O2 Outage in Bingley, Bradford, England

Decided to treat myself to a new phone last week. It’s great having no network for a week especially in the time of a pandemic due to a failed port in and @O2 advisers just fob off with wait another 48hours. #FirstWorldProblems

@PeanQ @mobdevross @O2 @ofgem I’m having same issue here. Told by adviser just now I’ll have to wait another 48hours. Been without network since Sat!!

@O2 Already tried, still same problem. You must know they is a nationwide problem again with amount of tweets experiencing the same problem as they other week when the network went down

@O2 do you have a problem with your phone network again, can not make or receive calls in the LS6 Leeds area, data is working OK

Well it looks like I'm now going to have to TETHER so I can actually use some internet on my PC seen as @virginmedia is STILL down in my area. Now all this is gonna come out of my data allowance @O2 , brilliant

@O2 Hey! Word of advice for your staff - do not be rude when someone calls you to tell you they’ve found a plan that’s half the price and is offering the same. Your pushy advisor was very rude and didn’t want to give me my PAC Code. Sort it out - won’t be coming back!

@O2 I’ve DM’d you with a problem with my bill that needs looking at before I cancel all my direct debits - details of issue in the DM. Thanks

I'm not interested in @O2 deals for Disney+ or speakers or 5G. I'd just like my network connection to work properly in busy Manchester locations at peak times (...once we are allowed outside again). Too often we have three-bar 4G signal but no data. /endOfRant

@O2 I see you have the man power to take money from customers, just not to deal with problems. I’m disappointed that you have prioritised profit over people at a time like this. I will report you to ofcom for the negative impact your lack of service has had on my credit rating.

I think @O2 @VodafoneUK @EE etc should offer additional free data to @NHSuk @GoodSamApp volunteers to stop them running out and not being able to help people! @SkyNews @BBCNews

128 256 37 complaint reference number @EE the behaviour from your agent was ridiculous she cane across very challenging difficult and told a lie or 2 about subject access requests and did come across patronising. @O2 @ThreeUK will be considering a move now after speaking to EE.

@o2 very low signal in LS7 (Chapel Allerton)

@O2 Hi my wife @louise_tempest has purchased tickets and not received any email confirmation can you help please.

Same old crap from @O2 you tweet about there appalling customer service, they DM straight away asking what’s wrong to be told the complaint I thought I logged Friday hadn’t even been logged😡😡 answering half the questions I raised & try fob me off with £30!! Doubt it FCA it is

ABSOLUTELY SHOCKING SERVICE from @O2 10yrs as a customer paying for 5 devices any suggestions on other providers as cancelling ASAP!

@keagan_g @O2 @EE It’s so bad! I’m not even with either providers, I’m with Vodafone 😂

@O2 what’s going on with the 4g speed. It’s been so slow now for 2 days

@O2 please please please can you stop your call centres calling my 11 year old son relentlessly on his mobile. They have even been ringing whilst he’s at school. He isn’t an o2 customer and he is too young to be hounded like this. Please could you take action. Thanks.

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @O2.

@O2 Managed to pay it now but that doesn't explain why my signal is rubbish

This is absolutely ridiculous @O2 been over a week and still haven't got 4G signal or any kind of signal for that matter. When am I getting my signal back and not exactly happy to pay full monthly bill for not getting anything and losing business because of it.

@O2 cut off the phone multiple times, both facebook and Twitter private message responses do not help with my query, live chat unable to help. You have added a default to my credit report for a contract I do not have. This is having a negative impact and must be resolved

@O2 is there somebody who can help me... anyone I don't care who, all I want is a new sim, a micro sim is that too much to ask... I've tried tweeting, my o2 and phoning and the whole experience is just infuriating, my 02 is telling me to phone as theres a problem with the number

@O2 could someone please help. You have (supposedly) dispatched a new sim and have disconnected my current one leaving me without any service. I am paying for a contract I can not use.

@o2 can you please give me a normal bloody number to call that works or failing that - can you DM me to arrange a call back... I have tried 4 times to discuss paying a bill now & even got through for one of your advisors to hang up on me !! Thanks.

@laughingginge My dad always complains about their rubbish service & unhelpful customers service @O2 sort it out!

@O2 @oj_fowler Have been without service for 5 whole weeks. Can't verify details/access bank accounts. Still being charged full wack by O2. Told would be fixed 23/5, then 3/6 now 10/6. Partner has #O2 phone working fine. #Liars

@O2 @mobdevross Ross - I've had no service at all for five weeks. Still being charged full wack. #O2 are definitely keeping something from the public - massive problems up and down the UK. Just look at the amount of complaints on their Twitter feed....

@O2 @Gittins87 Have had no service at all for five whole weeks. Told issue would be fixed May 23rd, then Jun 3rd now June 10th. #Liars #O2

@O2 @alanbl1987 Alan - I've had no #O2 signal in a busy south east town for five weeks. No apology. Still charging me full price. First said would be fixed on May 23rd, then June 3rd now June 10th. #Liars