BT (British Telecom) Outage in Newquay, Cornwall, England

@bt_uk We’ve had a problem with our phone line (very quiet & crackles) and low broadband strength since we moved to @bt_uk in December 2019, the engineers have been out several times but it’s never been fixed, promised high speed fibre but can’t phone a mate up the road. Poor service.

Hi @bt_uk just been hung up on by one of your adviser as I had the cheek to ask why my broadband never works.

@Josh_Taylor91 @bt_uk Yeah we had no internet at all for a month in lockdown, and have had a questionable connection all year, plus no phone signal indoors. Hooray internet 🥳

@bt_uk No - I don’t know what’s going on. There was a fault between March 26th and about 8th April which was fixed. (A car crashed into the open reach cabinet) worked since then. But this afternoon the phone line has gone down.

@sophb66 @bt_uk I didn’t know BT could take formal orders via twitter. I’d still suggest giving them a 📞 as they’ll likely need payment. I used to place these orders and it’s never been possible over Twitter.

@BTCare hi I think we are having problems but the status says ok. Keep getting DNA errors. Have restarted router but still out . Number is 01872510709

@bt_uk so much for superfast I’m down to dial up speeds!

@bt_uk when the customer emails, just ignore them !

@bt_uk no customer service as usual !

@bt_uk said they would call in 24 hours. It has been over 27 hours now. I urge people to never use this company. I have had no customer service from the day I joined. Disgusting !

@bt_uk And I don’t think you do realise how frustrating it is. I have had bad service from day one with BT.

@bt_uk no internet or landline since Thursday afternoon & BT say they cannot order an engineer from @WeAreOpenreach because my address is wrong yet again, a problem I thought had been resolved. I am furious with this company, all they give me is bad service. No reply to email too

@bt_uk If you could fix the fault on the local exchange that would be great!

Being told we have to just wait for @bt_uk wasn’t too helpful. When we asked how long we’d be waiting for the guy said “how longs a piece of string” nice service 👍🏼 @zeninternet

@btbusinesscare I have had BTNet installed on the 2nd March but it is still not working properly. I get internal bills sent to me threatening switching me off. So much for the 6 hour fix

@bt_uk It’s like a carbon copy of before. It is now back on again. Whatever it is that’s going wrong needs to be fixed / stopped from happening again. If it is just my connection that’s the problem then that needs looking at. If it is at the exchange then that needs sorting out.

@bt_uk Amazing, just about to message you as trying to use this terrible interface that you lot have imposed on us!

@bt_uk who should I contact to request pay phone box removal that is not working and damaged, thanks

@bt_uk hi BT. I've been trying to switch phone, broadband and TV to you since 29th May. Placed the order 4 times, each time it got cancelled. Spoken to 7 of your colleagues in the last 10 days but still no closer to a solution. Don't get why this is so difficult.

@bt_uk I’ve ordered a 4G hub and booked another engineer appointment. Please don’t cancel them this time

@bt_uk It’s ridiculous. What was it that caused the problem last week? Why is it off again less than a week later? What is going on?!

@bt_uk Please, why won’t you help my parents like you repeatedly say you will? My father has dementia, my mother has no idea what to do. You’re charging them £60-80 per month for a rip off tariff. You say you’ll send them account and tariff info so we can sort it, you never do.

@bt_uk Still having issues just been at work past few days

@bt_uk Do you have a phone number I can call? Internet is very poor

@mustbecwaced @bt_uk Time you where getting hold of BT chief executive. @bt_uk absolutely pathetic the customer service you have received. They should be paying you for having to use your mobiles, sorting the problem and apologising for for everything they’ve put you through.