O2 Outage in Pontefract, City and Borough of Wakefield, England

i give up with @O2 online help. all i need to know is, can i buy an apple watch and connect it to my existing simo contract? (using iphone X) all it says is it has to be a "monthly contract". the simo is an 18 month one. HELP!

@O2 Hi. I'm not an O2 customer but I'm receiving txt msgs saying you're having problems with my payment. Error or scam?

Hello @O2. Looking to transfer one of my two phones to another network so can’t text for PAC. Advice is to request PAC via MyO2 but no sign of page to actually do it. Can you point me to the right place?

@O2 Thanks but that’s not helping. We can’t really run a business with poor mobile signal that constantly drops

And now because of @O2 I am being treated like crap by @EE You’re all as bad as each other!! Any better #phonenetworks out there?

And now because of @O2 I am being treated like crap by @EE You’re all as bad as each other!!

@O2 I've never placed an order with you. That's my work email.

@O2 What the hell is going on with your service lately in Leeds LS13 area, calls keep dropping and getting dead rings a lot at the moment. Just on hold for while get through and call goes dead again. 😡😡😤😤

So sick of not getting any signal with @o2 whilst at home. Calls either drop out, unable make a call or cant receive calls and they go straight to VM. So frustrating! 🙈 reported & get told 'everything is fine' - so embarrassing when on calls with work. #timetochangenetwork

@O2 customer service is absolutely disgusting

@o2 I’m having a real issue with o2. I’ve tried every avenue with no result.Apparently when you buy a phone In store they can’t help on the phone. I’m a key worker in the NHS this is my first day off could really do with not spending it chasing people who keep passing me on !!!

Decided to treat myself to a new phone last week. It’s great having no network for a week especially in the time of a pandemic due to a failed port in and @O2 advisers just fob off with wait another 48hours. #FirstWorldProblems

@PeanQ @mobdevross @O2 @ofgem I’m having same issue here. Told by adviser just now I’ll have to wait another 48hours. Been without network since Sat!!

@O2 Already tried, still same problem. You must know they is a nationwide problem again with amount of tweets experiencing the same problem as they other week when the network went down

@O2 do you have a problem with your phone network again, can not make or receive calls in the LS6 Leeds area, data is working OK

Well it looks like I'm now going to have to TETHER so I can actually use some internet on my PC seen as @virginmedia is STILL down in my area. Now all this is gonna come out of my data allowance @O2 , brilliant

@markhughes2985 @O2 I'm having the same issue

@O2 Hey! Word of advice for your staff - do not be rude when someone calls you to tell you they’ve found a plan that’s half the price and is offering the same. Your pushy advisor was very rude and didn’t want to give me my PAC Code. Sort it out - won’t be coming back!

@O2 I’ve DM’d you with a problem with my bill that needs looking at before I cancel all my direct debits - details of issue in the DM. Thanks

I think @O2 @VodafoneUK @EE etc should offer additional free data to @NHSuk @GoodSamApp volunteers to stop them running out and not being able to help people! @SkyNews @BBCNews

@O2 @Turrallify Support accounts suck at reading 99% of the time

@O2 why is there no way to speak to a human? My new SIM card is not working and I cannot get help anywhere.

Love that I contacted @O2 today to ask for upgrade help... told them I'd seen a better deal with another provider and he told me to leave o2, good customer service there

@O2 why are u completely impossible to contact? Why do you not respond to anything? Why does your call centre hang up on every option? Why can’t I speak to a person? Why are u so utterly infuriatingly useless. Why can’t I get any customer service? Why do I have to resort to this?

@O2 do you have a phone number so I can speak to someone about an order?? I'm going round in circles on your website trying to find help!

@O2 It’s ok they have offered me £30 for my inconvenience, hopefully some local charity would like to take this £30 off my hands. £30 for being given horrendous customer service and incorrect pricing. That £30 will be given to someone who will appreciate it.

@O2 I’ve been trying to get through to damage cover to claim on my insurance but it boots me out the IVR every time. Your website says call 202 I do that and I never get through to anyone. Please point me in the right way before I log a complaint.

@O2 calls are recorded for quality and training purposes *unless they offer you incorrect prices and speak to you like ***** but other than that calls are recorded to make them look good. Absolute shambles of a company. Fancy 3 more contracts @virginmedia

@O2 trying to contact your support team and the service keeps disconnecting me. Trying your messaging service cannot get through. I have a question about my recycling and nobody to answer!

@O2 why does you’re automated service keep cutting me of telling me I can only spray to someone about a post or stolen phone? I want to spray to an advisor not a ******* computer!