O2 Outage Report in Headcorn, Kent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Headcorn, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Headcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at O2
O2 is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Headcorn, Kent, England
The most recent O2 outage reports came from the following cities: Maidstone and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Ashford |
Wi-fi | |
| Tenterden |
Phone | |
| Maidstone |
Phone | |
| Maidstone |
Internet | |
| Faversham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Headcorn, England
Latest outage, problems and issue reports in Headcorn and nearby locations:
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
@O2 charging me for an account I cancelled over a year ago. Hours on customer service calls and a callback arranged that didn't happen. 1 of them saying the account was deleted, the other saying its active, another denying they've taken the money at all. Absolutely unbelievable
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TheRealVL
(@therealVL) reported
from
Sittingbourne, England
@O2 what a disgraceful company to sit there and take money from people and then cut their phones off really not being funny i thought in a contract you pay for a service not pay to have your service cut off! 😡😡😡 your a disgrace
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Elise
(@elise_john85) reported
from
Maidstone, England
@O2 I can’t get 4g indoors, some days barely 3G. I have to reset the network settings 2-3 each week. I’ve been with @o2 a long time but I’m considering moving elsewhere once this contract ends
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Liv
(@MrsLivC) reported
from
Ashford, England
@O2 Definitely leaving you at the end of my contract. No help whatsoever!
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ᴄʜʟᴏᴇ ᴄ ᴘʀᴏᴅᴜᴄᴇʀ 🙅🏽♀️
(@ChloeCProducer) reported
from
Weavering, England
Anyone else got rubbish phone signal and 4g just not working lately? @O2
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Adam | Lewis
(@porter_a2m) reported
from
Maidstone, England
Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!
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clayton berry
(@cleggytaxi) reported
from
Burwash, England
@AlanGreene73 @O2 It doesn’t fix it!
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Daniel Grimwood 🇪🇺
(@danielgrimwood) reported
from
Paddock Wood, England
Beware of @O2 - 3days going through customer service to cancel an account I didn't know I had but was being charged for, hung up on, return calls not returned, refund offered, refund rescinded. If you leave o2, it is possible you haven't left o2! Be very careful
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 Yes - four different departments including your bereavement team. I’m utterly exhausted trying to sort this out. It’s not the kind of barrier anyone should have to experience when losing a parent. It’s hard enough without without this level of poor service.
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Simon Bates
(@Simon_Bates_) reported
from
Bethersden, England
@O2 is there a fault in the TN263BN area? On your website it says that the service is working fully, but I’m getting 3G and also ‘E’. There has to be a fault? This isn’t normal service for this area.
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Scott FFC Tanfield
(@Scott_Tanfield) reported
from
Maidstone, England
@suzifulham @O2 Seems to be zero loyalty for long term customers these days. @SkyUK are just as bad, been with them 14 years, honked my bill up from £60 odd quid a month, to the best part of £100, and were disinterested in re-applying my discounts.
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Neil Bloor
(@neilbloor) reported
from
Sittingbourne, England
Unfortunately my experience is totally the opposite. Reception on @O2 is absolute tosh compared to @EE. Can’t wait for contract to end at the start of next year so I can get some decent service again.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!
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Mirella
(@Mirella2401) reported
from
Snodland, England
@O2 1/2 I have switched my phone off restarted numerous times but the signal is still awful.still unable to make or receive calls during the day! Appreciate that everyone is on their phones more than every now but I would appreciate a bit more help rather than just lk network guide
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Daniel Shade
(@shade306) reported
from
Ashford, England
@O2 is anyone able to help? I’ve tried to phone 202 but the auto lady won’t put me through and no one is free via the @O2 app. I’ve had a text telling me my tariff is expiring
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Elise
(@elise_john85) reported
from
Maidstone, England
10 weeks away from the office and the @o2 phone reception is still ******* terrible. Internet barely won’t work on 4g and just about loads on 3G 😩😩 I’ve been taking home wifi for granted
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Stuart Fotheringham
(@StooMonster) reported
from
Ashford, England
@Christo59860743 @O2 Totally, which is what I said in my first post. But I’m wondering how long it’s going to take to fix it. Also, it’s ridiculous that their marketing team was so out of control to cause this problem.
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Liv
(@MrsLivC) reported
from
Ashford, England
@O2 You don't care as long as you get your money each month! No customer care!
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Pest Control Kent
(@PestTechLtd) reported
from
Ulcombe, England
@O2 I have been trying to contact the fraud team to report an incident. I have spoken to 3 of your so called customer service staff and no help. The last gave me an incorrect email address that has bounced back. Please advice me how I contact. #poorservice
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 @bbcsoutheast My mother passed away in October and you are unable to speak to me about cancelling her phone and account because I am not the account holder. We have been with you for 20 plus years and I have 4 family phones which I now intend to cancel! #disgusted #stupidity
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Georgina Mercy-Shields
(@GeorginaRMercy) reported
@O2 I think it’s utterly disgusting that you are promoting @chrisbrown’s tour. He’s gotten away with over ten years of abuse against women. No wonder you’ve barely sold any tickets. You’ve just lost a loyal customer of 15+ years.
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Justice for the people JFP
(@sexy_slug) reported
@EnglandRugby @O2 Why is furbank always in these? Not even in the squad and has never been a key player
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Kay
(@karunabegum) reported
@O2 This is is probably the 6/7th week. Please don't give me false hope. I have gone through the trouble of doing a screen recording to show u how impossible it is.I find it quite offensive you telling me to try again next week.I have mentioned before I have tried for several weeks.
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Roxann
(@Roxann08773842) reported
@tomlister @O2 If its a contract see if it includes a network guarentee, If your signal is not living up to this guarantee, then you should be able to cancel your contract without paying a fee
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Michelle
(@mich_k_1989) reported
@O2 hey O2 iv been a customer with you for 15 years, I'm looking to switch to a sim only deal. Sky can offer me a much better deal 🥴 can you help? 😜
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Tab Nazir
(@Nemean90) reported
@O2 Trying to resolve an issue with you for over 2 weeks now but keep getting told a manager will call back in 72 hours but they never do. @O2 it seems like you win the prize for the worst customer experience. Been hung up on multiple times and flat-out lied to. Can you help here
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Ed
(@egg_ay) reported
@JoeSturman @virginmedia @O2 Virgin Media are awful for cust service. caught them lying as got 2 different stories when our WiFi went down for 4 days. Refused to compensate us even though we work from home full-time. Call centre staff let slip they screwed up a fix, they denied there was even an issue online
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Jody Sturman
(@JoeSturman) reported
I've spoken with @virginmedia who said I need to deal with @o2 to fix their mistake. O2 get confused when I tell them that the email they have for security purposes is not mine. The are also confused that I don't have the sim that I agreed to, as it hasn't arrived. 2/3
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Carolin
(@carolincorduan) reported
I am at my wits end with #O2, What was supposed to be a simple number transfer has resolved in an error which left me without service since December, the transfer goes back to September. I am reliant on this for work I am so disappointed this is not being resolved for me 😧 @O2
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Greg Kelly
(@GregKelly13) reported
@O2 was there a problem with the Odeon Free Cinema tickets today? I tried to get one at exactly 2 pm but just got a message to say some was wrong please try later