3 (Three) Outage in Wilmslow, Cheshire East, England

Been trying to pay my @ThreeUK phone bill since 10am to get my services back up n running and they’ve had tech problems all day! 🙄😑😤

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@JamesFrith re @ThreeUK ad using Henry VIII ASA advised me that due to ad and nature of complaint they contacted @ThreeUK immediately who took the ad down.

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@ThreeUKSupport When was the last time someone did field testing of the signal on Oxford Road in Manchester, through to Hulme. It’s horrific. Half of the commute is spent in darkness, working offline 🚌

@ThreeUKSupport when you upgrade your sim only package, not told you go from 30 day end to 12 month contract! Absolutely fuming, poor customer service, skipping important contractual information!

@ThreeUKSupport Customer support is like talking to a bloody wall.

@ThreeUKSupport your customer service is shocking.

@CostaCoffee sort out your tills or teach your staff to process properly @ThreeUK Wuntu offers! Poor service and overcharge eh

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@ThreeUK absolutely no help whatsoever from your live chat team just now. Not been able to use any data for 2 days. Was basically called a liar. Nice customer service there.

@Kate_E_7 @O2 - @ThreeUK are very good. But depending how far into the sticks you live. Maybe not. Never had a problem in towns and cities though.

@ThreeUKSupport I am having issues with the network. I am regularly getting call system failure. I am having to constantly turn my phone off and on to be able to make a call. Can you advise please

@ThreeUK I need help from #CustomerService from last 2h #ThreeUk server not working #help

@BBCWatchdog Please help me with @ThreeUKSupport and @ThreeUK Customer Care is terrible. Insurance claims are shambolic.

@ThreeUK @ThreeUKSupport Shambolic service when trying to claim. Waste of money. TERRIBLE SERVICE!!!!!!!

@ThreeUKSupport Please help. Trying to complete a claim. Totally useless Customer Care. Disconnected 4 times. Losing the will to live.

@ThreeUK Trying to put a claim in for damaged handset. Customer Care atrocious, been disconnected 4 times, please help!!!!!!

@threeuksupport network is painfully slow today. Manchester M2

Ordered an additional plan from @ThreeUK, late last night. Got home today & the SIM card had arrived 👌🏼 Nothing to pay up front, website was quick & easy plus a £2 a month discount for already being a customer. Great service 👍🏼

@ThreeUK @ThreeUKSupport No problem :-)

Is anyone having any issues with their #iPhone’s as my 8 Plus keeps rebooting itself as well as crashing & it’s been doing this for a while @AppleSupport @ThreeUK @ThreeUKSupport @apple

@ThreeUK just to add my support to those calling for a return of the @CostaCoffee offer, it was the best thing about #Wuntu by a long way!

@ThreeUK here we go again!!!! what a tin pot outfit. Can’t get signal anywhere, can’t accept calls, go in shop and told “it’s rubbish isn’t it” and “come off your 4g” the 4g I’m ******* paying for. Diabolical setup! Never again with these absolute charlatans.

@ThreeUK ok so having exhausted myself complaining about piss poor signal for internet usage, it turns out I cannot even accept a ******* call now. The sooner my contract is done with this tin pot outfit the better. ******* atrocious.

@ThreeUKSupport M3 1he and anywhere around the M41, 1az area is really bad sometimes can’t even load google

Hi @ThreeUK @ThreeUKSupport just a query regarding speed and network. Recently I am not getting High speed on 4g anymore when near Manchester City centre, as soon as I go into the city itself it Jams up and lucky to load anything. This never used to happen but for past 12 months

@ThreeUKSupport I am having network issues... Need some support please... Don't have any problems at home, just this area which is my work location.

@ThreeUK how do I cancel my ending contract please?

@ThreeUKSupport As does your customer service

Utter waste of time pre ordering my phone with @ThreeUKSupport @ThreeUK when you go into store, be shown your new phone (with your name stuck on it) but be told you cannot take it away!! Useless staff and rubbish service plus a 20mins waste of my time!

@ThreeUKSupport WOW you really have no shame when it comes to customer service do you. I’ve called 333 and I’m being spoken to like I’m an inconvenience. I have no trust in you. Can you please resolve this before I have to escalate it to the ombudsman?

@ThreeUKSupport It would be great if you could attempt to resolve this sooner, maybe organise putting a handset aside in a store close to my location for me to collect, expedite my delivery, some form of action to show you’re genuinely sorry for your shocking customer service

@ThreeUKSupport Not a great experience is putting it mildly. I’ve not been treated so appallingly in a customer care situation. I was told I was at fault for not calling up after I’d upgraded online when I’d had no indication something had gone wrong (which it hadn’t).

@ThreeUKSupport The upgrade already existed. It always did.L. So the first phone call I had absolutely was a farce. I was told I had to upgrade again to give the appearance either I had done something wrong or a technical issue was at fault when it was your lack of honesty & communication

@ThreeUKSupport After speaking again with your customer service I realise I was lied to yesterday. The upgrade never failed and I had a sham of upgrading again. Why couldn’t you but upfront and honest about supply constraints? Why is this acceptable behaviour?

@ThreeUKSupport @AppleSupport after visiting the store and speaking to another customer service agent I was told I was given “wrong information” on my call yday. Wrong information? I was lied to, told my upgrade didn’t exist and my time was wasted doing a fictitious upgrade. You could have been upfront

@chiefmackers @danlawson @ThreeUKSupport I wouldn’t take that as an answer so insisted they upgrade me again for a guaranteed delivery, it’s now Oct 5th, I’m not sure what’s going on as this is soo widespread an issue they must know and haven’t reached out

@ThreeUK won’t be renewing my contract with you because you have treated me really bad saying that I haven’t cancelled my contract yet I did and still charge me £600 and only offering £50

@ThreeUK Well am leaving three for many reasons 1. My bill every month Is different every month 2. They said my old contract was cancelled, turns out they didn’t cancel it and kept it running and I was charged £600 for the contract and they could only offer £50 back Leave ASAP

Hi @ThreeUKSupport my ipad contract ends next month. How can I cancel it after contract end?

Frustrating times with @ThreeUK as they won’t let me log into account so I can cancel. I am a couple of years out of contract too. What can I do????

@ThreeUK help! Can’t log into my account as user error everytime. Trying to cancel mifi. What do I have to do?????????

@ThreeUKSupport Unfortunately the experience I have with @ThreeUK ,that makes a difference, is when I take the time to contact you either in person or over the phone...that has been shockingly bad for me, almost every time. Using the network is a given, it's expected, people make the difference.

Thank you @SkyUK and @threeUK for the worst internet.

@ThreeUKSupport Purchased the 3rd phone from three for the family with the knowledge that the guys in the store knew what they were talking about. Bought it signed, after explaining that it was my wife's but I'm taking it on so we have to transfer the number , yes sir that's no problem. 1/2

@ThreeUKSupport just swapped over to you guys and sadly having a nightmare getting my number over to you, or even confirmation that I’ve submitted forms, etc. Need some urgent help to port a number before Sunday please.

@ThreeUK why is your signal so terrible on trains? It’s 2018 for ***** sake! #thepovertynetwork

@ThreeUKSupport is there an issue in Manchester M2? Everything is way slow.

@ThreeUKSupport Two months piss poor service with no warning whilst paying full whack. Outrageous. ✊?

@shemakeswar @ThreeUK That really sucks! It's so hard to try to prove or provide evidence to your phone network too.

@HenaMH @ThreeUK Don't get me wrong, I'm a big advocate of yours. But tell me, what LTE category does your network broadcast and where (say by transmitter). Never been able to find this out from you.

@ThreeUKSupport hi just arrived on holiday and can barely load a website the internet is so slow, was hopping to use Netflix and that doesn’t work at all. I have 5 bars 3G and tried a phone reboot. Postcode EX34 7AH. Could you check this out please. Thanks.

Fantastic customer service from @ThreeUK. This is the reason I’ve been with them for years, my contract is due up in a couple of months and I’ll be renewing my contract with them.

@ThreeUKSupport It can be hit and miss sometimes but usually never without internet connection. Still no connection at the min either

@ThreeUK when is three going to support Apple Watch if you guys have no intentions of making the useful features available on three then I need to switch networks.

@ThreeUKSupport Restarted my phone but still got the same issue, no network.

@JanetGr23679911 @Louiseypopssss @O2 @EE @VodafoneUK @ThreeUK Yes, this particular company only seems to be a "trusted partner" to @O2. No cases on @VodafoneUK. @ThreeUK had some cases a couple of years ago, but none recently. Loads of cases on @giffgaff which uses @O2 network.

@JanetGr23679911 @Payforit_Sucks @O2 @EE @VodafoneUK @ThreeUK I had such a fight with o2 and the extremely rude American lady that answers the phone for this jammitup shite! Fingers crossed it’s fixed now

@ThreeUKSupport Usually never a problem but this month I had to use my phone as a hotspot while at work. Kind of annoying that you sold me a data addon under the pretence that it could fill the gap before my next bundle kicked in, when in reality you offer no such bolt on.