BT (British Telecom) outages and service status in Swansea, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Swansea, including 0 direct reports.
- The most common problems reported in this area mention E-mail.
- E-mail (100%)
The latest reports from users having issues in Swansea come from postal codes SA5 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Swansea, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 26: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Swansea, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Llanelli, Swansea, and Port Talbot.
Community Discussion
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BT (British Telecom) Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
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jasey (@llangyjack) reported from Llangyfelach, Wales@bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT
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PAUL REES (@PAULREES10) reported from Pontarddulais, Wales@JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player ππ
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales@bt_uk so just Iβm settling down to watch the Liverpool Aston Villa game my Internet has decided to play up. Now Iβm in a guaranteed 100mb do it they pay me Β£60 per day. Funny when I do a speed test itβs ok, but the whole house is Internet down!
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Leanne Richards (@leannemrichards) reported from Bishopston, Wales@bt_uk My elderly Mum receives 3-4 scam calls a day on her BT land line. Registered with TPS but it doesn't stop them. Do you offer any type of call screening service to stop these unsolicited calls please?
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Paul Owen (@Paulowen300Paul) reported from Cwmafan, Wales@btsport BT Sport tonight absolutely biased towards Burnley! Jake! ROBBIE Sav, and commentator on the game were all Burnley biased! How can you not call Stuart Appwell out for his poor decisions against Man Utd in the LAST TWO GAMEs. I call on the FA to hold Appwell to account!
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Rich Powell (@TheRichPowell) reported from Resolven, WalesGood to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Letβs hope the viewing rates go down and you see seance absolute grabbers!
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Not The Singer (@agarethgates) reported from Porthcawl, Wales@btsport Wtf is going on now? Where's the Rays Blue Jays game I've been watching for hours gone? #Amateurs
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, WalesWell done @bt_uk youβre an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider
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Claire ππ΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@smithymanderz) reported from Pontyberem, Wales@bt_uk can anyone help with our broadband order? Over a week in our new property-informed you of the move 2 weeks prior to moving and still no sign of broadband being connected #unacceptable #unhappy #needbroadbandaccess
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Tony Sharpe πΊπ€π¦’π΄σ §σ ’σ ·σ ¬σ ³σ Ώπ€π» (@CelticWarrior_3) reported from Swansea, Wales@iwanwroberts Yeah π― very poor from @btsportfootball @btsport
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Paul Potts (@paulpottsmusic) reported from Aberavon, Wales@chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare
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Will Jones (@WillJones15) reported from Swansea, Wales@bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.
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Sarah Bell (@danygraig70) reported from Porthcawl, Wales@BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!
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mike noonan (@noonanwales) reported from Port Talbot, Wales@btsport got to say itβs one of the worst commentary I have ever heard in this Man City /Swansea game especially Martin Keown so one sided and hasnβt done any research on Swansea what so ever Poor
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Laurence Carpanini (@lcarpanini) reported from Reynoldston, Wales@bt_uk Yes apparently there is a service issue. No restoration estimate on the website. I am working from home on 4G which is not ideal. Light is purple on the hub
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Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales@bt_uk funny how when I run MY BT app it never says the speed is too low and Iβm always in my guaranteed download and upload but when I run it with other tests including bt wholesale they never achieve the speeds especially when we are having issues in house!!! Guaranteed Con!
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π¦’π΄σ §σ ’σ ·σ ¬σ ³σ ΏDanπ΄σ §σ ’σ ·σ ¬σ ³σ Ώπ¦’ (@Dbendle1988) reported from Swansea, Wales@bt_uk getting really ****** off with the service from you guys!! Had 3 tv boxes of you!! All lasted a few months before suddenly faulty! Another way of trying to get me on a more expensive package! Thinking of going to @skytv
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Claire ππ΄σ §σ ’σ ·σ ¬σ ³σ Ώ (@smithymanderz) reported from Pontyberem, Wales@bt_uk Hi Alannah, it seems that the issue is more with Sky than yourselves. Trying to resolve the problem with them at the moment. Thank you for replying though.
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πΉππππππ π·ππππππ (@jessicaharries) reported from Llanelli, Wales@bt_uk Hi π we have recently signed up with yourselves. Our internet was cancelled by Sky before you set us up so we have been left without. I spoke with someone on chat last night who advised I need to call to activate the service remotely but I understand youβre very busy as
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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J (@jaysta1979) reported@jayclark0106 @EE @bt_uk Yes considering they are "the UK's biggest broadband provider" the service is not great. Already spent time on the phone to them and it still drops out regularly......
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Gary (@petrolheadtoo) reported@bt_uk For example why is it no longer possible to direct message BT on X. That was useful and an actual person replied. I got a bot earlier and BT should be ashamed of it. I asked about compensation and it said which service do you need help with and gave 4 options.
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Martinβ VOTE FOR CHANGE (@smeemartin) reportedIβll tell you what, @bt_uk do not muck around, when their internet goes down, it really goes down, 4 or 5 days, no problem for them, they can do that on a regular basis and frequently doπ€¬π€¬π€¬
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Markie_mark (@markie_sumark) reportedTerrible experience again from BT Business. Without Landline now for 5 days and counting. Canβt receive calls from customers or make calls. Why is it so difficult? @btbusinesscare @BTBusiness
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Berni (@BikerBerni) reported@bt_uk I have spent days trying to get email to work, My BT is not working, now I am told they have major ongoing problems! What have they done to tell their customers what is happening, nothing, yet they can still text to say the bill has been raised
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Billy Kelly (@billykellyWWK) reported@HolderSuzan @bt_uk The communication companies are always terrible at communicating π
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Chris (Christina) (@GalanthusA) reported@scubashark45 @bt_uk Unless you are happy to be without access to emails for hours (like today) I wouldn't recommend the switch. BT used to be good and worth paying extra for but not now. Been trouble since their EE merger and the fibre roll out.
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Welsh1 (@D1Bluebird) reported@bt_uk Yes, BT is the service provider. BT need to exclude faults in the area and to be honest you should run tests. I've just tried to ring the Restaurant and the line is still constantly engaged. Ring the number yourself Come on BT go the extra mile. Support local businesses.
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Michael E (@Michael35427696) reported@bt_uk We are not wasting 25 -30 minutes on the phone to speak to an advisor, you have our number on the complaint, but you dont bother calling us, we are talking to a new supplier if you dont want our business after 40 years with you then fine !!
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@sharpy74 (@sharpy741) reported@martinintune @bt_uk Do you have any local alternative? Iβm baffled why people pay BT for poor service at inflated prices. There are so many new Fibre providers now offering a better service at much lower prices. The days of BTβs monopoly and ridiculous Line Rental charges are thankfully, over.