3 (Three) Outage in Glenrothes, Fife, Scotland

Wanna @ThreeUK contract go online you get better deals with 3rd party sites then you do being a loyal customer of 6 years

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport Only after an hour when i escalated as complaint did it get sorted. call operators should have been able to fix without escalation. Even so I’ve had to cancel DD, pay by card and set up a new DD all for something that’s not my fault. Still considering cancelling with @ThreeUK

I actually have to leave @ThreeUK the signal for this network is beyond pants

@ThreeUKSupport Yes, I did. Knowing it would make no difference. It made no difference. It's slow. 72kbps downstream. Peak is 78kbps. That's the fastest rate from three phones on different Three accounts. It's been like this for 3 days. Abysmal. @ofgem

@ThreeUKSupport HELL no, I’ve spoken to three different people on there and it was the so called ‘manager’ that told me that. So I’ll just open a bad Ofcom complaint and go shout at the guys in store instead. 👍🏼

@ThreeUKSupport I’m being billed the wrong amount and credit I was promised has never been applied to my account after two months. I have the chat log IDs if it helps

@ThreeUKSupport Hi Kirsty B The problem with the staff I spoke to was they just kept telling what a good plan it was i had chosen, I found it difficult to get my point across as he just kept speaking over me he said there was a problem for my 2nd account in my wifes name and could not rectify

@Three_Is_Broken @ThreeUKSupport I get that you're frustrated, but for me, they're not too bad normally.

@ThreeUKSupport Ummmm ... no. More consistent but not stronger. And this isn't a problem switching between the two or low signal strength, it's capacity.

@ThreeUKSupport I had zero signal the whole time I was there. No 3G or 4G (device is Google Pixel 2). Almost no signal at Crowthorne station too. It was a large patch without Three. I had a little bit of signal at Heath Lake nearby. Scanning for networks showed 3, but just couldn't connect.

Complaining to @ThreeUK got my contract slashed by 20% permanently for the remainder of my contract which is nice I guess. Still switching when its up though cause a discount don't improve the poor service in Central London due to 'congestion'