Hyperoptic Outage Report in Stepney, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Camden Town, Croydon, London, Southwark, City of Westminster, Hackney, Ealing, Newham, Barking, City of London, Tower Hamlets, Poplar and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Wi-fi | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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ON🚀
(@heyoncar) reported
from
Romford, England
@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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rupesh.eth
(@rupechat) reported
@Hyperoptic All well and good but pointless if your engineers literally unplug me for no reason and can’t come back to fix it for days… shocked really shocked that this can be allowed
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🇬🇧🇺🇸🇨🇦🇦🇺🇳🇿 👁👁🇺🇦
(@JohnStokes0uk) reported
@Hyperoptic It doesn't matter when you live in houses. Does it hyperoptic.Because you don't like installing your service unless it's a block,because you earn more money.
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⭐️ ʟᴀʀʀʏ ᴀɴᴅ ᴘᴀᴜʟ ⭐️
(@larryandpaul) reported
@IanDunt @Hyperoptic (Assuming you can get their service. Their customer service is second-to-none, too.)
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Jocelyn Abbey
(@JocelynAbbey) reported
@Hyperoptic Trying to install new router. Postcode W2 1SY. Do you have an outage here?
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Perry Kennedy
(@pezza_91) reported
@IanDunt @Hyperoptic if available is amazing for speed, reliability and customer service. Sadly if not only virgin will have speed but they’re so bad if anything goes wrong. Possibly community fibre but they’re quite small
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Honey Badger
(@HoneeyBadg3r) reported
@Hyperoptic I’m waiting for your service like for a Christmas. But still nothing. I have to use useless TalkTalk with 20mbit broadband. Make my neighbourhood happy and connect us to hyperoptic
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BLOCKED BY SHELL ENERGY FOR THE SECOND TIME
(@BlockedShell) reported
@ShellEnergyHome According to information from Ofcom Shell Energy have Not signed up to pay Compensation for Poor and Loss of Service. But the major broadband providers who have signed up, include BT, Hyperoptic, Sky, NOW Broadband, TalkTalk, Virgin Media and Zen EXPLAIN WHY Shell ENERGY have NOT
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Andrew Hodgson
(@adhodgson) reported
Hey @Hyperoptic what's the point of sending out sales teams to flats and getting them knocking on existing customers doors? I've had that twice now in the last 3 months. Surely they should know which flats already have service?
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WM Big Local
(@WMBigLocal) reported
Thread: Providers with inbuilt social tariffs don’t usually advertise this in their marketing material, but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs to those on Universal Credit.
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Dr Teej
(@teejay2g) reported
@Hyperoptic @TheSun @Hyperoptic may be cheap but their customer service is deplorable. Over 2 weeks and no feedback on when internet can be set up, just a load of nothing from offshored customer service reps who know nothing. All beware!