3 (Three) Outage in Barley, Hertfordshire, England

@RinaLeia2012 @ThreeUK It’s really poor treatment of loyal customers, particularly as they only said in January they had no plans to do this 😢

@ThreeUKSupport @ThreeUK awful customer service. No desire to help. 2 months waiting, sent ID many times but all they want to do is send you into a chat facility who can’t do anything. Escalated to a complaint and they just cut you off.

@ThreeUK the level customer service is shocking when trying to help relatives with learning disabilities during lockdown. Barrier after barrier. I am sure other providers are much better. Can someone please contact me ASAP who can HELP.

@ThreeUK I am finding that I have paid for a service I just can’t use . The whole family are on 3 and it doesn’t work anymore. It is both when I am home and away it comes up no service? That’s the whole family too !

@GetMeAManager @ThreeUKSupport I am aware of that. However, a major airport near me recently had Three 5g coverage enabled, roughly at the same time my issues started. What does that tell you?

@ThreeUK No point pimping new phones if your network is not up to it.

@ThreeUKSupport I have already had a discount applied, I do not want more as I’d like to see the issue fixed. Like I mentioned, Three is the only fast internet option here so cancelling won’t help too. The only way Three can help would be to fix the capacity issue.

@ThreeUKSupport I have an existing complaint logged for this since November. There are no options to help the situation, like I said we are rural and it’s down to lack of capacity for a tower that will in my opinion not be resolved

@EE I have no way to call EE for help as both my old and new sim are not working in the middle of a network change?? I’m changing to @ThreeUK

So attempting to cancel a @ThreeUK contract - four times the customer service team have hung up on me this morning and used delaying tactics to stop me cancelling my contract. What a terrible way to treat a customer - they just don’t care.

@ThreeUKSupport I’ve had zero network for the past 3 hours what’s happened

@ThreeUK you are the most incompetent phone company I’ve ever delt with! For the 3rd month running you are still trying to charge me when I’ve already had this delt with TWICE by one of your advisors. Is there some sort of communication problem with you lot 😡😡 fed up with 3 now

I took out a mobile data plan with @ThreeUK on the promise that it was a one month rolling contract I could cancel any time. I spent 4 hours today trying to cancel the contract, even covid is no excuse for such appalling customer service.

@ThreeUK Yes and it was a very bad, nearly 2 hour chat that didn’t result in much! DM me so I can explain fully!

@ThreeUK @ThreeUKSupport desperately need new masts and better signal in Cambridgeshire. A booming area with no reception. Don’t want to leave for @VodafoneUK after 15 years but...

@ThreeUK If it’s not Three it not real. How truthful Had no service since Wednesday because you gave my number to another provider. You said it’ll take 48hours to investigate. Day 4 still No Service Definitely Not Real.

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ThreeUKSupport I am a three customer

@ThreeUKSupport Very weird but I have a bar of 4G in the house, but she on smarty (three network of course) has none. iPhone 11 and iPhone XR respectively

@ToniOgilby @ThreeUK Basically, the same all over the UK and when you tweet they act as if IT HAS NEVER HAPPENED BEFORE

@ThreeUKSupport I have tried my sim in another phone it worked, but I also tried another network on my phone and that worked! So I’m not sure what’s going on?

@ThreeUK meant to be 99% coverage but that is bs. Shocking signal often even with 5G.

@ThreeUKSupport 5G home broadband unusable again. Network status says no reported problems. What's going on (again) and when will it be fixed (again) please?

@ThreeUKSupport hi, I am already a customer but want to change my sim plan and keep my number, how do I do this online please?

@ThreeUKSupport Hi, I would like to join again but the link does not work. I experienced some issues.

@ThreeUKSupport my WiFi and network hasn't been working properly. Why is it?

@ThreeUK 3 days my WiFi and network hasnt worked properly. Why is that?

Three days of no 5G signal from @ThreeUK at home and then it randomly comes back. Router may need to be replaced with one with an external antenna.

@ThreeUKSupport website down, tried over and over to top up PAYG but just hangs or get server down message.

@ThreeUKSupport Am I able to make an enquiry here? :) I was wondering if I am able to check signal strengths, and quality of an area, as I am interested in purchasing a 4G broadband hub.