3 (Three) Outage in Glenrothes, Fife, Scotland

@ThreeUKSupport That was from Thursday! 50 hours ago - rather a slow response!

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUKSupport can you help. I have no network connection. A fault for last 3 weeks. Live chat hopeless. Need to know how long network will be down or whether to move supplier

@ThreeUKSupport I have been trying to get a response for 2 and1/2 hours to network problem. Told its a network problem but has lasted 3 weeks and can't get answer as to how long it will be. Can't phone or text.

@ThreeUKSupport @TheTweetinSheep Spent 2 and half hours on live chat and still got neither satisfaction or able to log a complaint.

@Three_Is_Broken @ThreeUK Usually not too bad around Edinburgh but today when I got over the hill and the phone swapped to an Edinburgh mast it just stopped routing to the internet.

Wanna @ThreeUK contract go online you get better deals with 3rd party sites then you do being a loyal customer of 6 years

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport Of course I’ve seen your website and all the other ways. I’m not from 1987. 🙄 I tried live chat, never goes anywhere. I’m not going to write a letter from overseas and wait for correspondence. Unreal. Not your fault Suzi, thanks for trying.

@ThreeUKSupport Of course I’ve seen yours website and all the other ways. I’m not from 1987. 🙄 I tried live chat, never goes anywhere. I’m not going to write a letter from overseas and wait for correspondence. Unreal.

@stereonicky @ThreeUK They have the worst signal in the UK you're better off with @tescomobile , every little helps!

@ThreeUK WiFi calling not working again! Driving me nuts. Three used to be utterly reliable but not so much now.

@damienstjohn @ThreeUK They may have given you the data allowance but the real trick is getting enough signal to use it!!

@nailedonjoinery @SamsungUK @ThreeUK I'm having the same issue. I keep being told that the proof I've provided isn't right. And the kicker is that their phone line is only open 9 till 5, when I'm working.

@ThreeUKSupport Then I asked her to set it on the last day of the month. She said she couldn’t because not all months are equal length. Again, BS excuse because others can do it just fine. Her solution was to set it on the 2nd for some illogical reason. Hence my question.

@berfnb_ @ThreeUK @O2 ffs is it that bad yh

@berfnb_ @ThreeUK @O2 ah shit, I was actually thinking of them as well😂

@zeddyzaid @ThreeUK Should join @O2, might be similarly priced but at least u will get the service u need.