O2 outages and service status in Crook, England

Problems in the last 24 hours in Crook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

• 
  kirsty widdowfield (@kirstynewcastle) reported 6 seconds ago from Durham, England

  @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

• 
  Sheila Robson (@sheilavictoriaR) reported 7 minutes ago from Chester-le-Street, England

  @O2 Im pleased 😊 scammers are awful!

• 
  Andrew Willis (@ilovefluffy) reported 8 minutes ago from Sunderland Bridge, England

  The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

• 
  Tim Luckhurst (@TCHL) reported 10 minutes ago from Durham, England

  @O2 your customer service is appalling. You should be ashamed.

• 
  Philip (@fredspoon) reported 11 minutes ago from Chester-le-Street, England

  @O2 could someone help?

• 
  Tim Luckhurst (@TCHL) reported 13 minutes ago from Durham, England

  @O2 I repeat: your customer service is appalling.

• 
  sarah hunter (@sarahhunter25) reported 14 minutes ago from Durham, England

  @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

• 
  🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported 18 minutes ago from Brandon, England

  @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

• 
  sarah hunter (@sarahhunter25) reported 23 minutes ago from Durham, England

  @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

• 
  philip (@fredspoon) reported 26 minutes ago from Chester-le-Street, England

  Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

• 
  Philip (@fredspoon) reported 31 minutes ago from Chester-le-Street, England

  I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

• 
  Jonathan Anderson (@JonnaAnderson) reported 31 minutes ago from Beamish, England

  @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

• 
  P Tumilty P (@ppayne76) reported 33 minutes ago from New Brancepeth, England

  @O2 how do I cancel Netflix that are extra charges on my number?

• 
  🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported 35 minutes ago from East Rainton, England

  @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

• 
  Dan (@Dan05858044) reported 35 minutes ago from Chester-le-Street, England

  @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

• 
  Tim Fowler (@timlibrarian) reported 38 minutes ago from Bearpark, England

  I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

• 
  Marcus (@MarcusSummers81) reported 39 minutes ago from Newton Aycliffe, England

  Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

• 
  sarah hunter (@sarahhunter25) reported 43 minutes ago from Durham, England

  .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

• 
  Marcus (@MarcusSummers81) reported 51 minutes ago from Newton Aycliffe, England

  Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

• 
  Tim Luckhurst (@TCHL) reported 56 minutes ago from Durham, England

  @O2 Appalling customer service. An apology is required.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lauren (@Halbutt) reported 6 minutes ago

  @O2 trying to change my surname and it won't let me upload my marriage certificate. Even though it's jpg. My local O2 store in Romford, wouldn't help at all.

• 
  lizrichards24 (@SonyRichards4) reported 10 minutes ago

  Here we go again, unable to cancel an old SIM card from @O2 and @virginmedia

• 
  Christopher McLarnon (@mclarnonc) reported 15 minutes ago

  So it will take @O2 up to 28 days to answer my complaint, all the while I am without a working phone. Just not remotely good enough.

• 
  Lincs Lass (@Nmxx1734) reported 20 minutes ago

  @O2 Hi, are you having issues in the LN11 area (Louth, Lincolnshire)? The service checker says it's perfect 5G, but it really isn't! People are talking about it on the FB community pages. You can't get on banking apps, send or receive on WhatsApp or Messenger, nothing at all!

• 
  R (@Rah333m111) reported 20 minutes ago

  @O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!

• 
  David Harbison (@Davidharbison18) reported 24 minutes ago

  @shade1964 @O2 I'm having the same problem it switches between 4g and 5g and 4g again why is this is there a outage I'm from belfast.

• 
  Jon Thompson (@JohnnyFocal) reported 28 minutes ago

  @O2 I have many times - Can you explain your issue?

• 
  Jade (@Jade66755388) reported 30 minutes ago

  @O2 Why tell me my signal issue is resolved when it’s not! I’ve been stuck like this since March why won’t you sort it? I want compensation or I will take it further!

• 
  Palestine Action Supporter🇵🇸✊🇱🇧 #FYEM💰🍑 (@Bliadhnaichean) reported 33 minutes ago

  ...And, will we get compensation/reimbursement for lack of Text Service @giffgaff/@O2 ? 🤔

• 
  joe ♞ (@ComradeAzul) reported 33 minutes ago

  @mattstingray @O2 Same. O2 has become so poor since merging with virgin