3 (Three) Outage Report in Mountain Ash, Rhondda Cynon Taf, Wales
Why is my 3 (Three) service not working?
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
Problems in the last 24 hours in Mountain Ash, Wales
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Mountain Ash, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at 3 (Three)
3 (Three) is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
- Internet (55%)
- Phone (19%)
- Total Blackout (15%)
- Wi-fi (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map Near Mountain Ash, Wales
The most recent 3 (Three) outage reports came from the following cities: Aberdare, Blackwood, Pentre, Tonypandy, and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdare
|
Internet | 13 days ago |
|
Blackwood
|
Phone | 16 days ago |
|
Pentre
|
Phone | 24 days ago |
|
Tonypandy
|
Phone | 1 month ago |
|
Pontypridd
|
Phone | 1 month ago |
|
Tonypandy
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Mountain Ash, Wales
Latest outage, problems and issue reports in Mountain Ash and nearby locations:
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Tyrone (@Tyronephill1) reported from New Tredegar, Wales@ThreeUK absolute joke of a customer service team, doing work in the area that ended a week ago to make my services better apparently, now I have no reception at all and £150 a month goes from our household to you cretins
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Rossko 👉👉 (@RosskoKeniston) reported from Porth, WalesThis may be something that only affects me but it's hugely unfortunate @ThreeUK are discontinuing their Three In Touch app. I don't have that great a signal in my house and being able to make calls and text over WiFi was a massive benefit. Arg.
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@ThreeUKSupport They said wait a week and try again, and it’s still horrendously slow.
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Alun Thomas (@alunT) reported from Caerphilly, Wales@ThreeUK network down after I ios update overnight #threedown
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@JohnDubyaUK @ThreeUK Yeah they’re all in such a rush to get 5G out, they just seem to have given up on trying to get 4G sorted out. At least show me I’ve got a crap signal, don’t pretend it’s all full speed and awesome.
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James Vincent 🏳️🌈🏴 (@thisisjmx) reported from Coity, Wales@NoServiceHereUK CF311RQ, Prince of Wales hospital. Very poor inside signal from @ThreeUKSupport and @VodafoneUK. Just thought I'd point it out. #NoServiceHereUK.
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Sarah Thomas 🏴 (@Mrs_Thomas82) reported from Maesycwmmer, Wales@ThreeUK My service has been fine. My husbands on the other hand has been non-existent since last night.
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@ThreeUKSupport Been through this, you won’t check as it’s a business account and the business team never follow up. 2 years ago Caerphilly had around 40mb down now it’s about 4mb down and no one there seems bothered.
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jrdn 🏴 (@jrdnphp) reported from Tondu, Wales@ThreeUKSupport CF32 9RJ iPhone X. I drove to Swansea earlier and it was just as bad there too :(
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Anastassia Cassar (@Kickassempress) reported from Treorchy, Wales@ThreeUKSupport Thanks for letting me know, when I rang three earlier they said no work was happening which made me panic thinking my phone was broken :(
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@ThreeUK Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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Anastassia Cassar (@Kickassempress) reported from Treorchy, Wales@ThreeUKSupport hi is work happening again today here as I've lost signal. CF42 6lb
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Anastassia Cassar (@Kickassempress) reported from Treorchy, Wales@ThreeUKSupport hi I have no signal at the moment and I was wondering if there was any maintenance going on here. Cf42 6lb
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@ThreeUKSupport Incredible customer service NOT!!!
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Anastassia Cassar (@Kickassempress) reported from Treorchy, Wales@ThreeUKSupport hi I still have issues today with my phone are they doing work again today. CF42 6lb :(
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Ross Maisey (@TweetterRoss) reported from Church Village, Wales@ThreeUKSupport Extremely annoyed with your service. Been a customer for many years and have two lines. Tried to upgrade and was told a price. I asked was there any upfront costs to be told no At the end of the call I was asked for £90. Livid and will be leaving
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@ThreeUKSupport This was in CF83 1XP and it’s been terribly slow for months now.
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Richie H (@richieh) reported from Caerphilly, Wales@ThreeUK @ThreeUKSupport Haven't had any service at all since yesterday and still nothing, with a business to run.....
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Rossko 👉👉 (@RosskoKeniston) reported from Porth, Wales@ThreeUKSupport I'm nearing the end of a two year contract! I don't live in a great signal area unfortunately, calls tend not to reach my phone at home unless I have the WiFi on. I'm definitely not complaining, there are huge benefits to Three, InTouch was literally a lifesaver a while back!
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🏴 Stuart 🏴 (@welsh_stu) reported from Caerphilly, Wales@ThreeUKSupport No improvement after a restart and I tried 3 different phones so I know it’s not my phone. The phone is on 3G most of the time anyway and it is around the same speed as 4G. The signal is absolutely terrible.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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jackson (@jackson21348376) reported@ThreeUKSupport what is happening to internet connection. I am facing serious issue on connectivity since one week. Talked to customer care, hub reset done. No improvement yet.
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Known-T (@teewallacex) reported@ThreeUKSupport I’ve spoke to 10 different advisors they either don’t understand as they don’t talk the language or they all tell me different things. Yous juet make **** up at this point. Stealing from pensioners is bad enough (my first complaint) but now you’re just helping yourself to money
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Hope-Marie Bonnen (@HopeMarieBonnen) reported@ThreeUKSupport @JamesDavies91 We were getting it too. They're not working!
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Lewis P 🤐 (@Lewee123) reported@ThreeUK I’m getting 5G in a few more places, but the 4G is now awful. What has happened? Make it unhappen. 4G was fine before.
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Oyemaja (@OlamideOyemaja) reported@musingsbyzaram @ThreeUK Are they like a mobile data service? ..like we have all these spectranet here
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EyeballKidd 4 (@Eyeballkidd4) reported@ThreeUKSupport Good morning. Can you please forward contact details of someone more senior and capable than the people here? I have been trying to cancel a contract for months, yet keep getting billed. We keep going round in circles getting nowhere.
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Clive Burt (@Clive_Burt) reported@ThreeUKSupport Usual poor support from your helpdesk, I want to return / replace my new Samsung phone, and I get the same rude Customer Support officer.
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Sana (@LadySs) reported@ThreeUK Lewis at the store Clumber street Notts excellent customer service & knowledge of products & services you offer. Thank you Lewis
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monster@thedisco (@a_SmittenKitten) reported@ThreeUKSupport still no response from anyone. This is unacceptable. I'm filing a formal complaint. And if you refuse to respond to that too, I'll contact the telecommunications ombudsman FOR THE 2ND TIME and potentially trading standards to report @ThreeUK. Unacceptable.
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Cptn Keven Darling (@CaptainDarlingK) reported@EE @ThreeUK only put theirs up by 4.5% not the 14.4% that you have….. It’s not the fact they’ve gone up mid contract, it’s the fact you don’t appear to care about customers and giving automated responses doesn’t help your case.