O2 Outage Report in Pontardawe, Neath Port Talbot, Wales
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontardawe, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at O2
O2 is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Pontardawe, Wales
Latest outage, problems and issue reports in Pontardawe and nearby locations:
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Kevin
(@kevevs1908) reported
from
Swansea, Wales
@HayleyJ87 @O2 If it’s a direct debit Falkland your bank, cancel it and ask them to do an indemnity claim If it’s a card payment tell them you want their disputes team to take it up with O2. They then by law have to prove to your back that you signed up to pay. Yes I work for a bank
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Nicola Fine
(@NicolaFine1) reported
from
Swansea, Wales
Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.
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Paul Furse
(@Fursey79) reported
from
Port Talbot, Wales
@O2 Can I get some help please
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Warren Weerackoon
(@1JNR) reported
from
Swansea, Wales
@O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!
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Sian •• [Superman] •• ❤️[Batman] ••🤘🏻
(@SianRhian) reported
from
Swansea, Wales
@O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!
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master.vapour
(@MartynWilliams6) reported
from
Maesteg, Wales
@tescomobile I do enjoy your network, even being part of the @O2 family
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Gareth
(@welshgje) reported
from
Gwaun-Cae-Gurwen, Wales
Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.
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michael bonomi
(@mikebonomi) reported
from
Swansea, Wales
@O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.
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Paul Furse
(@Fursey79) reported
from
Port Talbot, Wales
@O2 Again,A really poor signal in the Sa12 area😔
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Anya Russell
(@AnyaRussell97) reported
from
Gorseinon, Wales
@O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒
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Stuart Davis
(@stuartdavis21) reported
from
Swansea, Wales
Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2
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LEEROY REED
(@LeeroyReed_Vex) reported
from
Neath, Wales
@O2 by far the worst network I’ve ever used
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Kieron Rees
(@kieronsrees) reported
from
Swansea, Wales
@O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉
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Kieron Rees
(@kieronsrees) reported
from
Swansea, Wales
@O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!
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Morgan Saper
(@mksaper) reported
from
Gorseinon, Wales
Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!
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michael bonomi
(@mikebonomi) reported
from
Swansea, Wales
@franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.
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Gerwyn Williams
(@star45gazer) reported
from
Cwmllynfell, Wales
@O2 Priority app not working!!!! C'mon pull you fingers out #peterkaytour
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huw bevan
(@huwbevan) reported
from
City and County of Swansea, Wales
@O2 really bad customer service from O2 today. One part of the company not listening to another.
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Andrew Reed
(@reedo456) reported
from
Bishopston, Wales
@O2 No help needed thanks - @EE are much better
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Jane attwell
(@Janeattwell) reported
from
Crofty, Wales
@O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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John Pudney
(@johnpudneyhq) reported
Hey @O2 I switched to your service approx 3 months ago and, don’t take this personally, it’s not working out. I can barely make calls in Chester or Liverpool, @spotify is sketchy due to lack of signal everywhere, and it’s just utterly miserable. I want out.
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maria thompson
(@mazmoe061) reported
@O2 @MJJ83 I would like know why it takes so long to have your service restored after the bill is paid three days now I've been waiting ??
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Andy Campbell
(@AkaSkaman) reported
@O2 HI placed and order on the 1-12-2021 ms-519298598 with the promise of next day delivery, well as of yet nothing has arrived and trying to contact 02 is shocking , please can you cancel my order .
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Lesley MacGregor
(@scoobs1969) reported
from
Kilbirnie, Scotland
@O2 I need to cancel a sim order can someone help
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RhonaBT
(@RhonaBT) reported
Come on @O2 and @EE two months now and still no phone signal in PR3 5AS. When will you take it seriously and fix it !!!!!!!!
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Mark Jones
(@MJJ83) reported
@O2 @MarkEvansO2 @LutzSchueler you were notified of this at 13:00 and have seemingly done nothing since. How many other people have been tricked like me and have had their credit score damaged as a result? Customer focus? Nope!
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Eduku
(@Yvesniamkey) reported
@O2 Customer service in SA is completely awful they activate a contract deal and keep charging... spent 4hours on the phone and nothing has ever been dealt with ! Everytime I call i have to keep repeating myself.... Can someone help?????
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Michael Causton
(@MichaelCauston) reported
@O2 @o2 “rest assuring” me doesn’t help! had to give up yesterday. Calling now… long wait already and have the section choice of fraud or website and then you hang up! Even for a complaint - definitely not the service you should be offering!
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Vicki
(@vixylix) reported
@O2 So it’s took you all day yesterday and just now to reply, the morning of my sons birthday for when this phone was due and he now has no phone to open. Fantastic start. Can you confirm for any future problems with o2 I won’t ever be able to speak to a person to fix it?
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Jack Wilkinson
(@jw1601) reported
@O2 Thanks have now registered so should be back on the phone within 24 hours. There’s an @arqiva mast down in the area so it’s not just you it’s Vodafone, EE and the providers that use your network too.