EE Outage in Somersham, Cambridgeshire, England

How come the @EE signal right now is shockingly bad?

@EE Just tried ringing@EE can't get through. Absolutely brilliant. Paying nearly £80 a month for having a poor signal nearly most of the time. Not happy

@Lewis_1867 @EE Not yet! Still trying to convince @EE that I'm me. They seem to think I'm going about reporting issues with other people's Internet in my free time! 🙄

@EE Called the support and kept the same unlimited plan. As he mentioned without a change the plan would repeat

@katierose147 @Dannny_K @EE Sorry, what I meant was I'd have wanted to get them downloaded off the phone before I went through with it; sorry I wasn't trying to be rude :/

@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔

@EE what’s going on with my ps5 order? All I’m seeing is lots of people receiving them and I’ve still heard nothing, I ordered before 8:30am on 19/11 and I’ve heard nothing back. This is awful customer service

Finally got my #iPhone12Pro today, who else got theirs? Great service from @EE once again too 😬📱

@EE is there a way I can get in touch with customer services if I don’t know the account phone number. I havnt pod my bill because I’d like to cancel the contract that is no longer use shut impossible to speak to someone

Why is my phone signal on @EE always so poor? Can only get 2 bars and it’s making the battery drain much quicker too

@SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS

Oh my 1st the internet goes on a nightly same time every day go extremely slow thanks @virginmedia and now @EE is only 3G can’t complain too much cod internet is not in my name and I’m with EE as a virtual customer 🥺

@EE So disappointed in upgrade offers. No longer term customer loyalty with several phones. Previous prices quoted not noted on system and now prices nowhere near offers elsewhere from other providers. Time to move all accounts 🤨

Loyal customer to @EE for years and they didn’t even attempt to keep my custom when I found a better deal at 02 🙈

@EE great work guys. Advertise an offer that closes at midnight tonight, then start a pre-planned maintenance outage at 2200. That’s quite a few sales scuppered I’ll wager.

@packlam73 @O2 @EE That's not how that works (speaking as an ex-network guy who worked on building the EE née T-Mobile / Orange 4G network.) Also, EE were the only bidder ;-)

I know I’ve said this before but I can’t say it enough. Every single interaction I have with @EE customer service is exemplary. I don’t know how they recruit or train but whatever their secret is, I wish every company would take a lead out of their book. 10/10 every time.

@EE Says it’s busy :( never mind. Already missed 5 goals. 💔

Great so @EE are putting my price plan up yet again, but cant even provide me with a 4G signal. Can't wait for my contract to run out.

In Gloucester @EE shop, making an insurance claim on phone. Taken more than 2 hours on the phone SO FAR. First time, they took about 1 hour. Then went through another person. The next person's system crashed. Latest person is reading terms & conditions of policy. Help

@AFCMase49 @EE I’m with you on thi. Recently they have gone to ****. Going to leave them when my contract is up soon

@EE hi EE, upgraded my phone on the 8th August, received email confirming but nothing since!! Unable to reply to email, help on the app gives contact number but that cuts out saying this number is no longer available - what’s happening ?

My @ee pack had failed to renew, my phone is unusable and the @ee person I spoke told me there was no known solution to this, it was an IT issue with no prognosis. Not good enough. No info on Website or social media. Is this the vaunted @ee excellent customer service?

@PriyaMulji @O2 @EE Tesco mobile uses the same network as O2 and I’ve always found their customer service fab and some very good deals too. Worth a look.

@EE Been with u over 15 years now and your offers on an upgrade are terrible, looks like I’ll be moving to @O2 or @ThreeUK what’s your plans for an iPhone 13 with 100gb internet or unlimited

Just been cut off trying to call @O2 (want to move over to them). Will the service there be as bad as @EE?

@EE @EE could you confirm where service is guaranteed. Constant issues with phone since Jan 2022. Unable to answer calls today. Told by your technical advisor service is not guaranteed at home, whilst moving or whilst stationary.

@EE I paid for roaming whilst in orlando. It didn't work and my phone network was constantly on "emergency calls" only. I tired 3 times your help chat. Nothing worked. I tried this morning to chat online to explain why I don't think I should be expected to pay my full bill and

@EE recently within the last few months switched to EE from BT. BT sometimes had issues but not like EE in the last 6 or so weeks. can’t even have a conversation with anyone if i’m at home using the phone. i want out of my contract. reason being poor quality of product.