BT (British Telecom) Outage Report in Helston, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (9%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Camborne, Hayle, Truro, Redruth, Penzance, Falmouth and Helston.
| City | Problem Type | Report Time |
|---|---|---|
 Camborne |
Internet | |
| Camborne |
TV | |
| Hayle |
Internet | |
| Camborne |
Internet | |
| Truro |
Internet | |
| Redruth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
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Paul Beevers
(@paulbeevers71) reported
from
Helston, England
@btbusinesscare The broadband no is 01326 240948. It was cut off on 22 Jan & took till 30th to get line back. No phone or broadband for business for 8 days. Today 1st Feb two of three offices now unable to make outgoing calls. This is crippling the business. Hard to believe... HELP
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Fine. You have just lost another customer.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Goodridge
(@workerthread) reported
@bt_uk I've just DM'd you with a problem I have with an order, not resolved even though I spend 45 mins on phone last week. Would be grateful for you help.
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Georgia Mycroft
(@mycroft_georgia) reported
@bt_uk Resolved but it wasn’t resolved so are you just closing cases down to make yourselves look good? I’ve asked MULTIPLE times for a deadlock letter so I can take this further elsewhere and you keep refusing. I’ve asked to escalate this to an executive level and you keep telling me
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CHRIS BURTON
(@SURFERDUDEBURT) reported
@bt_uk @bt_uk @WeAreOpenreach tree up , phone line still down after 7 months
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Sarah :)
(@MinnyVB) reported
Hey @bt_uk how come last night I had perfect signal yet this morning my PS4 will connect but nothing works, so I test my signal it says weak yet when I troubleshoot it says there's no fault.
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bal kishan Chaudhary
(@balkish75561791) reported
@WeDontHaveTime @bt_uk Please help
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Georgia Mycroft
(@mycroft_georgia) reported
@bt_uk There is no manager dealing with my complaint, I just want my money back I don’t see why that is such a problem.
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Goldenoldie
(@Goldenoldie10) reported
@bt_uk Account GB12797265. I am now waiting a response from a complaint raised. I have been told the outcome verbally and I will be writing to the ombudsman as I am being charged more for the same service( when I get it) and not offered a cheaper offer that you only give to new users.
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Russ*
(@SxBruss73) reported
@BTCare 3 weeks ago I got full Fibre to the premises and my little girl has had nothing but problems with packet loss on #Fortnite that she didn't have before. Any ideas why
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Matt Thomas
(@DrMattThomas1) reported
Dear @bt_uk, I waited for hours in my empty house for your technician to arrive to install broadband. When he arrived he told me, despite you supposedly checking when I registered, there was no BT cable and it was impossible to install. Do you cancel my contract automatically?
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alex
(@MostFoolhardy) reported
@DrMattThomas1 @bt_uk That would be the easiest thing, but BT have a universal service obligation and have to fit a phone line if one isn't present.