BT (British Telecom) Outage Report in Helston, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
The latest reports from users having issues in Helston come from postal codes TR13.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Helston, Truro, Penzance and Camborne.
City | Problem Type | Report Time |
---|---|---|
Helston | Internet | |
Truro | Wi-fi | |
Penzance | Wi-fi | |
Camborne | Phone | |
Penzance | Total Blackout | |
Truro | TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Old Cranleighan 124
(@Exculturobur124) reported
from
Falmouth, England
@bt_uk Can someone please contact me ASAP re broadband and landline issue, have sent DMs, need to conduct online training for key workers..thanks.
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TamsinD
(@TamsinD1) reported
from
Penzance, England
@btsport Terrible experience so far trying to get BTSport fixed - IPC6023 - over an hour yesterday online doing full restart and didn’t fix; phoned today and after 30mins of being on hold, get cut off. Appalling customer care as this is a fault all over social media.
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare after 3 months of lockdown BT cut off my line and broadband just as I reopened my shop. They cited that another company was taking over my line. I can assure you this is not the case. I now cannot take card payments in my shop! I raised a complaint this morning
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare My phone number in the shop is 01736 799424 do you need any further info to be able to help me?
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David Kneebone
(@kneebone1961) reported
from
Perranarworthal, England
@btsport @SkySports allowing customers during this national crisis to pause sports subscriptions, within a few clicks of logging into your online account, great work sky. @btsport forcing customers to call in to cancel, with very long wait times, not so great work bt #shameonyou
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Paul Beevers
(@paulbeevers71) reported
from
Helston, England
@btbusinesscare The broadband no is 01326 240948. It was cut off on 22 Jan & took till 30th to get line back. No phone or broadband for business for 8 days. Today 1st Feb two of three offices now unable to make outgoing calls. This is crippling the business. Hard to believe... HELP
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CousinJackCameHome 〓〓
(@FalmouthSeaside) reported
from
Falmouth, England
Good grief @bt_uk if you call, text or email me one more time to remind me you're installing broadband this week, your engineer will get a phone inserted sideways. This is harassment: I'm receiving calls texts and emails every day. Stop already. Very p*ssed off customer.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Marc Elliott
(@falmouthmarc) reported
from
Falmouth, England
@bt_uk how can I check for local issues. My WiFi is beyond shocking and my Smart hub 2 keeps crashing on me
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Fine. You have just lost another customer.
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Julie Thacker
(@ejthacker13) reported
from
Penzance, England
@BrennanSurgeon @bt_uk Our broadband was out whenever windy and wet (10 months of the year in Cornwall) After much online testing and to and fro-ing with @bt_uk they sent someone to actually look at the pole The box was hanging upside down and filling with rainwater- fixed easily #humanfactors
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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distant teacher
(@TeacherDistant) reported
@bt_uk at it again BT, months of internet problems and now not letting me access my BT app to run a speed test as once again my internet seems slow
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Alan Stevens
(@DJAlanStevens) reported
@bt_uk full fibre supposed to be active in my house on 30th November. 6th December and still no connection. Keep being promised will be live the next day.. complaints logged and then closed by you with still no resolution. WHEN are you going to fix the issue??
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Grumpy Scotty
(@ScottyGrumpy) reported
@bt_uk It is "in hand" and an official complaint opened. Their idea of customer service and mine are just miles apart. I would never touch @TalkTalk with the longest of barge poles. I had assumed BT were better, till now
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native
(@naat1ve) reported
@bt_uk worst internet company
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Mary Jones
(@jones22_mary) reported
@bt_uk Appreciate what you’re saying but it’s not just Openreach - BT Technical Support call handler has questions to answer, too! I’m “in Limbo” without incoming calls, BT Call Guardian etc but Mr. Openreach says he cant enter my premises as I’m CEV 😡 WTF??
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Tony
(@Tonysmini) reported
@jones22_mary @bt_uk Also check the ringer on your phones isn’t muted (little musical note with a line through it), holding the star key down normally turns it on and off.
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Mary Jones
(@jones22_mary) reported
@bt_uk Thank you. I’m a BT customer but an angry one at present. Really not impressed that an engineer from BT Openreach can **** me off and tell me at the same time that it would be the same if I was a customer of another provider - they hold the power 😡
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Biggswb
(@Biggswb) reported
@bt_uk Yeah right, you ain't sorting out my issues, you actually used it against me in the call the fact I'd even spoke to you guys, 'less than useless' was the exact words the call centre operative called the twitter team when I said I had spoke to you guys lol
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native
(@naat1ve) reported
@bt_uk is genuinely the worst broadband you can get in the uk they have **** ping and awful download speed there so ****
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Biggswb
(@Biggswb) reported
@bt_uk Yeah right, been fighting with you guys all weekend about your garbage service, got a call back from a supervisor coming tomorrow to complain and I will be leaving you very soon 👍👍 Oh and you cant do a UFC event and keep the sound after 4+ years yet? Joke of a company