Is HSBC down in Wallington, Greater London, England?
Problems detected
Users are reporting problems related to: mobile app, website and transactions.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Wallington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Wallington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 22: Problems at HSBC
HSBC is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Website (21%)
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Transactions (15%)
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Login (9%)
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Transfer (2%)
Live Outage Map Near Wallington, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Southwark, Abbey Wood and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Transactions | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Wallington, England
Latest outage, problems and issue reports in Wallington and nearby locations:
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Robb’s Anti-Growth Coalition
(@muffinman0302) reported
“Let’s automate everything” - @HSBC_UK Cash paying in machine and cheque paying in machine (singlular) in Halifax both broken. Welcome to the modern world. They didn’t mention this nonsense on Tomorrow’s World.
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alexis swete
(@rosebudswete) reported
@HSBC_UK Yes or rather my fiancé is. I am already a customer.
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Parixit
(@Parixit68873027) reported
@HSBC_UK @HSBC_IN I raised dispute regarding refund of international transaction. Today I received refund but £2000 less then actual amount. I have been talking with customer service at HSBC and haven’t got any answers. It has been hovering since Nov2022. Pls resolve ASAP
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Tara Nurse
(@trlnurse14) reported
@HSBC_UK is today not a normal working day? Daughter told to go into branch to open student account. Gets to bank and told nobody in branch knows how to open a new account. Come back next week! Total insanity!!
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Sean Wood
(@seanrw95) reported
@HSBC_UK thanks for force logging me out of my Digital banking app and subsequently locking me out of my digital banking and secure key when entering the CORRECT DETAILS. Sort your shocking service out, I’m so close to switching Banks fed up with **** like this every 5 minutes.
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laura throb
(@hivelettings) reported
@HSBC_UK worst service EVER when trying to open a new account in the Sunderland branch today. The girl was aggressive, refused to serve me, offered no alternative appointment & the branch was open for another 2 and a half hours.
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i am Atma Love - I ❤️ HIVE
(@IamAtmaLove) reported
@monese How long does it take to respond to non premium customers? 1 month? Access to help does not include a phone to a human, and even link to send a message is very well hidden! Do #HSBC know? @HSBC_UK i think you bailed @monese out. What do you think about their service?
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TillyT
(@TillyT17) reported
@HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?
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Mike B.
(@brooomster) reported
@HSBC_UK I will do next time I have issues.. Thanks
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Shiva Tarantula
(@ShivaTarantula) reported
@HSBC_UK why is your live chat service so slow and also why am I being told I cannot get an email of proof to show a charge back has been cancelled? I'm pretty sure as a customer I am entitled to that if I ask for it.