HSBC status: access issues and outage reports
Problems detected
Users are reporting problems related to: mobile app, login and website.
The latest reports from users having issues in Sutton come from postal codes SM6 .
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Sutton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at HSBC
HSBC is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (56%)
- Login (25%)
- Website (10%)
- Transactions (7%)
- Withdrawals (2%)
Live Outage Map Near Sutton, England
The most recent HSBC outage reports came from the following cities: Sutton, Southall, City of London, Coulsdon, London, Wallington, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
|
Website | 3 hours ago |
|
Southall
|
Mobile App | 16 hours ago |
|
City of London
|
Mobile App | 5 days ago |
|
Coulsdon
|
Withdrawals | 13 days ago |
|
London
|
Mobile App | 14 days ago |
|
Wallington
|
Login | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Stephen Hines (@hines_stephen) reported from London, England@HSBC_UK @PostOffice Can either of you help?
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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shipar ahmed (@shiparttn) reported from Wandsworth, England@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Kenneth07834 (@kenneth07834) reported from Croydon, England@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Luke (@LukeHugh3s) reported from Croydon, England@HSBC_UK is there a fix for you app not working on this new iOS update?
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Sam Shethran (@ShethranS) reported from Merton, EnglandHSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Elana C (@elanacovshoff) reported from London, England@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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steve (@stevedw40) reported from Wandsworth, England@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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lara barstow (@lara41311249) reported@HSBC_UK My boyfriend hasn’t been able to log into his mobile banking for two days now, and still cannot access it, nor can he access his online banking. We need this to send our bills etc.
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Scott Fowler (@sfowler49) reported@itvMLshow @ITV I've done a balance transfer to an @HSBC_UK credit card but they haven't paid off the other card. I've contacted them but been told it could take 10 working days for an answer. Not great, I tried to cancel the transfer but they insisted it was too late. Actually worried about it
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Morgan Jones (@MorganJ701) reported@HSBC_UK It’s gone down again
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Claire Presland (@clairehaseldine) reported@HSBC_UK @HSBC your #HSBC business banking app appears to be down again. Do you have a time when you expect it to be back working again please?
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trains of jupiter (@JupiterTrains) reported@HSBC_UK hi, I had a call with your Indian call centre about online access to my online mortgage account. They couldn't resolve it and said they would get IT helpdesk to call, but I haven't heard anything. Can you please let me know how to contact the UK based it help desk please
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Claire Presland (@clairehaseldine) reported@HSBC_UK Hi - it was saying it was currently unavailable, tried multiple times. However is now working again!
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David Whirledge (@DavidWhirledge) reported@HSBC_UK @MaraduLokam They are a joke and will try and feed you through their automated systems - don't really want to help
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La mera mera (@Atteconqueso) reported@HSBC_UK Hi, I'm still having problems and now the app won't perform authentication. Tried restarting my phone and resenting my password but no luck. Any advice will be appreciated.
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Aishlyne (@MSZ_x6) reported8 months pregnant and my bank has been blocked for 7 weeks @HSBC_UK is the WORST BANK THEY HAVE MADE ME SUFFER FOR NO REASON any lawyers available or solicitors to help me tackle a case with HSBC.
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David Whirledge (@DavidWhirledge) reported@repa28782727 @HSBC_UK did that to me too - but would not give me any answers as to why. customer service team openly lie as do complaints team. Was told i had filled in a form but could not provide me with the form. Good luck but don't hold your breath -