BT (British Telecom) Outage Report in Helston, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (6%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Penzance, Redruth and Camborne.
| City | Problem Type | Report Time |
|---|---|---|
 Penzance |
Wi-fi | |
| Redruth |
Internet | |
| Camborne |
Internet | |
| Penzance |
Internet | |
| Truro |
||
| St Ives |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Fine. You have just lost another customer.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie
(@CatriRose) reported
@BTCare I spent 1hr 20 on the phone last night to your colleagues who were trying to fix the Now TV package I have paid for. I was told I would receive a text today confirming it was fixed but have heard nothing. Pls can you help?
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Abbie
(@athrawe5) reported
@bt_uk Still no working phone after 14 days. Vaguest of updates with no end date (well, tracking fault says 01-12-22) The only reason I keep the BT line is that there is no mobile signal where I live. @bt_uk this is not impressive at all.
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Nick
(@nickbruff) reported
So, a member of the call center at @bt_uk previously said ‘**** you’ and hung up on me. I asked for a recording of the call and conveniently the recording ends when she says it. They’re leaving it at that. Which means they think it’s fine for that to happen. Great work @BTCare.
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Sally Cooke
(@sallysewandso) reported
@bt_uk I am checking whether my return has been processed. But in the interests of fairness and good customer service I would like reassurance that BT will review systems so that no customer is charged for a problem (delay in returns processing) that is not of their making. Thanks.
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Brendan Doyle
(@BD1888) reported
@bt_uk is there an issue with the email app? Can receive but not open emails.
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Jacquie Evans
(@jacquierevans) reported
@bt_uk Do you still have a live chat service? I need to downgrade my package but you can only UPgrade online (I wonder why). Can't find live chat. Prefer live chat to phone as you have a record of what was discussed.
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Amanda Newbery 🌳💚
(@amandanewb) reported
@btbusinesscare Second call from BT today confirming the charge stands from Annu Singh and emails returned #IMP-110493604. This has gone on long enough and is extremely distressing. Businesses need to be warned about extortionate charges and broken contracts from @BTBusiness
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Garyudson
(@Garyudson1) reported
@SeaCasa1 @bt_uk Can you use the camera on your phone to see behind it? Would that help?
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MD
(@emdotdee) reported
@bt_uk how can I check my router is working properly? Ever since I regraded my wi-fi quality has been terrible. Still connected to internet but my devices (iPhones, iPads, laptop, etc) all lose connection. Even the Wi-Fi extender light goes red.
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Kieran Martin
(@kiwi_uk) reported
@bt_uk Hi BT. We've upgraded to full fibre with you and you're asking us to send over working hubs for the same models. This seems like a massive waste of time, money and is bad for the environment with unnecessary deliveries. It makes sense to not replace working tech surely?