3 (Three) Outage in Wilmslow, Cheshire East, England

@ThreeUKSupport joined your 4G Home Broadband service in M407LS last week. Poor speeds wherever I place my router (less than 3mbps) despite 5 bars of signal, which is considerably less than expected.

@Andyscott01 @JonJlydiatt @ThreeUK @O2 @EE @VodafoneUK Couldn’t care less if it happens with every network. With what’s going on it shouldn’t happen

@ThreeUKSupport Hi mark, all sorted now, I went on live chat, the problem was a cap on 600 minutes from many years ago, it had never been removed, I have unlimited but the 600 cap came into force. Been removed and received excellent customer service. 🙌🏼🙏 stay safe 💙

@ThreeUKSupport No I’m with @virginmedia but they can’t help. And pay as you go isn’t going to work I’m afraid, we want a monthly payment.

@ThreeUKSupport @ThreeUK I can’t make calls, a message says I have chosen to block calls when I’ve reached my standard monthly allowance limit. I HAVE NO CHARGES AND UNLIMITED CALLS. I need my phone to call my family. I’m stranded without my phone PLEASE HELP!!! @MENnewsdesk

@ThreeUKSupport Been having problems with my reception, both data and voice. 3G occasionally works but 4G is really poor. I live in Lancaster but it’s also been bad in Manchester today.

@ThreeUK But 4G in Manchester CC is honestly awful at times. Not reliable at all and seems to be getting worse.

@chrishapgooduk @ThreeUK I’m having exactly the same issue 🤯

@ThreeUKSupport your signal is terrible. I never have full bars and wished I had stayed with Vodaphone. It’s never been good since I moved over. Centra Manchester is dead, not good enough Three.

Been on a live chat @ThreeUK for over an hour now and it's literally a joke of a customer service. Livid doesn't ever cover it.

may be an airplane doesn't need to be on airplane mode as much as @ThreeUK network does. @ThreeUKSupport

@ThreeUKSupport Thanks for this would have been good to be notified if work is happening that is going to affect my service to this degree where I have extremely limited connectivity

@SimonDunmore @ThreeUK Been slow for a while, just switch airplane mode on and off if you're on your phone. Should reset the connection (although you shouldn't have to be doing this, it's not what we pay for)

@ThreeUKSupport Yes, many times! Even have booster now . It's boosting the 3G, not the 4G I want. How a billion £ company like you can't fix their network is beyond me

@ThreeUKSupport It’s shocking customer service. I’m only with you because you’re cheaper. I guess you get what you pay for Looking forward to wasting another 30 minutes for some lies 👍🏼

Think it’s time to go to @ThreeUK well over a decade with @O2 / @o2businessuk and they not really fussed about loyalty, customer service. The line used ‘it is what it is’ when I spoke to them about my contract options. 😂😂

@ThreeUKSupport And still have awful speeds. I got unlimited plan so I can use it for streaming , cause of the promises of reeeeally fast speeds. I can't stream even if my life depended on it... Stop with the lying Please! We all are tired Three telling us there is no problems.

@ThreeUKSupport My friend and I have noticed it for a couple of weeks I think. Maybe longer we were joking about how bad its gone then did the speed test in comparison to a friend's speed. I have no idea if it's only on 3g my phone says 4g

@ThreeUK your signal has got atrocious over the last couple of months round Manchester. Seems to be constantly dropping 😒

@ThreeUKSupport That's SK3 but also SK1 has been pretty pretty poor recently. I have a Samsung my friend an iPhone both have same speeds

@CraigRyan1986 @Three_Is_Broken @Apple @ThreeUK I’ve got the same issue, signal and service is atrocious

@ThreeUKSupport Laura, thanks for writing back! Contacted tech support, waiting for the 72 hours to go past, so someone to call back and explain why signal is such peace of ....!

The 4G and signal bar means literally noting anymore. Cue @ThreeUKSupport apologising & asking me where I am, but this is happening everywhere. It’s not my phone either, I recently upgraded & have the same problem. 4G Icon and 3 bars of signal & I’m getting rubbish connection.

When you been trying to upload photos/videos to Facebook for 5 hours but it’s not working as your signal from @ThreeUK is so shit in Manchester City Centre

@gixer11man @Three_Is_Broken @netflix @ThreeUK Not with @ThreeUK ! Been complaining forever. Barely have signal at my home. But I am always told the mast is heavily congested. And that's it... Nothing more to be done. Basically only help is if you buy £1000 device from them....

@ThreeUKSupport I’ve tried to get in touch again and always get told your system is down! I rang up and was told to email, I emailed and was told the address was no longer valid and to live chat, I try to live chat and get told the system is down - ITS BEYOND A JOKE NOW

@Mikeb20012 @ThreeUK I have a problem too. My mast has had a 4G fault for 7days, I'm running on snail 3G and calls and texts are affected too.

@ThreeUK hi is there a reason your 4G signal is poor in Manchester City centre. I have to know permanently use 3G to even use WhatsApp

@ThreeUKSupport live chat not working

@ThreeUKSupport I have been trying to contact you via live chat for 3 days and it’s still not working

I may as well be on a dial up connection on the @ThreeUK network #slowness #useless

@MarkLondon_ @ThreeUK I can cosign this. 3 is really really slow. moved to EE, don't regret it

@ThreeUKSupport @ThreeUK no service in Manchester. I’ve turned phone off and back on again. This is happening far to often 😔

So angry with @ThreeUK right now!! Signal/data issues at Home AND work for the last 3 weeks and still no fix in sight. You can’t even handle complaints properly either. Utterly useless! Terrible customer service!!!!!!!!

Can you please fix your internet!! @ThreeUK

Worst thing about @ThreeUK being down is I've had to resort to listening to the radio in my car.... How many adverts!!! 🙈🤦🙈

@ThreeUKSupport Still intermittent here in Manchester for data - sometimes none at all, and full signal / 4G showing...

The worst @ThreeUK !👎🏻

@ThreeUKSupport yo my phone has been on no service all day, do something about it

@ThreeUKSupport y’all have had allll night to fix this problem kmt

My contract with @ThreeUK is up for renewal soon but going off the recent outage I’m weighing up alternatives with other providers #Three

@leeleebobs @ThreeUK It’s all over the news. Network went down at midnight and seems to have effected them so badly they haven’t been able to release a statement yet

Seems as though @ThreeUK and @ThreeUKSupport are staying pretty quiet about the huge outage today …

@ThreeUKSupport well waking up at four a.m. feeling anxious is probably nothing compared with the @ThreeUK network engineers right now.

@RichardRout @ThreeUKSupport @bbc5live @ThreeUK Probably they use their own network

Sigh. Internet connectivity with @ThreeUK has been spotty since earlier this year; "essential work for 5G" was often quoted. And now the network is completely down for the past 9 hrs with not a single announcement/update 🙄

@ernmander @ThreeUKSupport In Manchester we’ve dropped to 0G! Three has problems this morning.

@ThreeUK No service all night. Not good enough.

@ThreeUKSupport No service all night. Not good enough.

@ThreeUK No service at all from last 2 hours. Using from many years but i think its time to jump any other network. Its just being useless now.

@DoubleK29 @ThreeUK Absolutely! I'd understand more so if the service was consistent... I used to rate @ThreeUK so highly, I wouldn't think twice about switching to a different provider now apparently @VodafoneGroup is a good one to go with.

@darrenmarks81 @ThreeUK Wi-fi calling will solve your issue.

@ThreeUK for nearly a week now on and off we havnt been apple to make or revive calls we have multiple contracts with you and all are doing the same this needs sorting as I’m paying for a service I can not use which means I can’t keep in touch daughter during this time not happy

@ThreeUK shame on you 3! I have been a customer for 15 years and today you sent me an email saying your increasing my monthly change by nearly 3%!! There’s people suffering, people sort on money and struggling but you guys chuck in an increase. Shame on you!!

@CSG1973 Tried calling @ThreeUK today .. a phone company but no call/speaking service available for any service to actually talk about things.. oh the irony.! All they offered was online chat and then they weren’t empowered to do anything.Time to cancel my contract I think

@Desirodave @ThreeUK Cheers Dave ive already checked this coverage checker but its always the same and its really annoying specially i just signed 2 years contract with 3 hope they help or i will choose other network😊

@imkyleminers @susie351975 @VodafoneUK @EE @O2 @ThreeUK You dont say. That doesn't mean the company is obligated to put up the price. They choose too as a revenue increasing decision. They never used to do this yrs ago.

@ThreeUK I would never recommend three to anybody, I have been diagnosed with Covid 19 and even after being told i wouldn't be cut off, due to no work I have been

@ThreeUKSupport Upgraded my phone. Sim not working. Two days, over 6 hours on phone. 2 promises it would sorted. Still waiting. Disgrace.

@ThreeUKSupport how can you up my bill by 2.7% when I haven’t even been able to use my phone properly for the last year!!! What a joke of a company!! Signal shit. 4G shit. Three is shit!!! #three #ThreeUK #3