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O2

O2 Outage Report in Stretford, Trafford, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Stretford, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stretford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Stretford, England

The most recent O2 outage reports came from the following cities: Manchester, Bolton, Oldham, and Stockport.

CityProblem TypeReport Time
Manchester Total Blackout 2 days ago
Manchester Phone 9 days ago
Manchester Phone 10 days ago
Manchester Phone 15 days ago
Bolton Phone 18 days ago
Oldham Phone 18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stretford, England

Latest outage, problems and issue reports in Stretford and nearby locations:

  • pathookway
    patricia hookway (@pathookway) reported from Walkden, England

    @O2 please can you help not happy at all

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    @O2 @o2 You don’t want to help enough unfortunately! Started off well, then ended up worse than the telephone customer services! Hope no one needs a refund anytime soon, if you do, good luck with that!

  • chris210884
    Chris Moorhouse 🐝 (@chris210884) reported from Ashton-under-Lyne, England

    @MarkEvansO2 absolutely shocked and appalled by the diabolical level of customer service at @O2. Just had a gentleman hang up the phone on me when I’m trying to sort out my late father’s account. Disgrace #shockingcompany #shockingcustomerservice

  • damienandem
    Damien & Emma (@damienandem) reported from Bury, England

    @O2 Hello o2 I’ve had great service from the network with a lot of different issues. But to be honest I’ll never understand why it takes hours and hours for a sim to activate....

  • MessengerNic
    Nic Messenger (@MessengerNic) reported from Golborne, England

    @O2 I keep getting calls from different numbers in South Sudan. I contacted your call centre and no help was given. I accidentally answered one of the calls and it’s charged me £15 on my bill!! Not even my fault! 😤 and you can’t even refund me!! Disappointed 😔

  • planesmad2016
    Aviation News ✈️ (@planesmad2016) reported from Bury, England

    @O2 as a victim of domestic abuse I would thought O2 would be more understanding and helping customers who experienced financial abuse as well if domestic abuse! I haven’t received any of that from you! Horrible nasty network! #Poorcustomerservice @bbcthree @MarkEvansO2

  • damienandem
    Damien & Emma (@damienandem) reported from Bury, England

    @O2 Several times and more, I will leave it to tonight, at which point I’ll require you to fix this. Contract costs a fortune I expect to be able to use what I am paying for. Thanks

  • michelle2570
    Michelle❤#TeamChester❤#TeamLinkinPark (@michelle2570) reported from Walkden, England

    @chrisstyles44 @O2 I honestly feel truly sorry for all the 02 customers who haven't heard anything about their new mobile phone delivery, that should arrive today! It's so UNFAIR! The 02 Purchase Team have totally messed up! They never checked the phones' actually stocks for reordering in time! 😠

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    @virginmedia that was extremely good service by your customer service team. Thank you very much for all your help. Maybe you could give some advice to @o2

  • AdamMoran
    Adam Moran (@AdamMoran) reported from Sale, England

    @dmhprior @O2 Sounds a bit like waiting for @virginmedia to install broadband, albeit they don’t owe me ££. Just general lack of interest in any form of customer service.

  • MDOG_Manchester
    Manchester Dining Offers (@MDOG_Manchester) reported from Manchester, England

    @hellofawaytodie @O2 There’s a mast down though

  • MDOG_Manchester
    Manchester Dining Offers (@MDOG_Manchester) reported from Manchester, England

    @MikAlexH We’ve got **** all from @O2 here, I’m off tomorrow, leaving them. See ya you bunch of useless lying *****!

  • jordanbuckley92
    Jordan Tui Lolahea (@jordanbuckley92) reported from Manchester, England

    Sick of never getting service with @o2 didn’t move to these to deal with this shite daily!! Pissed off

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Middleton, England

    Well my opinion of @O2 has just (to quote a word used so many times by O2) “escalated” from bad to absolutely useless!

  • thegourmetgays
    Thegourmetgays™ (@thegourmetgays) reported from Urmston, England

    @MDOG_Manchester @O2 @ThreeUK @VodafoneUK @bt_uk @EE @giffgaff @Plusnet @SkyUK @Tesco I’m with @EE and never had an issue

  • richardpeabody
    Richard Peabody (@richardpeabody) reported from Cheadle Hulme, England

    Most mobile providers now offer 'Internet calling' which means mobile signals via Internet. If you don't have a mobile signal your broadband will carry texts and calls. Therefore if you can shop online, you can recieve a text! @BBCNaga @Moneybox @O2 @VodafoneUK @EE

  • leahbossons
    leah rose x (@leahbossons) reported from Manchester, England

    @O2 are absolutely useless. Rude staff and not a one of them have a clue what they’re doing.

  • rhinowinny
    Dave Winstanley (@rhinowinny) reported from Manchester, England

    @O2 I have been a customer for 4 years and every time I call I get 'we are unusually busy and you may be waiting 15mins'. I would suggest your resource planner needs sacking. Pusz poor customer service yet again.

  • bluegail1
    Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈 (@bluegail1) reported from Salford, England

    trying to get a credit off @o2 is an absolute nightmare, 3 months they have been promising it’ll be in my account! Fuming!🤬 Worse customer service ever! I can see me getting away this long with not paying my bill! Worse than useless!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Terry__Butler
    Terry Butler (@Terry__Butler) reported

    @virginmedia @O2 Just dialled 1908 for help with broadband again. Do I have to wait 30 minutes to answer the same questions as yesterday to be told we've changed some settings and it should better now. It isn't. I recently upgraded TV and BB to 500 mbps. It's been worse since then.

  • johnmiddlefarm
    John Murphy (@johnmiddlefarm) reported

    @O2 Sorry that’s not worked before. Waiting 9 days for a customer services representative to call us back and waiting 5 days for the complaints team to book a call. Even your own people are frustrated. We are trapped in your system and nobody is doing anything to help

  • Sarah_Venners
    Sarah (@Sarah_Venners) reported

    @O2 your mast in NW3 is down again for the second time in less than 2 months and still no compensation is being offered despite MASSIVE over charging of tariffs????? I cannot wait to leave your god awful service, absolute joke

  • johnmiddlefarm
    John Murphy (@johnmiddlefarm) reported

    @O2 still failing me as a long term customer. 3 weeks since we’ve tried to switch out business numbers to domestic. Stuck in their system. Complaining has achieved nothing. Calls not returned. Buyer beware of O2.

  • Onlymemickh
    Onlyme (@Onlymemickh) reported

    @virginmedia @O2 After being a loyal customer of @virginmedia I am dissatisfied that my bill has almost doubled. Customer service is awful and no response from your CEO.

  • ficam1967
    FiVeganIndy (@ficam1967) reported

    @O2 Hi no signal at all today! Help!

  • BR_4_NN
    B🐝 (@BR_4_NN) reported

    @O2 i'm having trouble with my sim card? i've got a 5G device and i've never gotten 5G in the almost year i've had this contract, my sister has the exact same phone as me and she always gets 5G in the places that i don't

  • jackmbishop_
    💙💚💛❤️ (@jackmbishop_) reported

    I’m sick of having no signal @O2 😭 anytime I travel anywhere it never works

  • Bluebird_McCord
    Honor 🏴󠁧󠁢󠁳󠁣󠁴󠁿🍡 (@Bluebird_McCord) reported

    @O2 just wondering why your support channel on the myo2 app is not working? I’m needing to enquire about something and cannot call out. Thanks

  • Jacquel78216208
    jacqui (@Jacquel78216208) reported

    @KeithHumphreys @O2 I have the same issue in Spain