BT (British Telecom)

BT (British Telecom) Outage Report in Swansea, Wales

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The latest reports from users having issues in Swansea come from postal codes SA7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Swansea, Wales 12/27/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Swansea, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Neath, Llanelli and Swansea.

Loading map, please wait...
City Problem Type Report Time
United KingdomNeath Internet
United KingdomLlanelli Internet
United KingdomSwansea Internet
United KingdomLlanelli Internet
United KingdomLlanelli Internet
United KingdomNeath TV

Community Discussion

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BT (British Telecom) Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • rachrob1987 Rachel Roberts (@rachrob1987) reported from Swansea, Wales

    @btsport I’ll be expecting a refund for BT box office the sound is shit!! 🤬🤬

  • Racingdanny8 Daniel rees (@Racingdanny8) reported from Cwmafan, Wales

    My Internet is really starting to piss me off, engineer not sorting problem outside till Thursday 😡 @bt_uk @BT

  • Andrew_Lewis_11 Andrew Lewis (@Andrew_Lewis_11) reported from Ammanford, Wales

    Well done @bt_uk you’re an absolute joke! Not only do you never give me the speed you promise, the service is so intermittent I have to ask, what is the point. Settled down to watch champions league only for the broadband to go down again!! #worstprovider

  • danygraig70 Sarah Bell (@danygraig70) reported from Porthcawl, Wales

    @BTGroup @bt_uk I have had huge problems with my internet for many months. It has resulted in the road being dug up, new cables put in and a new hub. The customer service I received from Gurleen in the Leicester office has been 1st class. She cared. Many thanks to her!

  • CathLew13 catherine lewis (@CathLew13) reported from Llanelli, Wales

    @bt_uk 6th call in 2 days from BT openreach. Today Kevin said I had internet connection problems. Told him he a scammer. We talked over each other a bit & then he said "You will lose your internet connection you f***ing *****"!!! I think BT should send Kevin on a PR course!😂

  • andyj7 Andy Jones (@andyj7) reported from Skewen, Wales

    @btsport panel very poor its clear and obvious error. As Crouchy says falling over before contact so no penalty should be awarded.

  • mrjpbutler James Butler (@mrjpbutler) reported from Dunvant, Wales

    have watched better streams than this, fix it asap @btsport or switch off the commentary completely #btsport

  • kiebenson Kieran (@kiebenson) reported from Swansea, Wales

    @WelshAmbulance @NHSDirectWales @bt_uk Unfortunately referred to Morriston ED so currently waiting. All staff working as hard as possible but crazy down here.

  • rapcolumbo les (@rapcolumbo) reported from Llanelli, Wales

    @MikeBubbins @btsport Ah right. Never had a BT box.

  • WillJones15 Will Jones (@WillJones15) reported from Swansea, Wales

    @bt_uk @MarcAllera can you please extend my thanks to Heather in Newcastle who has resolved my TV issue. She sorted it in 5 minutes and was excellent. Offshore who I spoke to last week were useless & spent 40 minutes not solving the issue and closed my complaint without contact.

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported from Aberavon, Wales

    @chelleybaby73 @ITVWales @bt_uk The mobile phone signal is generally good. But if I need to download important files I connect my computer to my phone rather than use @bt_uk internet. Never been able to get it consistent in spite of many calls with @BTCare

  • lcarpanini Laurence Carpanini (@lcarpanini) reported from Reynoldston, Wales

    @bt_uk Yes apparently there is a service issue. No restoration estimate on the website. I am working from home on 4G which is not ideal. Light is purple on the hub

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported from Aberavon, Wales

    @chelleybaby73 Always nice to be on @ITVWales. Had a few technical issues mainly due to poor @bt_uk internet. But we managed to get it done in the end.

  • jessicaharries 𝙹𝚎𝚜𝚜𝚒𝚌𝚊 𝙷𝚊𝚛𝚛𝚒𝚎𝚜 (@jessicaharries) reported from Llanelli, Wales

    @bt_uk Hi 😊 we have recently signed up with yourselves. Our internet was cancelled by Sky before you set us up so we have been left without. I spoke with someone on chat last night who advised I need to call to activate the service remotely but I understand you’re very busy as

  • rachrob1987 Rachel Roberts (@rachrob1987) reported from Swansea, Wales

    @btsport sort the sound out on bt box office. Didn’t have this issue when it was on by sport 🤬

  • Marct009 Marc Teesdale (@Marct009) reported from Swansea, Wales

    @ufc @UFCEurope @btsportufc @bt_uk @btsport there's a very good reason that people illegally stream events like this. I specifically came back to BT for UFC when the regained, 2nd event on PPV in two months. Very very poor. I was told the last even was a one off 🤔 #cancelling

  • llangyjack jasey (@llangyjack) reported from Port Talbot, Wales

    @bt_uk guess what it's not working again !!!!!!!!!!!

  • PAULREES10 PAUL REES (@PAULREES10) reported from Pontarddulais, Wales

    @JonyWestwood @btsport Watched it last week, never realised how good he had been. What a player 👏👏

  • Davetails David Taylor (@Davetails) reported from Aberavon, Wales

    @kadyn25141054 @carolynharris24 @btsport Yup cancel the DD and talk to them when all this is over.

  • llangyjack jasey (@llangyjack) reported from Llangyfelach, Wales

    @bt_uk Internet still down fault reported 6 days ago engineer came today says another 2/3 days absolute joke of a customer service all the promises made on TV adverts are a myth can't wait to get out of this contract !!! Thanks again BT

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • frankiemc96 Fmc🏆🏆🏆🏆 (@frankiemc96) reported

    @GlennMoore7 @TheDesKelly @btsport So ill take it youll never use the excuse when england fail as usual at every tournament about the amount of games A tired and depleted team equals it up is not how the premier league sells its self around the world you ignorant fxxkwit

  • KevinSpurs Kevin (@KevinSpurs) reported

    @willidh @BTCare Was joking .. agreed that in lockdown world, broadband provider should provide 24/7 support. At least one has option of hotspot, or ‘phone a neighbour’ to hook to theirs.

  • KevinSpurs Kevin (@KevinSpurs) reported

    @willidh @BTCare Won’t help, but at least you feel you did something :-)

  • McmullonStephen stephen mcmullon (@McmullonStephen) reported

    @bt_uk does bt no longer honour contracts and keep customers hanging on the phone for 55 minutes by not answering call. I moved house and decided to take Bt with me i upgraded to Halo 1 when moving i never got a mini hub to keep me connected like Bt advertised it does

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • jakedavi5 Jake Davies (@jakedavi5) reported

    @bt_uk Hi my Ipad keeps displaying 'weak security' on my Wifi. I've reset the router etc but it is still displaying the same thing? Please help. Thanks.

  • KRTshopaholic KRT (@KRTshopaholic) reported

    Neymar just kissed the ball before placing it down for a penalty - wouldn’t want to be his girlfriend 😚😝 #BTsport

  • VickyDormann Vicky Bridges (@VickyDormann) reported

    @btsport I have ordered the fight through your website but it’s not showing on my Sky Box Office as purchased and that I still need to buy it. Please help.

  • Liverpoolcallin James O'Leary (@Liverpoolcallin) reported

    @GlennMoore7 @TheDesKelly @btsport Another dope writes crap again

  • Giles_Airey Giles Airey (@Giles_Airey) reported

    Not only do @btsport gouge and fail to help people during lockdown but allow subscribers to sleepwalk into high prices and then shut down the access before the contract duration has run out. My advice as a 3 year subscriber is to steer well clear. #btsport #lockdown2uk #ripoff