3 (Three) Outage in Wilmslow, Cheshire East, England

@ThreeUKSupport last words i heard from your network was 8hrs ago! Disgrace and shambles of a network

@ThreeUK technical support has to be the most useless have experienced in a while!

@ThreeUKSupport I was offered a deal, yes, however it was more expensive than the deal you offer to new customers. I did take it out of convenience, but it may be worth considering customer experience in future when promoting deals through a third party.

@ThreeUKSupport I want to stay with you, but I don’t know why you can’t offer me a deal that you’re promoting through USwitch 😞 You say when I call that I’m a valued existing customer, but it doesn’t make me feel like one

Been trying to pay my @ThreeUK phone bill since 10am to get my services back up n running and they’ve had tech problems all day! 🙄😑😤

@MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

@JamesFrith re @ThreeUK ad using Henry VIII ASA advised me that due to ad and nature of complaint they contacted @ThreeUK immediately who took the ad down.

@SuzanneEvans1 @VodafoneUK @ThreeUK @VodafoneUK are the worst company I have ever dealt with, it will do whatever it can to make money and will likely use this as a convenient reason. I recommend you switch ASAP

@ThreeUKSupport When was the last time someone did field testing of the signal on Oxford Road in Manchester, through to Hulme. It’s horrific. Half of the commute is spent in darkness, working offline 🚌

@ThreeUKSupport when you upgrade your sim only package, not told you go from 30 day end to 12 month contract! Absolutely fuming, poor customer service, skipping important contractual information!

@ThreeUKSupport Customer support is like talking to a bloody wall.

@ThreeUKSupport your customer service is shocking.

@CostaCoffee sort out your tills or teach your staff to process properly @ThreeUK Wuntu offers! Poor service and overcharge eh

@VodafoneUK you think it’s ok to ring me to try and steal my from @ThreeUK this will never happen kindly remove me from you spamming process thank you 😜

@ThreeUK absolutely no help whatsoever from your live chat team just now. Not been able to use any data for 2 days. Was basically called a liar. Nice customer service there.

@Kate_E_7 @O2 - @ThreeUK are very good. But depending how far into the sticks you live. Maybe not. Never had a problem in towns and cities though.

@ThreeUKSupport I am having issues with the network. I am regularly getting call system failure. I am having to constantly turn my phone off and on to be able to make a call. Can you advise please

@ThreeUK I need help from #CustomerService from last 2h #ThreeUk server not working #help

@BBCWatchdog Please help me with @ThreeUKSupport and @ThreeUK Customer Care is terrible. Insurance claims are shambolic.

@ThreeUK @ThreeUKSupport Shambolic service when trying to claim. Waste of money. TERRIBLE SERVICE!!!!!!!

@ThreeUKSupport Please help. Trying to complete a claim. Totally useless Customer Care. Disconnected 4 times. Losing the will to live.

@ThreeUK Trying to put a claim in for damaged handset. Customer Care atrocious, been disconnected 4 times, please help!!!!!!

@threeuksupport network is painfully slow today. Manchester M2

Ordered an additional plan from @ThreeUK, late last night. Got home today & the SIM card had arrived 👌🏼 Nothing to pay up front, website was quick & easy plus a £2 a month discount for already being a customer. Great service 👍🏼

@ThreeUK @ThreeUKSupport No problem :-)

Is anyone having any issues with their #iPhone’s as my 8 Plus keeps rebooting itself as well as crashing & it’s been doing this for a while @AppleSupport @ThreeUK @ThreeUKSupport @apple

@ThreeUK just to add my support to those calling for a return of the @CostaCoffee offer, it was the best thing about #Wuntu by a long way!

@ThreeUK here we go again!!!! what a tin pot outfit. Can’t get signal anywhere, can’t accept calls, go in shop and told “it’s rubbish isn’t it” and “come off your 4g” the 4g I’m ******* paying for. Diabolical setup! Never again with these absolute charlatans.

@ThreeUK ok so having exhausted myself complaining about piss poor signal for internet usage, it turns out I cannot even accept a ******* call now. The sooner my contract is done with this tin pot outfit the better. ******* atrocious.

@ThreeUKSupport M3 1he and anywhere around the M41, 1az area is really bad sometimes can’t even load google

Hi @ThreeUK @ThreeUKSupport just a query regarding speed and network. Recently I am not getting High speed on 4g anymore when near Manchester City centre, as soon as I go into the city itself it Jams up and lucky to load anything. This never used to happen but for past 12 months

@ThreeUKSupport I am having network issues... Need some support please... Don't have any problems at home, just this area which is my work location.

@ThreeUK how do I cancel my ending contract please?

@ThreeUKSupport As does your customer service

Utter waste of time pre ordering my phone with @ThreeUKSupport @ThreeUK when you go into store, be shown your new phone (with your name stuck on it) but be told you cannot take it away!! Useless staff and rubbish service plus a 20mins waste of my time!

@ThreeUKSupport WOW you really have no shame when it comes to customer service do you. I’ve called 333 and I’m being spoken to like I’m an inconvenience. I have no trust in you. Can you please resolve this before I have to escalate it to the ombudsman?

@ThreeUKSupport It would be great if you could attempt to resolve this sooner, maybe organise putting a handset aside in a store close to my location for me to collect, expedite my delivery, some form of action to show you’re genuinely sorry for your shocking customer service

@ThreeUKSupport Not a great experience is putting it mildly. I’ve not been treated so appallingly in a customer care situation. I was told I was at fault for not calling up after I’d upgraded online when I’d had no indication something had gone wrong (which it hadn’t).

@ThreeUKSupport The upgrade already existed. It always did.L. So the first phone call I had absolutely was a farce. I was told I had to upgrade again to give the appearance either I had done something wrong or a technical issue was at fault when it was your lack of honesty & communication

@ThreeUKSupport After speaking again with your customer service I realise I was lied to yesterday. The upgrade never failed and I had a sham of upgrading again. Why couldn’t you but upfront and honest about supply constraints? Why is this acceptable behaviour?

@ThreeUKSupport @AppleSupport after visiting the store and speaking to another customer service agent I was told I was given “wrong information” on my call yday. Wrong information? I was lied to, told my upgrade didn’t exist and my time was wasted doing a fictitious upgrade. You could have been upfront

@chiefmackers @danlawson @ThreeUKSupport I wouldn’t take that as an answer so insisted they upgrade me again for a guaranteed delivery, it’s now Oct 5th, I’m not sure what’s going on as this is soo widespread an issue they must know and haven’t reached out

@ThreeUK won’t be renewing my contract with you because you have treated me really bad saying that I haven’t cancelled my contract yet I did and still charge me £600 and only offering £50

@ThreeUK Well am leaving three for many reasons 1. My bill every month Is different every month 2. They said my old contract was cancelled, turns out they didn’t cancel it and kept it running and I was charged £600 for the contract and they could only offer £50 back Leave ASAP

Hi @ThreeUKSupport my ipad contract ends next month. How can I cancel it after contract end?

Frustrating times with @ThreeUK as they won’t let me log into account so I can cancel. I am a couple of years out of contract too. What can I do????

@ThreeUK help! Can’t log into my account as user error everytime. Trying to cancel mifi. What do I have to do?????????

@ThreeUKSupport Unfortunately the experience I have with @ThreeUK ,that makes a difference, is when I take the time to contact you either in person or over the phone...that has been shockingly bad for me, almost every time. Using the network is a given, it's expected, people make the difference.

Thank you @SkyUK and @threeUK for the worst internet.

@ThreeUKSupport Purchased the 3rd phone from three for the family with the knowledge that the guys in the store knew what they were talking about. Bought it signed, after explaining that it was my wife's but I'm taking it on so we have to transfer the number , yes sir that's no problem. 1/2

.@ThreeUK is working on 5G when it can't even have good service/data in rural areas 🙄🙄

.@ThreeUK is working on on 5G when it can't even have good service/data in rural areas 🙄🙄

So @Threeuksupport two days later and nobody got back to me re my PIN number. Not exactly service to write home about. Or paying for.

@ThreeUKSupport @tazzy_mufc Actually my wife still has a tree phone (something she regrets) and she had a rubbish signal, too. Which is normal for three in this area and the reason I changed to @giffgaff

@ThreeUKSupport Was still bad this morning in the B37 7YB area, it's become a regular occurrence. Little to no signal

@ThreeUKSupport I'm noticing no signal or zero bars signal

@ThreeUKSupport and I thought @VodafoneUK was bad, but your service is even worse. I now have WiFi at 0.12mbps!!!! Joke

@ThreeUK most appalling service I've ever experienced. Put on a 12 month contract without being told, waited a week for my PAC code, got my account credited yet after 4 phone calls and 3 weeks of waiting, I've been told call back tomorrow after waiting 35 minutes - disgusting!!!

@H2JKM @ThreeUKSupport Same here. Requested 3 times over the last week. Technical problems cited & told it would be 48hrs each time.

@ThreeUKSupport Yep have now been told there’s a fault and will be sorted in 7 days! In the meantime no signal at work where I need it 🙁