BT (British Telecom) Outage Report in Helston, Cornwall, England
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The latest reports from users having issues in Helston come from postal codes TR13.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Helston, Redruth, Truro, Penzance, Camborne and Falmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Helston |
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| Redruth |
Internet | |
| Truro |
Internet | |
| Penzance |
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| Camborne |
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| Camborne |
Phone |
Community Discussion
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BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Paul Beevers
(@paulbeevers71) reported
from
Helston, England
@btbusinesscare The broadband no is 01326 240948. It was cut off on 22 Jan & took till 30th to get line back. No phone or broadband for business for 8 days. Today 1st Feb two of three offices now unable to make outgoing calls. This is crippling the business. Hard to believe... HELP
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Julie Thacker
(@ejthacker13) reported
from
Penzance, England
@BrennanSurgeon @bt_uk Our broadband was out whenever windy and wet (10 months of the year in Cornwall) After much online testing and to and fro-ing with @bt_uk they sent someone to actually look at the pole The box was hanging upside down and filling with rainwater- fixed easily #humanfactors
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Fine. You have just lost another customer.
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare after 3 months of lockdown BT cut off my line and broadband just as I reopened my shop. They cited that another company was taking over my line. I can assure you this is not the case. I now cannot take card payments in my shop! I raised a complaint this morning
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Jordan Lee Collins
(@JordanLeeSounds) reported
from
St. Ives, England
If a tree branch is presenting such an issue, just send a bucket team out and connect me ffs please! Or send a competent engineer who can be bothered to do his job!! @OpenreachHelp @bt_uk
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David Kneebone
(@kneebone1961) reported
from
Perranarworthal, England
@btsport @SkySports allowing customers during this national crisis to pause sports subscriptions, within a few clicks of logging into your online account, great work sky. @btsport forcing customers to call in to cancel, with very long wait times, not so great work bt #shameonyou
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CousinJackCameHome 〓〓
(@FalmouthSeaside) reported
from
Falmouth, England
Good grief @bt_uk if you call, text or email me one more time to remind me you're installing broadband this week, your engineer will get a phone inserted sideways. This is harassment: I'm receiving calls texts and emails every day. Stop already. Very p*ssed off customer.
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Old Cranleighan 124
(@Exculturobur124) reported
from
Falmouth, England
@bt_uk Can someone please contact me ASAP re broadband and landline issue, have sent DMs, need to conduct online training for key workers..thanks.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Marc Elliott
(@falmouthmarc) reported
from
Falmouth, England
@bt_uk how can I check for local issues. My WiFi is beyond shocking and my Smart hub 2 keeps crashing on me
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare My phone number in the shop is 01736 799424 do you need any further info to be able to help me?
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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TamsinD
(@TamsinD1) reported
from
Penzance, England
@btsport Terrible experience so far trying to get BTSport fixed - IPC6023 - over an hour yesterday online doing full restart and didn’t fix; phoned today and after 30mins of being on hold, get cut off. Appalling customer care as this is a fault all over social media.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Tarrant
(@xrmike) reported
@bt_uk its a really bad customer experience to see on only my 6th bill with yourselves I'm paying £17 more than new customers and I'm locked in to pay that much more per month. Loyalty isn't once every 18 months when you want me to sign up again. Which I don't think I will be.
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utdwrld🔰🇶🇦
(@utdwrld999) reported
@ajp192 @SkySports @btsport Never happens on Optus. They show the banners every game and Tbf I’ve heard the commentators talk about the protest and stuff too. Australia’s too far of a reach for the scum to get their hands on.
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Aaron Pengelly
(@ajp192) reported
@utdwrld999 @SkySports @btsport I'm sure the sky and bt pundits are deaf as its never mentioned. Goes to show how in the pockets of these parasites that they are
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Tam
(@tamaraaharry) reported
@bt_uk your internet is not working can you please help? I done the text is there a line to call?
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Omi
(@whistlingtoes) reported
@bt_uk Could you please confirm any internet service outage in Beckenham ? My neighbours are having an outage as well and customer services can’t seem to confirm it either. Many thanks.
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Tim Dare
(@timdare) reported
@bt_uk Hi. I have a business account. After 1 hr 45mins I eventually got higher up your support desks and was told BT had a system error. He had to resolve it manually. I am always having to wait on hold. BT custservice is appalling. 😡
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Nikki
(@little_beee) reported
Looking at renewing our FTTP with @bt_uk but they 'can't' match the offer to new customers so looks like they will be losing a customer and we will head to @SkyUK such a shame as we wanted to stay with BT
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John Bennett
(@iambeno) reported
@bt_uk I’m still trying work out what to do…. I’m quite disappointed and let down.
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Caoelain Young
(@caoelain) reported
@bt_uk My Broadband has been off since Saturday morning and im having to use my hotspot. Done all the troubleshooting and still not working. Bill has been payed also. Disgrace nearly a week of having to pay for extra data on my phone to link it to my tv for hotspot
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Dave Clarke
(@Dave_CL_Clarke) reported
@workssmoggycat @bt_uk I know at least 50 people in our village without service but they need to report it to BT before they will believe it’s a network issue.