Vodafone Outage in Dunstable, Central Bedfordshire, England

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

Be ****** to know how @VodafoneUK Claim to have the best signal when it takes 4 days to load an app and not be able to send a text whenever you’re at an event and more than 10 people are there.

.@VodafoneUK @VodafoneBiz we moved across to you 4-5 weeks ago and we run live streaming events via our network. However since moving we are constantly receiving a drop in service which is also causing delays in our events. Please call us direct to arrange a solution.

@VodafoneUK Please check account I have spoken to them 30+ times am dealing with exec team but still no joy. Gigafast team won’t help

@GigabitMK @VodafoneUK Don’t bother - installed Monday still not working and Vodafone saying needs to start again 2-3 week wait to be connected old broadband cut off full details here app.tracysimpson/vodafonegigafast

And now @VodafoneUK are telling me I have to wait till the 4th may to get broadband, I run a business from home!!! @CityFibre @GigabitMK @mk_citizen if you’re considering #vodaphonegigafast don’t!!! Customer service is appalling

@CityFibre @GigabitMK @VodafoneUK what a shower of shit!!!! Unbelievable customer service, your tech support are incompetent, if you want Gigafast wait for a different supplier as cityfibre are useless.

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

Seriously @VodafoneGroup @VodafoneUK you have to be one of the worse customer service providers ever 😡😡😡😡

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

Looks like @VodafoneUK broadband is down (mk area)

@VodafoneUK That link doesn't work. I couldn't see my contract end date anywhere on your apps or site, but a message telling me I could upgrade early in June, 3 months after I knew my contract ended. When I contacted your Web chat team they told me it ended in August.

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

So fed up waiting for @VodafoneUK to answer call. Waited patiently then call failed. Rubbish service. Too busy to waste time like this/)

@VodafoneUK waited over an hour in queue to get pac code only for call to drop. No offer of call back. Shoddy service. No wonder want pac code.#wastedmytine@vodaphoneuk

@VodafoneUK your customer service is lower than a snakes belly

First week at @VodafoneUK and they credited me £47 due to their awful #CustomerService still have no service in @AppleSupport #Watch after 5 days. Tech support defines the issue with the extremely tech term: “got blocked” and they had to escalate it further #ridiculous

@joobleblob @VodafoneUK No it’s called making fun out of a bad situation. No matter how much you rant and rave it’s not going to change the situation. Have a sense of humour you moron

@MrKamara They won’t announce it yet but they’re also the first network to get on that 5G LTE too #sooncome @VodafoneUK 👀

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK @O2 I am at my wits end. Been a Vodafone customer for 25 years and ported a number to O2, because Vodafone let us down. I am still a Vodafone customer. I can’t now phone my sick wife at home on o2. Neither Vodafone or o2 are helping. Both the others fault. Disgusted.

@VodafoneUK No. The issue is the WiFi coverage in the house. The cabled connection in my home office is good. The WiFi coverage is very poor

Dear @VodafoneUK I’m having the single worst, staggeringly incompetent and massively time-wasting service experience of my adult life. I’d appreciate it if someone could help me resolve things before I cancel my order and stop being a customer forever. Thanks

@PeterCooperArt @VodafoneUK I am counting down the days to leave. Their call centre gang are amazing and so understanding, but I just can’t handle their awful system failures anymore. Makes me furious!!

I’ve been with @VodafoneUK since April 2017 and have spoken to the loveliest, most patient call centre people ever, at least once every two months. Because #Vodafone are a terrible company who mess up my data cap CONTINUOUSLY. Do not fall for their deals. 😡

@VodafoneUK This is getting boring now as I have at least 3 times before! Rather than delay, why not sort my issue...

@VodafoneUK worst company to do business with. Full of lies & completely patronising and incompetent. You owe me £748, pay me today .....please

@VodafoneUK I have been told by my broadband supplier that you own the infrastructure that my network is connected to. My post code is Ha1. My broadband has been down since Tuesday last week. This is a shambles. When will it be fixed!!! Core team has made it clear to edge team

@VodafoneUK @AmazonUK I`d treat my sister @VodafoneUK #TuesdayTreats

@VodafoneUK this company told me 4 individual lies, 5 broken call promises and two lies by email in just 24 hours! Most unethical company I have ever dealt with!

@VodafoneUK You missed the point completely. I passed the EE credit check and now you have lost one possible customer, who will never recommend #Vodafone to anyone.

As if @VodafoneUK hasn't wasted enough of our time, or money, already. We've spent over 3 hours trying to cancel my plan today, after waiting for my contract to end: and they're still trying to make us stay. A simple request. CANCEL our contract.

@VodafoneUK @AmazonUK @VodafoneUK #TuesdayTreats I have a very long wish list on Amazon. A cd, toy dinosaurs and dashboard cleaner spray on top so I guess it would treat a few people.

@jleetodd @VodafoneUK @ThreeUK I’ve lots of people saying @vodafoneUK are really bad,I’ve been with @ThreeUK for a number of years never had any problems of them wot so ever.

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

@VodafoneUK @AmazonUK #TuesdayTreats #WIN If I win the £15 @AmazonUK gift card, I would treat myself.

@VodafoneUK yep, your WiFi and 4G service in Luton is absolutely crap, can’t connect or do anything at all, if this continues I might have to change service providers for one that can actually deliver it

Shocking service by @VodafoneUK Missold me data on my Apple Watch 3. Now apparently service not live till Friday. But happy to get me to sign new agreement. Customer servick unbelievable. Vodafone’s approach to just lie to the customer! @Ofcom

@VodafoneUK Checked out your passes, way to complicated. I stream a lot of internet radio, didn’t see a pass for that. No thanks, you’ve lost a loyal customer you had for 10 yrs. I’ve ordered a Giffgaff sim. £15 for unlimited calls and texts and 8GB a month. All you had to do was match that.

@VodafoneUK @XiaomiUK fraud of @VodafoneIN india with their customers. They increases billing plan without informing/consenting. despite of my repeated mail/call to customer services, they did not reversed extra charges which they agreed to. #fraudofvodafone #jagoinda #vodafoneunsubscribe

@VodafoneUK fraud of @VodafoneIN india with their customers. They increases billing plan without informing/consenting. despite of my repeated mail/call to customer services, they did not reversed extra charges which they agreed to. #fraudofvodafone #jagoinda #vodafoneunsubscribe

@VodafoneUK time to reach out to social media as response from Vodafone is poor and need to result to reaching out to directors.

@VodafoneUK really bad service from Vodafone. Especially from a business point. Have contacted Vodafone on serval occasions to even get hold of their team in Spain and impossible to get someone in English. Still waiting to hear back after countless emails.

@VodafoneUK I've asked for my PAC code FOUR times and your customer service agent isn't giving it to me

@VodafoneUK HELP. HELP HELP.

@VodafoneUK Wish I was a Vodafone customer! #VeryMeRewards

@VodafoneUK customer service in your crystal peaks store is awful. Stood waiting with 4 other customers while the staff chat about their favourite tv programs and caravans with customers. No urgency.

@VodafoneUK been to your shops. Dealt with half of Asia on your phone lines. Done Live chat till the cows come home. NOTHING. NADA. It’s shockingly bad. HELP

@VodafoneUK right Vodafone. Getting properly pissed off with you not being able to do your job. Heading 3 weeks now with a new phone and Apple Watch with seemingly no one in your company with the wit to connect to your network. Probably now over 20 hours spent on phone! Help