O2

O2 Outage Report in Crook, County Durham, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Crook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Crook, County Durham, England 02/03/2026 09:45

February 03: Problems at O2

O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Crook, County Durham, England

The most recent O2 outage reports came from the following cities: Bishop Auckland and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomBishop Auckland Total Blackout
United KingdomNewton Aycliffe Phone
United KingdomDurham Total Blackout
United KingdomBishop Auckland Phone
United KingdomDurham Internet
United KingdomDarlington Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • ppayne76 P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • petersnowdon Peter Snowdon (@petersnowdon) reported from Darlington, England

    Laughing at @yasminausten on the phone to @O2 can't believe they call this customer service. Hilarious craic.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    Dear @AmazonUK & @o2 its SUNDAY STOP SENDING EMAILS AND TEXTS at stupid o'clock in the morning! Sincerely a grumpy tired me cause you both woke me up! 😡😠

  • Dan05858044 Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • th_west Tracy West (@th_west) reported from Darlington, England

    @O2 I can't log into my account to pay my contact and I my email and password and get I messaged say there a problem

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • richardxday Richard Day (@richardxday) reported

    .@CPWTweets @o2 both of your companies say it is the other's responsibility to unlock a phone from the @o2 network, can you please clarify?

  • matt_rans Matt Ransley (@matt_rans) reported

    Still poor @O2 signal. Been rubbish for about 3 weeks now, what is going on, it needs to be fixed ?!?!?!

  • rdev78 me (@rdev78) reported

    @O2 terrible, ordered a phone, meant to be delivered last weds and never arrived, week of phone calls and online chat, and still nowhere near finding out what's happening

  • drew_michael2 Drew Michael (@drew_michael2) reported

    @O2 You guys took too long so I called 202. They fixed the issue without my having to use a different email address. Give the phone line crew your pay cheque today. 👍

  • percyblakeneybt Percival Blakeney Bt (@percyblakeneybt) reported

    @O2 looks like your app isn’t working. Trying to login to change tariff. Not getting in on iPhone, iPad or laptop.

  • digitalfailure Brian Woods (@digitalfailure) reported

    If these covid jabs turn you into a 5G transmitter, and half the population or more has had at least 1 jab, how come I still can’t get an @O2 5G signal in Chester? Come on people get jabbed so I can watch the Tour de France on my phone

  • METASOUTHDUB 🔌 (@METASOUTHDUB) reported

    @O2 is there currently issues with o2 network in DT4, Weymouth? No 4g whatsoever

  • SherriBonke - YT: SherriBonke 💓 (@SherriBonke) reported

    - @O2 when are you going to improve your signal in Peckham please??? Because it’s been so crap for like 3 years and it never used to be like this.

  • C_Hatton90 Hatton90 (@C_Hatton90) reported

    @O2 I’m thinking of buying my wife tickets on #o2priority for her and a friend, but I won’t be there at the concert. Is there a problem that the tickets would be bought on my priority login? I don’t want her to be turned away at the gig. It would be at @O2academybrix

  • AndrewS01250914 Andrew Scott (@AndrewS01250914) reported

    @O2 Could you explain to me as if I'm an idiot where exactly I go within "My O2" to add VOLTE / WiFi calling. Apparently I need to go to "My Devices". I can't see that anywhere in the app or the website. I honestly don't know why this stuff isn't automatically provisioned.