EE Outage in Rotherfield, East Sussex, England

Customer Loyalty definitely isn't a thing anymore @EE. Called them this afternoon and couldn't price match on an upgrade. Once my other contract is up I'll definitely be moving it

@EE Hi Linzi, so if I’m going to start paying for this from October what’s the latest I can cancel and not be charged please??

@EE Hi, I have the 3 month free trial of BT Sport. If I cancel today (I’m only 1 month in) will I still have access to the channel for the next 2 months?

@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

@EE How do I report a broadband speed issue - phone lines appear to be closed. It’s currently at 10% of the maximum speed and 20% of the guaranteed minimum.

@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!

@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.

The @EE mast in central #TunbridgeWells has been down since 3am last Wednesday. C’mon EE, this isn’t rocket science! Get it sorted.

@EE I'm trying to add my number to my new account as I have just moved as keeps saying error in the app and the website, please help

How shit are @Apple and @EE had a new phone sent to me because mine was stolen and they send me a faulty phone!!!!

@EE Haven’t changed my phone yet. Just moved over for better quality service and value for money.

@EE disappointed in the service received. upgraded my phone still not received it dpd saying they never received it from u. U saying u sent it. Customer service saying they will call me back never heard back got cut off. Very angry &thinking of cancelling my contract completely

@EE is there a problem with your site. I've been unable to log in all day. Just get an error message . It seems I am not alone.

@EE What if I wanted to terminate my contract im assuming it would we the balance covered across 9 months at £49 so around £441 with VAT

@EE I do appreciate your help, I will, as I do every upgrade, will have to find the deal from the EE website I would like, it seems the upgrade team want me to take the biggest payment increase possible. It the size of the sale over just a sale that seems to be the case at present.

@EE my partner is having issues logging into her online account. Keeps getting server error or we’re having problems try again later this has been ongoing for over a week. Could someone investigate?

@EE Hi I am having issues with logging into the app and the website. I try and sign in and both have error messages. This has been going on now for 2 days.

@EE And let the crap customer service carry on

@EE I was left waiting 20+ minutes due to an EE 'service issue', very poor that EE cannot then wait for more than 8 mins & then offer no apology & try to defend it. Offers that were given were incredibly expensive compared to other providers - business taken elsewhere.

@EE please help me! I cannot receive calls or make calls as it says no network. This has been going on for DAYS and I have no way of contacting you as I don't even have network to call you!

@EE Hi what's your suggestion pls to log in in my account as your sys doesn't allow me to reset password, doesn't send me a link, can't remember details & can't use my mobile or acc. numbers or register again Your sys is bad in helping as it's days I'm waiting and trying Thanks t-mob

@MoohanLiam @EE Update from EE - "there's some ongoing issue with My EE where some customers are getting this error and unable to login. The internal team is aware of this and working on it so that they can get this issue fixed for all the customers as soon as possible."