3 (Three) Outage in Much Hadham, Hertfordshire, England

not had signal in my house on my phone since March @ThreeUK please sort your customer service out

@ThreeUK what is going on with ur data lately mine is being really slow and normally it’s very fast

I took out a mobile data plan with @ThreeUK on the promise that it was a one month rolling contract I could cancel any time. I spent 4 hours today trying to cancel the contract, even covid is no excuse for such appalling customer service.

@ThreeUK Yes and it was a very bad, nearly 2 hour chat that didn’t result in much! DM me so I can explain fully!

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUK If it’s not Three it not real. How truthful Had no service since Wednesday because you gave my number to another provider. You said it’ll take 48hours to investigate. Day 4 still No Service Definitely Not Real.

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ThreeUKSupport Someone called me after I lodged a complaint, I was explaining what happened and they cut me off and haven’t rung me back. What a joke

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport I really hope you at @ThreeUK can look into a whole raft of changes when it comes to outages and service status pages. The status for my postcode has remained in a degraded state for months. If you are to become a player in the home broadband sphere, you need to do a lot better!

@ThreeUKSupport what is the issue in Stevenage Area today no data. The service is getting worse constantly have to use 3G as no data on 4G

@Three_Is_Broken @ThreeUKSupport I can relate to this tweet. They did work in my work area and since then it has been next to nothing. Although always 2 bars of 4G, the strength is poor at -117dbm.

@ThreeUKSupport I hope so because this is poor.

@ThreeUKSupport @ThreeUK WHAT THE HELL IS GOING ON WITH YOUR NETWORK!!!! HOW CAN YOU OFFER CUSTOMERS “UNLIMITED” DATA WHEN YOU CANNOT BLOODY USE IT! PATHETIC! I WANT TO LEAVE!!!!

@ThreeUKSupport Don't know of anyone else having issues but this a black spot of service for sure. I am having issues elsewhere but they are known signal issues (Cambridge station, Shelford Station, etc) in good coverage areas I do get good speeds. 😭

@ThreeUKSupport CM23 and its a Huawei Mate 10 Pro and a few other devices. Even when I've got close to full 4G the speed are pretty bad and don't get me started on the connection between here and Cambridge when I'm on the train. Happy to send more info if needed.

@CaseyDoran @TalkTalk @thinkbroadband Still down due to broken fiber apparently. My phone data is crap in the flat here as well (thanks @ThreeUKSupport) so I can't even watch Netflix or YouTube and I've had to for a run. 😭

Awful customer service from @ThreeUK @ThreeUKSupport - the call centre ‘manager’ just told me that I should probably leave and find a contract elsewhere and that it’s just ‘how the business runs’ after messing me about for the past 3 days. I just want the deal I was offered 😭

@ThreeUK is the worst network to be with. Cba with this

@ThreeUKSupport Are there any network issues in the Stourport area

Been with @O2 for 4 months. I’ve had 6 months Amazon prime video and now 6 months Disney+ for free. Was with @ThreeUK for 10+ years never got more than £5 free cards/pasty with wuntu. And my bills are over £5 cheaper with 3x the data 👌

@joekrishnan @ThreeUK I wouldnt mind @ThreeUK sorting me out...... with decent signal once in a while

@ThreeUKSupport @A138967 I just joined have the same problem... Everything is taken so long to load... Sw18 2QG

@ThreeUKSupport hi jenn, no haven’t been able to get connected at all since i landed last night, am currently using public wifi to tweet you. i’ve reset my network settings, taken sim out & put back in, nothing. i’m in romania, have been here before w same number w no issues. what else can i do?

@merlinmarra @virginmedia @ThreeUK Not affiliated with either company. Is your 3 sim showing no service or is your number still on 3?

@ThreeUKSupport hi i am abroad in a go roam location, roaming is on and yet i have no service, so can’t even access my 3 account or app. this is urgent i need to be able to use my phone!

@ThreeUKSupport hi i am abroad in a feel at home location, roaming is on and yet i have no service, so can’t even access my 3 account or app. this is urgent i need to be able to use my phone! unacceptable

@ThreeUKSupport Yes. Been in touch with your technical support numerous times., the latest being tonight. We've tried everything suggested to us by them. Makes not a blind bit of difference

@ThreeUKSupport Your customer support is atrocious