BT (British Telecom) Outage in West Sussex, England

@bt_uk hey guys - my internet is dropping out often again. The router seems to be ok after running thru the no connection help a couple of times. I’m not at home often so not sure what total downtime is but it’s been out each time I’ve come home from work.

@bt_uk hi friends! My home hub 2 drops out at random intervals. Turning off & on again works & so does restarting thru the hub manager. Any ideas? No issues before last month - it’s about a year old I think.

@bt_uk had text saying BT email account compromised. Hours on chat and email account now not on main account. Please help urgently

Those commentators were ******* awful @btsport

@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

Hi @bt_uk, after spending an hour and half on the phone this morning to try and fix my broadband issue, on the 3rd attempt. I was promised a callback within 20 minutes with an update/resolution, it’s now been over 3 hours. I don’t want to #twittershame you, just want this fixed.

@BTCare OK I give up....... How do I cancel BT Sport?

@btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible

@bt_uk 1 hr trying to get hold of your customer service, absolute joke and still waiting

@virginmedia He refused to file our complaint because of this. We feel treated like dirt from start and actually relived they can’t connect because the ‘first impressions’ were utterly disgusting. We have decided to sign up with @bt_uk who going to connect us #virginmedia #bt

@bt_uk worst company going. No communication with customers, just cancel broadband orders without telling you and horrible customer service.

@bt_uk are the worst company going! Absolutely no communication with their customers and terrible service.

@UFCEurope @btsport I wish he won this fight so bad

@bt_uk Shame the original best is now poor and they demand you pay lots more for this new shiny polished ....

@YousufEmrani @btsport @btsportfootball They’re not bad but it’s another subscription lol I keep telling myself I’ll bin BT but I can’t do it 😭

@rossbutterfill @bt_uk Ha ha we have had the same level of extremely poor customer service - no regard to trying to fix the issue

@natalie_17 @chrisjfrev @RichJLaverty @SheKicksdotnet @btsport @BarclaysFAWSL Competitions. Whilst this weekend is not an official blackout weekend, the EFL TV deal will probably still include a 3pm blackout, hence you don’t see EFL games televised on Saturdays at 3pm in international breaks. (Best guess)

@bt_uk I've already spoken to your support team but as by the time the service could be restored I'd be moving and I really don't want the switch to my new address to be messed up also I will have to live with it. Just don't mess up the move date and services...

@bt_uk Done. Please, please help, I can’t work without my connection

@lynne_drummond @bt_uk I think that’s the problem they have us backed into a corner as they know we need the service they provide.

@bt_uk Help please. I can no longer use my work VPN with my broadband. If I tether to my mobile phone it works. So therefore it's a fault with BT. Fix please

@bt_uk there's a problem with our bill and we can't through on the phone can someone respond???

@bt_uk when will the Fibre feed be reconnected in Crich, Derbyshire? It went off yesterday, I have no information, no text messages/emails/phone calls and staff that don’t have any idea either. Not a great service !!

@bt_uk Would you not check the area you are sending the engineer to first and then if there is no way you can actually connect the customer for an extended period of time maybe communicate this to them and maybe they would not then be left without reliable internet ???

@bt_uk So glad you shut down my line and broadband several days before I actually move. Let's hope you can sort out the service when I move to my new house. #bt_uk are useless!

@bt_uk internet down in Southampton??

@bt_uk business line fault on 1/3, was marked as resolved but same problems & reported again 3rd March again shown as resolved but less problematic. Reported again 11/5 marked as resolved but far worse reported again 20/5 marked as resolved and reported again 20/5 still open.