EE Outage in Moreton, Metropolitan Borough of Wirral, England

@EE Website still down???

@EE website still down, shite

@EE if I run Speedtest on my 5G I get around 300mb/s if I then tether my computer to the phone (3 feet away) the pc can only get 30/down 2/up. How come you restrict it?

@EE hey folks, how long does a SIM card normally take to arrive? Phoned and signed up as a new customer on Saturday...

@EE Been trying to contact support no response. I have taken SIM card out of iPad mini 4 then put it back in now can’t connect to EE? HELP

@EE Hello. I need the issue sorting out with my numbers!! I’m getting a bit fed up now of being given different info!! Was told I would have a update by Friday last week and I’m still waiting for the update!! It’s been 2 weeks tomorrow and it’s still not sorted!!

@EE can you please confirm if existing add on’s (discount) which state can not be removed, can you used for a sim only upgrade. Can’t get onto my online account to get help

@EE Erm.....manage your supplier open reach better so that the quality of my service doesn’t continue to deteriorate.

Why #BTGroup are the parent Group responsible for @EE Communications Why are you in #Neston &local server using signal strength to prevent any interaction on #Twitter + my incoming calls It is a criminal offence breaking RIPA Act of 2000 on Communication @paulthedyer @pritipatel

@EE hi is there a problem with the payment system?

@EE Hi Georgia, thanks for getting back to me. It’s not that I am having problems at the moment but when I spoke to EE recently they offering a minimum guaranteed speed of 18mbs for a new 18 month contract. A couple of years ago it was either 28 or 32mbs, will be going elsewhere.

@EE my broadband is very slow and the router randomly goes off, I am getting fed up of paying over £40 a month for a service that’s bad

Got to thank @EE today for their utterly tremendous customer service!

New phone from @EE due today communication from @DPDgroup_news to arrange delivery instructions nothing followed no phone no help from @EEcust it @DPDgroup_news

Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄

@SkyUK has to be the worst Internet provider. Literally Drops every 5 minutes. Gonna send my @EE bill too them since Ive resorted to using my data as thats 100% better than their ‘Best Wireless Router’ even with a Signal ‘booster’ 🤬

@EE Still not working - night

@EE I need to report a safety issue with your equipment on GT George Place, Liverpool but can't get though on your customer service line. Pleas send me the number for network safety issues.

@EE @EE I take it all back. It’s back to no service underground again today. I assume maybe 5G trials were on Monday and it boosted 4G and maybe things are reverted again today :(

@EE hello, help, moved to you on 20gig deal so surprised that I get texts saying used all data and pay for more, your staff say I only get 2gig. Overcharged

@EE disappointed with both your app and the online page as both NEVER work. continues to say there is an error and I'm unable to log in! Whats the problem??

@EE signal issue in Plymouth Ward areas: I've been liaising with the BT (who own EE) Public Affairs Director for Wales, who has advised that the landowner has now allowed access - the mast should be repaired sometime next week. Unfortunately no definite date could be provided.

@EE Thanks Jason. Been trying to log a complaint with them with no success. I will try your link.

@EE My internet is broken and I’ve got no phone signal at all and you can’t get anyone out to fix it for over a week. What is going on?!

@EE please help, you sent me an offer for my wifi for 2 days unlimited data for £2. When I tried to text back to the message it’s not activated. Please assist

@EE Hi. No problem am I able to phone on his behalf ? I’m unable to be with him currently ..

@EE any reason why WiFi is down in Sa154sh?

@EE Hello, I ordered my upgrade online on Thursday and have heard nothing about delivery? Any help would be appreciated. Chloe.

@EE It has been looked into and all the time, same response. Nothing we can do just block the numbers. That’s it. I’m utterly disgusted at the lack of support we customers get. Option that was offered is for me to change my number and I have explained why that’s not possible.

@EE hi, ive currently got a 4g payg sim, ive noticed your sim only 5g plan of 120gb for £20 is available, ive read the small print and it seems you can use this with a 4g device using your 4g service? Is this correct? Thanks