3 (Three) Outage in Epping, Essex, England

It's mad how I have to call @ThreeUK every month to sort issues with my contract can't wait to change networks in march

@efjaebe @ThreeUK EE customers have issues too. All networks have problems in dense areas where a lot of users are demanding higher levels of data than ever before.

@Jason_JRF @tomhfh @ThreeUK Ah yes, the network with the worst satisfaction of the main players

I thought network coverage in London would be first class but really struggling inside most buildings. Is there an issue @ThreeUKSupport

@ThreeUK useless network, i am bloody trapped . I took a contract and literally paying for nothing. They got not network inside any property, and customer service is a joke. Ffs

@ThreeUK your network has been such a piece of fkn shit this past month +... be better

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@7fivefive @ThreeUKSupport Not quote that bad…

@ThreeUK shocking signal today

If @ThreeUK @ThreeUKSupport don’t sort this issue out today, wallahi I’ll pay what’s left on contract and leave. Kmt.

I’m calling my mum and three network is saying call failed even though she’s in this very house @ThreeUK fix this because it’s so annoying happens everyday

Not sure whether it's just @ThreeUK or whether it's the whole UK mobile network, but when I'm on a train into London and my signal keeps dropping out it feels a bit... pathetic.

@Relish @ThreeUKSupport @ThreeUK Predicting advice of: Call customer service Reset your modem Take out the sim and clean it in your modem #overit #excuses #3mobile

@ThreeUKSupport hi there. Wanted to check My3 account but forgot password, try to reset but it says my mobile number not found. I’m definitely on your network. Help!

@ThreeUKSupport Your connection is shit, your customer service is shit and your pricing is shit. If there’s any way to transfer my contract to EE tell me, I beg. Constantly having to put my phone on airplane mode and back to get internet is tiring.

@ThreeUKSupport It’s turned on, the sim in inside but the WiFi is incredibly slow. WhatsApp/Netflix/YouTube/basic google.. nothing works

@ThreeUKSupport And I mean it’s been like this pretty much all of 2019. When I asked about it, I was told just to use 3G (and that I didn’t pay for 4G, that was an added bonus so I should use 3G for the better service - not really the best customer service interaction)

@ThreeUK @ThreeUKSupport I don’t have service in E17 and it’s been like this for an hour.

@ThreeUK i am disgusted by the way i have been treated by the customer services of three i have been your customer for 9 years i will cancel my account

@ThreeUKSupport The signal for 3G-only isn’t that great either. I can make calls just fine, but data is a real problem. At home I wouldn’t be able to use my phone at all without WiFi calling enabled.

@ThreeUKSupport This was already done when I logged a formal complaint with your complaints team yesterday. Awaiting a “priority” call back from the technical team hopefully later on today

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@ThreeUKSupport Yes, infact I over-emphasised it multiple times. Not sure it helps for your customer services team to be overseas, with access to millions of users data, sometimes in jurisdictions with a lack of regulatory justice or privacy laws.

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUKSupport Don’t mean to bang on here but now I don’t even get signal in dalston. Would really prefer that you took care of existing customers and fixed existing issues before moving onto new projects. No point in me having data in my plan that I can’t use

@SophieEB @giffgaff @ThreeUK Giffgaff is great and when u go abroad I just buy a local sim and you still use your UK number on wats app. So much cheaper!Obviously only works if your phone is not locked to a particular network tho! X

@ThreeUKSupport Live chat wont help. Was speaking to them yesterday. Just going round in circles. Its my partner's phone, cant you just call her and try and sort this out

@Budd5nT @ThreeUKSupport I agree! We’re paying for a service that doesn’t work and it can’t be correct the service works fine.

@OliverNorgrove Not sure about the phone but I would not recommend @ThreeUK network. 😉

@ThreeUKSupport EN1 4RQ. Also attempted to use at NG18 and N17 areas. It clearly isn’t a connection issue as all other apps and services work fine, and that’s 3+ locations I’ve tried it in.

@ThreeUK Your prices are good but the internet is actually shit 🤫

@ThreeUKSupport I spoke to your online chat support this morning, turns out I still have 8GB of data, for some reason it just stopped working yesterday. Not ideal.

@ThreeUK @EveningStandard @DailyMailUK Three, this is ridiculous! Your customer service is unable to provide any help for more than 24 hours because all your systems are apparently down! This is only couple of weeks after the major outage!!!

@ThreeUK , you are now ***************. Still upgrading your system (24 hours now) and no help available on chat.

Hi @ThreeUK @ThreeUKSupport can you advise why @Bitly seems to be blocked on your network - it is very annoying

Really curious to know when @ThreeUKSupport @threeuk will finally provide a good service in king cross before all the customer leave this sh*t services!

It’s a good job @ThreeUKSupport’s coverage in East London is so bad recently. It’s stopped me watching that Dominic Raab clip on Breakfast this morning. If I’d watched anymore I would have probably launched my phone down this train carriage!

@ThreeUK it's really ridiculous that you are upgrading your systems in the middle of the week and middle of the day, and your customer service people can't access accounts. 👎😡💩

@dsquareddigest @ThreeUKSupport I find this frequently with Three. Often, switching flight mode on/off cures it. Other times, it’s just the network being thoroughly broken.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport It really is disappointing. Your service has been getting slowly slower and slower over the last 6 months.

@ThreeUKSupport Not sure. Is there any update as im@having major problems

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@ThreeUKSupport Ridiculous when you think I’ve been a customer for over 9 years, have recommended @ThreeUK to so many people, got all my family using you and have a second contract with you. Customer service has really gone downhill since I first joined 👎

@ThreeUKSupport Appreciate your help but it’s not really good enough tbh- think it’s time to cancel after the shocking customer service I’ve had recently. Lied to by a store, hours wasted on the phone & now I can’t even get my money back (for YOUR mistake) without wasting more time on the phone.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport This has been going on since last year. I’m paying big bucks for no service.

@ThreeUK Switch to Three. After your contract is up they sting you with a 27% increase if you don't sign for another fixed term. I didn't sign because signal at home is so bad, reported it times and still most calls at home go straight to voicemail. Now looking for a good roaming deal.

@mamaanne @braithwaite2014 @ThreeUK I had the same thought get a PAYG sim, but hold on they cant go shopping, cant speak the lingo and have been moved away from people who were able to help #bringdavidandsallyhome #Covid_19 @stephenabel20

@PedroClarke1 @PacdWeu @ThreeUK Is it possible to use 4g infrastructure to build 5g network 🤔🤔

@ThreeUK Been with three for a few years now and I must say they have the worst customer service!

@PedroClarke1 @ThreeUK When I get above 0.2 of bandwidth on 2 different contracts in different places in London I might believe you! I still can’t get enough data to actually run a speed test! Pleased it’s working for you but doesn’t help the rest of us that after months still get sweet f.a!

@bcartwright86 @ThreeUK It's so slow though...

@bcartwright86 @ThreeUKSupport I have 4g, it's just that it says H+ 99% of the time. When it's on H+, it's really slow. 4g isn't all that great either. I'm a firm believer that companies give the same slow shitty connection a different name so they can charge people more money. Thanks for the help Ben

They are never admitting they are at fault are you @ThreeUK HOLD THE FRONT PAGE 😮😮😮😮😮😮😮

@ThreeUKSupport notice of maintenance last week but since 13th the internet has been very very slow 0.3 mbps or less, not normal on our 4g eh43 and eh44 area