BT (British Telecom) Outage in Steyning, West Sussex, England

@bt_uk there's still so many parts of the country with terrible Internet speeds. My Parents are stuck with under 8mbps sometimes nothing. Can we hope that in 2020 and beyond BT is going to bring the service up to date. As we need Internet more than ever.

@bt_uk worst company going. No communication with customers, just cancel broadband orders without telling you and horrible customer service.

@bt_uk are the worst company going! Absolutely no communication with their customers and terrible service.

@bt_uk not having a good day with my broadband. Very slow 😔

@bt_uk I would like to cancel my bt sport app subscription. Can't get through via phone, so hoping someone can assist me here. Please advise

@danosmith79 @btsport Bored stiff and earning **** all but all healthy in the house....you too mate 👍

@UFCEurope @btsport I wish he won this fight so bad

@bt_uk Shame the original best is now poor and they demand you pay lots more for this new shiny polished ....

@NlAMHMEALONE @bt_uk British Telecom .... Not in Britain ... doesn't work . Go figure

@bt_uk I am a loyal customer looking for a deal and your staff don't know or haven't a clue and trying to pull the wool over my eyes, I am off to another provider, fed up with not be treated like a loyal customer after 20 years.

@bt_uk Similar problem with my wife's email a/c. Seems to be SMTP function rather than IMAP - emails have been received but not sent.

@rossbutterfill @bt_uk Ha ha we have had the same level of extremely poor customer service - no regard to trying to fix the issue

Spoke to 2 people @bt_uk today. One on live chat who palmed me straight off on someone else, started a complaint but then couldn’t be bothered to finish it. The next guy was more helpful - clearly sick and tired of having to deal with all these issues. 2/3 (sorry there’s more)

Thought I was done awful customer service @bt_uk when I cancelled in April. They have record of my phone call (where I was told there was no point in staying with BT as my broadband was never going to get any better) but no one bothered to process the cancellation 1/2

266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

Dear @bt_uk, you can detect when someone is using a war dailer on your network. The 10,000 hang ups after a 1 second call is a give-a-way. Please ban them after 25 hang ups and spare us the following scam callers. Regards.

@JuceeRob @btsport Absolutely bummed kid ghalahad they never stopped licking his arse he was shit just grabbing and holding ALAW get in josh

@MickPCollins Is it a coincidence that BTSport had the rights. Never has anybody spoken more nonsense

@ASturge21 @JCWNewell @MBrundleF1 No, like MotoGP. 2.5 million viewers on BBC, down to 150k on BTSport, overnight.

@BTCare Yes it was saying problems with signal strength (i have my TV tuner on the same aerial and it's fine). Then i retuned and now they're gone

@bt_uk Hi I’m not sure as my mum set it up and she gone out but it was working great but the past month it’s gone slow

@bt_uk I just think that with reduced service during the current crisis, it would have been worth pausing major upgrades until you are fully staffed to back it up properly. Essentially, you have taken something that worked perfectly and broken it whilst telling me how good it will be.

@dan1elfn @FI3RCEPlays @bt_uk Mine on a BT hub network is 21 Mb per second according to the Speedtest app.

@bt_uk Plusnet Comedian Cowboys. Breaking news, A shortage of Cowboy hats has developed in Sheffield as the twin providers has been panic buying due 2 virus. 2wks No service=No compensation=No reply from Bandit CEO's=No customer service. Waiting 38 months, they wont pay up. Avoid

@bt_uk morning guys my question is I’m a bt sport customer , I have been issued with a Sky sport “ Pass” by my club - Wolves - to watch the match for free today - can I access this via now tv on the Bt app?

Worst customer service ever from @bt_uk nearly 1 month without internet and absolutely no idea what’s going on. Do NOT use BT as your internet provider.

@bt_uk I’m going crazy with my @bt_uk internet. Something’s corrupting my hardware; my most reliable iPhone 7+ rings but I can’t accept calls. It’s driving me crazy! Download speed is terrible; downloading The Times taking forever @thetimes. BT sends engineers to no avail; help!

@MartinSLewis Daughter (a Police officer) is homeless because Plusnet didn't order telegraph pole needed to install service in new house - despite me providing Openreach ref no when ordered. No mobile reception at her house. She has to be contactable. 3 mths to install. @bt_uk

@bt_uk - I need to speak to someone about cancelling my TV package as the service is rubbish and a total waste of money

@bt_uk absolutely the worst service I’ve ever experienced.