BT (British Telecom) Outage Report in Neath, Wales
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The latest reports from users having issues in Neath come from postal codes SA11.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Neath, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (9%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Neath, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Bridgend, Swansea, Ammanford, Neath, Port Talbot and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgend |
Internet | |
| Bridgend |
Internet | |
| Swansea |
Internet | |
| Ammanford |
Phone | |
| Bridgend |
Internet | |
| Swansea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Neath, Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Sarah Bell
(@danygraig70) reported
from
Porthcawl, Wales
@BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!
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ajp
(@gwentvillan) reported
from
Newcastle Higher, Wales
@RonsTwo My @SkyUK broadband has been so bad I have had to buy a mobile broadband package. Cannot wait until 1st June when I go to @bt_uk broadband and 900mb !!
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Daniel rees
(@Racingdanny8) reported
from
Cwmafan, Wales
My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk because my nat type keeps changing how do I cancel my contract with ure selfes my internet is up and down more times than an escalator
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Andrew Lewis
(@Andrew_Lewis_11) reported
from
Ammanford, Wales
Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider
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Paul Potts
(@paulpottsmusic) reported
from
Aberavon, Wales
@chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who do I.make a complaint to so ican leave bt I'm so sick of my internet dropping out it's more times than I can count yet your quick enough to take my money well no more paying my bill end off
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PAUL REES
(@PAULREES10) reported
from
Pontarddulais, Wales
@JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player 👏👏
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jasey
(@llangyjack) reported
from
Port Talbot, Wales
@bt_uk guess what it's not working again !!!!!!!!!!!
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David Taylor
(@Davetails) reported
from
Aberavon, Wales
@kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.
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Kieran
(@kiebenson) reported
from
Swansea, Wales
@WelshAmbulance @NHSDirectWales @bt_uk Unfortunately referred to Morriston ED so currently waiting. All staff working as hard as possible but crazy down here.
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk there is either a problem outside or with the white box so until it's fixed dont expect money off me it's got to be the white box
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jasey
(@llangyjack) reported
from
Llangyfelach, Wales
@bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk who doni speak to about making a complaint my nat type goes from open to strict to moderate back to open my internet is bŕoke
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Paul Potts
(@paulpottsmusic) reported
from
Aberavon, Wales
@chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk I'm not being funny I want out of my contract the service is godamn awful I've had numerous problems the last couple of days I've spoken to advisors who say ure internet is fine there must be a problem outside how am I supposed to fix this so I think I'm gona leave
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Kieran
(@kiebenson) reported
from
Glyn-neath, Wales
@DarronDupre @WelshAmbulance @NHSDirectWales @bt_uk Thanks for your kind words. Sadly I saw many who were in the wrong place - whether they were sent there incorrectly - as I believe we were or just through poor choices. All staff were working hard and actively looking for solutions.
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Andy Jones
(@andyj7) reported
from
Skewen, Wales
@btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.
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Will Jones
(@WillJones15) reported
from
Swansea, Wales
@bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.
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owen gerrard
(@owen485) reported
from
Bridgend, Wales
@bt_uk the issue with my internet needs to be fixed I'm not being funny unless it's fixed I'm not paying a penny I'm supposed to get about 150mbps or 300 but I'm only getting 40mbps and 15mbps upload its horrendous for the price I pay I think I just might leave
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Booth
(@sueweldonbooth) reported
@Twurchsteward @bt_uk That’s terrible! Are you ok? X
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petrified slime (aka rob)
(@petrifiedslime) reported
@RaveofRavendale @bt_uk We had similar issues with BT. If you're changing I reaaaaaally recommend Plusnet. Every time I've call them up for an issue they literally answer the phone within 2 minutes. It's amazing.
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♥ ⓁⒾⓈⒶⓂ⑦⑦ ♥ aka ❤️Mrs Yuri❤️
(@LisaBarton77) reported
@BTCare woke up to no broadband. Tried rebooting router nothing. Is there an issue in the NE38 area. It’s the third time this week my broadband has gone off 😡
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Jake Baldwin
(@sjake333) reported
@RaveofRavendale @bt_uk We had an almost identical issue way back in 2000 over 'unlimited' internet which they set up incorrectly and ended up being charged for per minute. They wouldn't own up to their mistake and we've refused to use them since.
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LouPappa
(@MessiRoll) reported
@bt_uk - What is going on? you hang up on me when reporting a fault and now your phone lines are down? How can I report a fault????
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Mike Rose
(@RaveofRavendale) reported
@SimoRoth @bt_uk I didn't include it here, but they also slapped an extra £150 on the first bill saying it was for "installation costs". When I questioned it they said "there were issues with installing the line so we had to charge you more" and I said "no there wasn't?" and they said "oh ok sry"
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Twurchsteward
(@Twurchsteward) reported
@sueweldonbooth @bt_uk i’m alright - was second hand as john was the one making the call - when my hubby (captain calm) ends up getting so wound up he shouts you know you’re dealing with an epic level of customer service failure !
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Pj Malone
(@pjmalone1990) reported
@margesmurf @bt_uk @bt_uk any chance you can get this sorted? Terrible service to be honest
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Ally Thomson XSX
(@XboxSeriesXGam1) reported
@RaveofRavendale @bt_uk I had all the same problems with BT they are brutal i will never go back to them as their customer service was atrocious.
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Jesse Baker 🇪🇺
(@marmite22) reported
@RaveofRavendale @bt_uk About 15 years ago I had an issue with BT. I actually don't recall the issue but I remember the pain of waiting on hold and never having the issue resolved. I swore to never ever use them again.