BT (British Telecom) Outage in Steyning, West Sussex, England

Spoke to 2 people @bt_uk today. One on live chat who palmed me straight off on someone else, started a complaint but then couldn’t be bothered to finish it. The next guy was more helpful - clearly sick and tired of having to deal with all these issues. 2/3 (sorry there’s more)

Thought I was done awful customer service @bt_uk when I cancelled in April. They have record of my phone call (where I was told there was no point in staying with BT as my broadband was never going to get any better) but no one bothered to process the cancellation 1/2

266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

Dear @bt_uk, you can detect when someone is using a war dailer on your network. The 10,000 hang ups after a 1 second call is a give-a-way. Please ban them after 25 hang ups and spare us the following scam callers. Regards.

@JuceeRob @btsport Absolutely bummed kid ghalahad they never stopped licking his arse he was shit just grabbing and holding ALAW get in josh

@MickPCollins Is it a coincidence that BTSport had the rights. Never has anybody spoken more nonsense

@ASturge21 @JCWNewell @MBrundleF1 No, like MotoGP. 2.5 million viewers on BBC, down to 150k on BTSport, overnight.

@BTCare Yes it was saying problems with signal strength (i have my TV tuner on the same aerial and it's fine). Then i retuned and now they're gone

@SkyUK @bt_uk @BTCare neither can I! BT has driven me mad after 1 month of nightmare service.

@BTCare Wasted a whole day yesterday. No engineer and I lost a day of work. #btcustomerservice @bt_uk still have a fault with my line and a shocking broadband service.

@BTCare No. All I got was: we don’t know why it got cancelled. We’ll call you tomorrow (today) still waiting. @bt_uk want to cancel & move to Sky at this point. I‘m tired! 2 months dealing, Nothing resolved. Your disrespect for a customer that’s been with you for 40+ yrs is shocking!

@BTCare @bt_uk no. Your irresponsible way to deal with my issue is preventing me me to get this fault resolved.

Another beautiful day... that will be ruined by @bt_uk @BTCare and the irresponsible company they represent. Waiting for a call back inly to say: we are sorry but CBA to fix the crackly line and the broadband issue.

@paul_maturin @bt_uk @BTCare @MoneyTelegraph I’ve been having problems with this irresponsible company since 2nd Oct. shocking service! Emailing ofcom now. Good luck with your situation. 😩

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me. @bt_uk

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me.

@BTCare @bt_uk engineer was cancelled for no reason. According to your agent and... no one knows why. But they promise to resolve. Ha! Your service is appalling! Especially your Chat agents. I am paying (actually overpaying because I’m £126 in credit) for a service! Respect me!

This is how you do customer service, @BTCare. Will drop you a message shortly, @SkyUK!

@btbusinesscare I've already been through the help. Someone was supposed to call me back yesterday when my account had been activated, but no-one from BT had been in touch.

@BTCare Hi Laura G, yes they are. An engineer came out to us and said one of your contractors has cut out line to connect another. It looks like it won’t be fixed until tomorrow. That will be four days without broadband...

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@btsportmotogp @mvagustamotor @btsport @MotoGP This prick should never race again. In fact, take his driving licence and make him walk everywhere from now on.

@bt_uk why isn’t btSport not working -my internet is up and running and yet my tv won’t connect so I’m paying for channels I’m not getting -tried restarting yes router unplugged the boxes and restarted but no connection toon help !!

I want to watch Blackburn Rovers v Reading on 23/08/18. It's on the red button on Sky Sports but I have BT sport and Sky sports main event please help @btsport @btsportfootball @BTCare @bt_uk @BTGroup #football #blackburnrovers

Is see Glenn Hoddle is talking rubbish again - what a poor pundit and awful commentary from @btsport yet again

@bt_uk hi, I set up broadband, landline and mobile. first 2 are fine. Iv got the sim card for the mobile but am waiting for the free phone, was sent 2 weeks ago. can you help here if I DM as I can't get the pac code to swap over till I get the phone

@bt_uk #goingviral with extremely bad customer service. Frustration is the word that well describes being a customer at @bt_uk

@Seanc206 @bt_uk @Sean206 you can have ours. It has screwed up our home network and about to pull it all out after no answer at 'customer services' for days.

@bt_uk ignoring us will not fix our broadband issue. #dreadfulservice @bt_uk contacting us and fixing our broadband connection is the correct answer that of course we do not have #ignoringtheissue

@virginmedia btsport 2 no signal missing the match here get it sorted

@bt_uk 2 days of trying to get through to Bt. Need to make a serious complaint. Since installing smart hub I can't print or connect to remote desktop. So I can't work. I want out of this contract. I don't care how fast my network is, it's now useless.

@bt_uk = #disappointedcustomers seriously not only our issue is not fixed, when we call we stay on the line for hours until the battery of our landline phone dies #apalingcustomerservice

@bt_uk Once again we are being ignored and the issues still happen. @bt_uk doesn’t take care of their customers. We have contacted them a billion times and nothing is done or fixed #worstservice

@bt_uk In this modern world where everything we do is mobile, why would I tie myself to my home. Nearly everywhere on the high street, pubs, library etc have free wifi. Pay as you go doesn't require notice periods or contracts. Why tie yourself down! And rural communities still lack BB.

@foodyphil @btsport @bt_uk I’m having the same problem using Apple TV, the app keep crashing and coming up with errors