O2 Outage in Wallsend, Borough of North Tyneside, England

@O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

@O2 Im pleased 😊 scammers are awful!

Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

@O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

@O2 hi - my wife has been trying to resolve issue with SMS settings - have disappeared yet again. Spent over an hour on live chat but keeps getting passed to different teams then cut off. Has happened before we know what needs to be done but very poor service now.

@2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

@O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

@O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

@O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

@O2 Your service in NE2 is shocking

@BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

@O2 is there an issue with the app data counter, mines said unavailable for the last few days

@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you

@O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

@Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.

@LukeSwinden @O2 I’m in the same battle with them. I claim they never heard of it. Can’t block that number. It’s not their fault. I signed up. I didn’t. Never heard of that before. I think @O2 sold my number or something. Shady

@christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK This three customer service looks like a crap service service looks like either I have to drag this matter to court or go for better option

@O2 For some reason I am unable to send you a message. Can someone help me

@Bullet_1986 @O2 Hi there, Sorry to hear about your issue, the device is experiencing a delayed launch sadly. Please stand by as they are likely to be in stock in the next few days

Had no idea it would be impossible to get financial assistance from a company as big as @O2 I'm sure their profit margins would make it quite easy for them lower my bills. #unhappycustomer #badservice #rude #unhelpful #debts #thanksfornothing

@O2 my data isn’t working, I’m a vulnerable adult and I need my FULL service up and running!! I will leave because of poor service at this rate

@O2 I have spent the best part of 2 hours trying to sort out an upgrade that I was told I was eligible for only to be told that I am not! I have been a loyal O2 customer for many years and am paying over £100/month for 2 devices, but will be leaving as soon as I can!

@O2 can you cancel my order. I am tired of being fobbed off. The order isn’t even in my 02 account. So why do you keep sending me online

Hi @O2 I have dm’d you regarding an issue with my billing, the online links were not much help in this

@O2 hi I have just sent a dm regarding an issue with billing

@O2 my husband is currently shielding, and unable to leave house. He has paid you twice by accident has tried to call you and was spoken down to. Natwest have confirmed the double payment. All he wants is the money returned so he can pay other bills. He is vulnerable.