BT (British Telecom) Outage Report in Helston, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
The latest reports from users having issues in Helston come from postal codes TR13.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (15%)
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Wi-fi (14%)
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Phone (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Helston, Cornwall, England
The most recent BT (British Telecom) outage reports came from the following cities: Truro, Helston, Penzance, Falmouth, Camborne and Redruth.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Internet | |
| Helston |
Phone | |
| Penzance |
Internet | |
| Helston |
Phone | |
| Falmouth |
Internet | |
| Camborne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk No one is looking into anything. I have rung several times and emailed a complaint and not a single person has responded. I have equipment missing and a service starting for a house I don’t live in. Please delay the order until 30/10 and ensure the equipment is resent for 30/10
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Germoe, England
@bt_uk I am moving house but there was a delay. let you know and u said you have changed the date. However, you then sent broadband equipment to an address half built & started my service, even through I am not in the property. Also no reply or acknowledgment to complaint email.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk Move service. But with a delay as we were waiting for our house to be built.
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Jake Kimpton
(@jakekimpton) reported
from
Penryn, England
@bt_uk Ethernet connection to the router using a gigbit cable so no latency or speed issues should be present.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am tempted to cancel my entire package (phone, tv, mobiles, broadband and line rental) and go with a company who can provide the service.
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Ollie Kirkbride
(@Ace_pseudonym) reported
from
Camborne, England
@bt_uk I am not prepared to ring again. Be put on hold for upto an hour for the problem not to be resolved. Can you please get someone to call me.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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John Alastair Cook
(@Jacalakie) reported
@bt_uk once again staggering in your treatment of the elderly. Mrs Brown, 96, 50yrs a @bt_uk customer never missed a payment Now 2 days without her lifeline AND THIS IS SUPPOSEDLY a “welfare” response specifically for the old and vulnerable. It’s disgusting.
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Paul Smith
(@pauljsmith74) reported
@Cronin_JP_ @bt_uk If you’re out of contract with BT I’d honestly leave them.They’re a total shower of s**t.We had a home move booked & they never turned up!Sent the new hub to the old address.We cancelled & they’ve tried sending a bill for £80 for a service we’ve never had!
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SiBurman
(@symbosimbo) reported
@pauljsmith74 I'd love to, they were so rude on the phone yesterday. No offer of any compensation. I can't work with 1mbps of broadband! Unf I'm 12 months into 2 year contract 😭 @bt_uk
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Paul Smith
(@pauljsmith74) reported
@Bryony99165337 @bt_uk @OpenreachHelp If you’re out of contract with BT I’d honestly leave them.They’re a total shower of s**t.We had a home move booked & they never turned up!Sent the new hub to the old address.We cancelled & they’ve tried sending a bill for £80 for a service we’ve never had!
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Samuel Barnes
(@sbarnes00) reported
@bt_uk your service and all round treatment of customers has really dropped off a cliff; as soon as I can move to another provider I will be. One very unhappy customer. #btfibre
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Tony
(@Tonysmini) reported
@Old__Crusty @BTGroup @bt_uk BT retail/business sell you a service, within their parts of BT group they have people that deal with faults. If they think the issue is network related rather than within their home or exchange equipment, they request that Openreach investigate (from exchange to your home).
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Georginamay16
(@Georgiemay1605) reported
@bt_uk sort your customer service out and fix my Wi-Fi
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Paul Smith
(@pauljsmith74) reported
Honestly @bt_uk are a total shower of s**t!Had nothing but grief from sending equipment to the wrong address to engineers not turning up!Cancelled with them & then they have the cheek to try & charge £118 for a service we haven’t had!
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Fiona
(@Fiona78654345) reported
@btsportfootball @btsport Unfortunately cant watch it because your systems are do poor. ‘Service unavailable.. we are aware of the fault’
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Paul Weaver
(@paulweaver62) reported
@EE @bt_uk also during the months of October through to December 2022 I was promised compensation which has never been added to my account. I have had many complaints opened that I have lost count and now I am on hold to BT as I will be looking else where