3 (Three) Outage in Glenrothes, Fife, Scotland

@ThreeUKSupport That was from Thursday! 50 hours ago - rather a slow response!

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUKSupport can you help. I have no network connection. A fault for last 3 weeks. Live chat hopeless. Need to know how long network will be down or whether to move supplier

@ThreeUKSupport I have been trying to get a response for 2 and1/2 hours to network problem. Told its a network problem but has lasted 3 weeks and can't get answer as to how long it will be. Can't phone or text.

@ThreeUKSupport @TheTweetinSheep Spent 2 and half hours on live chat and still got neither satisfaction or able to log a complaint.

@Three_Is_Broken @ThreeUK Usually not too bad around Edinburgh but today when I got over the hill and the phone swapped to an Edinburgh mast it just stopped routing to the internet.

Wanna @ThreeUK contract go online you get better deals with 3rd party sites then you do being a loyal customer of 6 years

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport Update: you tried to charge me again and blocked my account! Congrats on having the WORST customer service I’ve ever dealt with

@CorinneDinDin @ThreeUK Not really ideal, pay g for one service but the having to use a lesser connection to get by

@ThreeUK There is a quite successful #phishing/#smsing campaign running at threeuk-support[.]com/login/ please take it down as quickly as possible and block the link on your network

@ThreeUKSupport wow, despite the fact that for the vast majority, your network isn't fit for purpose, to the point of bordering on the fraudulent, you're actually imposing price increases on your long suffering customer base. You must have ***** of steel

@ThreeUKSupport I have eventually spoken with customer relations and resolved, thank you.

@ThreeUKSupport No it’s still awful never had any trouble with 3 before been with you for 14 years

@ThreeUKSupport Because the network is so poor

@ThreeUKSupport No disrespect but the support has been dire and I’m not sure I can be bothered to be told to take SIM card out and turn handset off etc. Today’s speed is 0.49mbps and this after you’ve supposedly had engineers work and finish yesterday

@ThreeUKSupport seem to have no signal in G33 4EY AREA. Being happing a lot lately

@ThreeUK I'm on three, have been for 11 years, it's crap, terrible signal and rarely even 3g