Is BT (British Telecom) having an outage in Swansea, Wales?

Stacie-Mai (@StazieMai) reported 18 days ago from Swansea, Wales

@BTCare My Internet has been cut off at 3AM!! When There is ongoing problems with my bills still, as a new customer I am not happy with this and the 24/7 support says you are closed and I have to ring tomorrow, Thanks a lot #angry #upset #customer #complaint

Gavin Binding (@GavinBinding) reported 18 days ago from Swansea, Wales

@BTCare Yep. Down again. Have tried resetting router. Problems persist.

Gavin Binding (@GavinBinding) reported 18 days ago from Swansea, Wales

@BTCare No issues listed... 4 times now. Sometimes it’s down for 10mins. Other times 2/3 mins

Gavin Binding (@GavinBinding) reported 18 days ago from Swansea, Wales

@BTCare SA1 7FS broadband down for 3rd time today

Oliver Roderick (@olrodlegacy) reported 25 days ago from Llanelli, Wales

@BTCare Light is on blue now, but it’s still painfully slow. No reason to be, when it’s been fast in the past.

Oliver Roderick (@olrodlegacy) reported 25 days ago from Llanelli, Wales

@BTCare Broadband has been terrible last few days. Only using one device, and horrendous lag in gaming. This a month after my bill goes from 25pm to 43. Why would I commit to an 18 month contract for this?

Andrew 🤔🐰 (@scrumpymoet) reported 26 days ago from Pyle, Wales

@BTCare I'm awaiting a call back from a supervisor later so it's being handled but I was promised "1000%" yesterday that the phone would be here today it's not even despatched. It's laughable. I'll wait for the supervisor to call me back but thanks for the offer of help. Much appreciated

Steven M (@Stmorgan27) reported one month ago from Morriston, Wales

Can’t wait to cancel my @SkySports and sign up to @btsport Far better pundits on there, I can’t listen to these clowns anymore. If I was you @GNev2 get in with BT mate

Christian Patterson (@Christian2178) reported one month ago from Pontardawe, Wales

@BTCare That has been fixed! What I’m saying is that since it has been fixed we are having trouble with buffering and signal strength

Christian Patterson (@Christian2178) reported one month ago from Pontardawe, Wales

@BTCare Look...basically we lost phone reception after engineers work on the local junction box...a man came out and fixed it but since fixing that problem we are now experiencing buffering which has never happened before and the signal strength has dropped considerably...that is what I

The Timelush (@tammytastic69) reported one month ago from Trostre, Wales

@btsport can’t believe how poor your web player is today

Liah (@LiahEvanss) reported one month ago from Trostre, Wales

@BTCare And when my services have been down for five days. It is the exchange where the problem is at. It’s not hard to send someone out to have a quick look at it like they were supposed to yesterday by 6pm which was another lie spouted

Liah (@LiahEvanss) reported one month ago from Trostre, Wales

@BTCare I got told yesterday that it would be free of charge. REGARDLESS you’ve made a false promise and haven’t stuck by your word. Please don’t expect me to pay a final bill when you can’t be bothered to send someone out free of charge to resolve a loyal customers problem

Liah (@LiahEvanss) reported one month ago from Llanelli, Wales

@BTCare Regardless no one seems to want to sort the problem out without trying to charge me £130 for an engineer to come out when it’s been working fine up until I cancelled. And you took my £60 out fine on Friday and when I alerted you to my cancellation, the problems started.

Oliver Roderick (@olrodlegacy) reported 3 months ago from Llanelli, Wales

Great work by @BTCare - first told there was a fault in my area, then called up to see if it was fixed only to be told there was no such fault and no notes were made on my call. Then called today after more issues - it works then doesn’t, so it’s not my end... (1/2)

Kris Hodge (@J3ddN3r0) reported 30 seconds ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported a minute ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 22 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 29 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 34 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 36 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 38 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

Chris Chilton (@Chris181266) reported 39 minutes ago

@BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450

Andy Johnson (@AndyJohnson9511) reported 39 minutes ago

@btbusinesscare Still not sure with my router location that a 4G signal would be picked up by the dongle. #rurallife #oldhouses

They Say to Tweet (@TheySayIHaveTo) reported 48 minutes ago

@BTCare Unbelievable. You send out price change notifications during summer holidays and expect us to sort out broadband/phones at time of year children change schools. For the sake of 10-days your customer 'care' team cannot show flexibility on my current contract.