BT (British Telecom) Outage Report in Helston, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Helston come from postal codes TR13.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 06: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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E-mail (13%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Falmouth, Camborne, Truro, Helston and Penzance.
| City | Problem Type | Report Time |
|---|---|---|
 Falmouth |
Internet | |
| Camborne |
||
| Truro |
Phone | |
| Truro |
Internet | |
| Camborne |
||
| Camborne |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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TamsinD
(@TamsinD1) reported
from
Penzance, England
@btsport Terrible experience so far trying to get BTSport fixed - IPC6023 - over an hour yesterday online doing full restart and didn’t fix; phoned today and after 30mins of being on hold, get cut off. Appalling customer care as this is a fault all over social media.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare after 3 months of lockdown BT cut off my line and broadband just as I reopened my shop. They cited that another company was taking over my line. I can assure you this is not the case. I now cannot take card payments in my shop! I raised a complaint this morning
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David Kneebone
(@kneebone1961) reported
from
Perranarworthal, England
@btsport @SkySports allowing customers during this national crisis to pause sports subscriptions, within a few clicks of logging into your online account, great work sky. @btsport forcing customers to call in to cancel, with very long wait times, not so great work bt #shameonyou
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Old Cranleighan 124
(@Exculturobur124) reported
from
Falmouth, England
@bt_uk Can someone please contact me ASAP re broadband and landline issue, have sent DMs, need to conduct online training for key workers..thanks.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
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Julie Thacker
(@ejthacker13) reported
from
Penzance, England
@BrennanSurgeon @bt_uk Our broadband was out whenever windy and wet (10 months of the year in Cornwall) After much online testing and to and fro-ing with @bt_uk they sent someone to actually look at the pole The box was hanging upside down and filling with rainwater- fixed easily #humanfactors
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Paul Beevers
(@paulbeevers71) reported
from
Helston, England
@btbusinesscare The broadband no is 01326 240948. It was cut off on 22 Jan & took till 30th to get line back. No phone or broadband for business for 8 days. Today 1st Feb two of three offices now unable to make outgoing calls. This is crippling the business. Hard to believe... HELP
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Fine. You have just lost another customer.
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Kay Shepherd
(@kaystone1) reported
from
St. Ives, England
@btbusinesscare My phone number in the shop is 01736 799424 do you need any further info to be able to help me?
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Rogers
(@Sofaflyer) reported
@Jacqui_Hurst @BTCare It's not BT it's scammers. Ignore them and put the phone down.
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.
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Andy Birbeck 💙
(@AndyB_73) reported
@bt_uk @SeanAFlynn1983 Same for me, in West London W5 area - been working from home for a year now, like most, and not had a single connectivity problem. Nothing called out in my area on your tool. Not doing anything different today but seriously slow internet. Pls can you check
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CastingForTV
(@FilmItTV) reported
@bt_uk BT continue to fail at providing good internet whilst also failing to keep their customers happy. If I fail to pay BT, I am held accountable but if BT fail to provide a service it seems to be perfectly fine. It’s outrageous. Nothing is done to get me back online.
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Alex
(@TFMLondon) reported
@nanoade_ Raaaaahhhhh @bt_uk don’t be foolin’ today, help nano out.
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CastingForTV
(@FilmItTV) reported
@bt_uk It is frustrating yes. Because nobody is actually doing anything about it, other than telling me it’s frustrating. Not only is it frustrating, it is detrimental to my business. I pay for a service in the trust that it will be provided, or at least swiftly sorted out.
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imperial LTD
(@ltd_imperial) reported
@bt_uk Dear Management my fibre home 🏠 installation was attempted before the appointment date, due to security reasons they was denied access, my complaint was resolved by Lisa from Dundee office brilliant customer service 👍 highly recommend Bt products & services @BTGroup
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North & South Arden TMO
(@NthSthArdenTMO) reported
@btbusinesscare @btbusinesscare @BTLocalBusines1 I do not want to waste more time on live chat explaining everything again. I want the problems already logged to be resolved. BT local business London now ignoring calls
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Non League Cat
(@AndyPhillipson) reported
@bt_uk @Ofcom @MartinSLewis Hi BT. Really disappointed with the quality of service over the last week. My Internet has been running at 20% of my guaranteed speed for months. Raised a fault last week and... Had an engineer barge into our house maskless, 2 missed follow up
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ianduncs79
(@ianduncs79) reported
@bt_uk so we were supposed to have an engineer visit to set up our halo 3+ between 8-10am. At 11.40 used the live chat, they say they can’t help, ring bt, 1hr 16mins later I finally got through to qube gb who apparently contract to bt who then said he doesn’t have my job, ring bt