your store, discussed the matter with your online chat and spoke to your customer service team. Told it can tak another 24 hours, but then still no guarantee. Please sort, urgently

@g0lfp @VodafoneUK In their defence they did include their phone number, which goes through to their “automated assistant” that fails to understand you. That’s ok, I pay for Prime Contact… but they’re never there. No problem, I’ll just email… oh wait.

@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡

I really need to change my service providers. @ThreeUK have a complete mobile outage and @VodafoneUK (my ISP) have been shite since I signed up. Hilarious.

@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

@VodafoneUK Oooor look up Chris Quartermain phone number ending in 803 (there are not too many of us ) and sort out my new problem and compensate me for the old ones. My wife and i have wasted hours on the phone to you lot.

@VodafoneUK @toadtomj I have not had a Vodafone signal in my house or my previous house for over 22 years. My company were stupid enough to choose Vodafone, I on the other hand chose Three for my personal mobile and the overall service and coverage is a million times better than Vodafone.

@VodafoneUK Worst network backed up by the worst customer service.

@VodafoneUK 90mins on hold. You utter shysters. Awful service.

@VodafoneUK I have been on hold for 50mins with no indication of how much longer I might need to wait. Piss poor.

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

@RobertCollings_ @ThreeUK @VodafoneUK Yeah completely agree ! It’s half baked and there needs to be someone come and seriously shake this industry up and make it customer centric

@VodafoneUK One where Vodafone doesn't ignore its disabled customers and actually fixes issues rather than dragging them out for months whilst still charging full whack.

@VodafoneUK @GuardianLabs Don't bother with Vodafone as a supplier though, as a disabled customer this has been a horrible journey. You don't listen or fix any issues yet still charge full price and ignore customers.

@VodafoneUK I can't... your Internet is rubbish and your customer service is even worse, as a disabled customer, your treatment and handling of this has been so far from satisfactory, its stuck in the u-bend. I've already cancelled Direct debit, you can run and jump for termination fees

@VodafoneUK @GuardianLabs Having a WiFi service that actually works and a provider that doesn't ignore the issues. Have cancelled my direct debit. You are not disability friendly and are useless in customer service. Stick to mobile phones, Internet supply is clearly not your forte.

@DavidSowden8 @VodafoneUK To be fair, my S7 & S9 were ok (although there were similar problems on the S7 when I was in Canada a few years ago, so really needed to use Wi-fi calling). It seems to need a phone as well as a network setting to be in sync... one of their team has been messaging suggestions!

@VodafoneUK Wouldn't bother.... Their WiFi is rubbish and if disabled, you've not a chance in hell of getting it fixed.... Not a disability friendly company with rubbish customer service

@VodafoneUK You are supposed to deal in communications tech, not pets... Quit messing about and actually respond when you are not providing service promised to a disabled customer who has tried multiple times in the last 5 months to get WiFi fixed. Non responsive to DMs as well...Disgusting

@VodafoneUK worst customer service I’ve ever received, was told I went over by 200MB, charged for 3GB. Mistake on your behalf but ‘the fee charged is still valid’.

@MickMurrin74 @VodafoneUK With Vodafone there will be virtue signal problems guaranteed. And at least £30 a month.