EE Outage in Cambridge, England

@EE I’ve tried DM but got the standard automatic reply - I think you have a problem as my Husband and I both use EE and neither can phone out on our phones using Wi-Fi calling or 3G etc

How come the @EE signal right now is shockingly bad?

@EE Just tried ringing@EE can't get through. Absolutely brilliant. Paying nearly £80 a month for having a poor signal nearly most of the time. Not happy

@Lewis_1867 @EE Not yet! Still trying to convince @EE that I'm me. They seem to think I'm going about reporting issues with other people's Internet in my free time! 🙄

@EE Called the support and kept the same unlimited plan. As he mentioned without a change the plan would repeat

Hey @EE I updated to 200mbps and now get less than when I paid for 100mbps. Can you please help to get back to why I subscribe and promote your service. Thanks.

@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔

@EE what’s going on with my ps5 order? All I’m seeing is lots of people receiving them and I’ve still heard nothing, I ordered before 8:30am on 19/11 and I’ve heard nothing back. This is awful customer service

Finally got my #iPhone12Pro today, who else got theirs? Great service from @EE once again too 😬📱

Why is my phone signal on @EE always so poor? Can only get 2 bars and it’s making the battery drain much quicker too

@EE great work guys. Advertise an offer that closes at midnight tonight, then start a pre-planned maintenance outage at 2200. That’s quite a few sales scuppered I’ll wager.

@EE Appalled with your service since I moved to my new home 5 weeks ago. Still no phone line or broadband & no resolution date. I have to chase you every day for updates despite it apparently having been escalated. I am told the same thing every day & nothing changes. Had enough.

I know I’ve said this before but I can’t say it enough. Every single interaction I have with @EE customer service is exemplary. I don’t know how they recruit or train but whatever their secret is, I wish every company would take a lead out of their book. 10/10 every time.

@EE Says it’s busy :( never mind. Already missed 5 goals. 💔

Come on @EE get this sorted out! A loyal customer being treated like this isn’t good for your PR....

Great so @EE are putting my price plan up yet again, but cant even provide me with a 4G signal. Can't wait for my contract to run out.

@mk1plumbing18 @morrishgp @SkyHelpTeam @bt_uk @EE @virginmedia Honestly I’d say the worst company Iv ever had the displeasure of dealing with but in all fairness it’s a good price and I get good speeds with minimal issues but the setting up was like pulling hens teeth

@EE Warning customer service really poor

WiFi connection in the house has been awful this evening. Disconnected then when it reconnected the Internet speed is virtually non existent so you can't do anything. @EE sort it out!

@notJonahVeep @EE Thanks @notJonahVeep. I have no intention of going as silent as EE customer services have. I'm selling/buying a home, so unimpressed with them trying to pull an offer after running credit checks. They said I wouldn't need to worry about more credit checks if I accept their offer!

@EE @hueythered Typical EE raising prices. Best way to avoid this is to go with another provider. EE are likely to be shut down with how badly they are run

@samuelsbritton @EE Go elsewhere Sam and then call EE when you have a strong alternative offer and ask them to do even better. EE are often one of the slower providers, worse customer service and their social media team are a joke who spend their whole day making memes and ignoring customers.

@scott_and_ball @EE I'm in London and EE have no broadband to my property for 1 week. Such a bad company. Their social media team tweets all day about feminism, their IT team is busy watching Netflix and their CEO is busy on his August holiday. They can't get anything done.

@Hopscotch12341 @EE One way you can avoid this is by switching provider. EE are a terrible company and do not even respond to customers, like me, who ask them for help

@EE Topped up my 4GEE mini with £15, it’s showing the top up but no data? Can you help please?

@EE not happy in France, and needed to make a call- my data and everything is has been working but I can’t make any calls out to UK. Absolutely terrible service

@EE my broadband is down any idea how long for?