1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Crook, England
O2

O2 Outage Report in Crook, County Durham, England

Why is my O2 service not working?

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Crook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Crook, England

The most recent O2 outage reports came from the following cities: Bishop Auckland, and Durham.

CityProblem TypeReport Time
Bishop Auckland Phone 18 days ago
Durham Phone 19 days ago
Bishop Auckland Phone 21 days ago
Bishop Auckland Total Blackout 2 months ago
Newton Aycliffe Phone 3 months ago
Durham Total Blackout 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • ppayne76
    P Tumilty P (@ppayne76) reported from New Brancepeth, England

    @O2 how do I cancel Netflix that are extra charges on my number?

  • fredspoon
    Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • scottbarron90
    🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported from Brandon, England

    @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

  • timlibrarian
    Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • ilovefluffy
    Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • headcoverlova
    Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • Dan05858044
    Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • sheilavictoriaR
    Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • fredspoon
    Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • MattKeena
    🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • fredspoon
    philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • smiling_cyclist
    Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • fifiRoo
    Fiona Rooney (@fifiRoo) reported

    @O2 Surely that is down to you to chase? You sent it with that courier not me, I don't know what courier you used! Why am I wasting my time chasing them? I sent you a perfect phone and that's how it got returned!!

  • turnayom
    MJ (@turnayom) reported

    @O2 I’m highly disappointed with the service atm I have work to be doing and I can’t make calls because the service is so bad I need to find a new network provider at this point because now you people are just blocking my blessing .....

  • alvarottlll
    Álvaro de la Torre (@alvarottlll) reported

    Lovely gift from @O2 after asking them if using it abroad for long time because of covid would be a problem. What option do I have? I can’t get back to the UK, and you guys want to charge extra for using my phone!

  • fedupfish
    missy (@fedupfish) reported

    @o2 thanks for sending me default notices for a fraudulent account set up in my name - and thanks for refusing to put me through to your fraud dept. Crappy service. And thanks for obs not doing due diligence when it came to setting up the accounts in the first place. Sloppy

  • sarahbb1
    Sarah BB (@sarahbb1) reported

    Regular travelers which network do you use @O2 are freaking terrible and I’m tired of fighting to keep my phone on while travelling. Which network doesn’t auto stop your phone when roaming leaving you stranded on the reg? #travel #phone

  • alteredattitude
    Paul Stanley (@alteredattitude) reported

    @O2 Hi O2, I’m trying to access your chat function in order to sort out some issues with my account. This function seems now to have become well hidden on your website. Any clues..?

  • LiamDMiles
    Liam Miles (@LiamDMiles) reported

    @O2 for no reason, it appears that my SIM has been barred. I can't connect to a chat to get assistance, and am unable to make phone calls to speak with customer service, and I need my phone. Please help ASAP! #WhatCustomerService #Barred

  • smithie84
    Liam Smith (@smithie84) reported

    Is @O2 down nationwide or is it just my phone that's decided to suddenly not work at all ?

  • mollyannreeson
    mollyann (@mollyannreeson) reported

    Honestly @O2 are useless. Been on the phone to them with problems for 3 weeks, multiple times a week😡😡 then to get through to someone today is a nightmare!!

  • wrightyp1988
    Ian Wright (@wrightyp1988) reported

    Morning @O2 hope you are all well. Can you please explain why you are telling everyone you are the best network in the uk when I can barely get a signal in the middle of bracknell town centre as 4g is non existent here