O2 Outage in Banbridge, Northern Ireland

Is anyone else having problems with the 4g on @O2 😭 please tell me my phone not broke

@coolfm just when you feel it could be you winning the cool cash call , the stupid networks @tescomobile & @O2 are down and have been for over an hour now 😠

@O2 why is o2 network so bad I pay for something that doesn't work 4g what a joke

@O2 Carphone Warehouse I think. I was told because my contract was with o2, they would fix it.

@TalkTalk No the @TalkTalk number was 03451720088 And @O2 give me 03451720091 The email number was 03451720032 No success at all very bad customer service so far !!!

@Aerial_Direct @O2 I’ve spoken to Naomi on your team already. That’s was a useless ten minutes. Refused to tell me details of how to cancel - just threatened temrination fees. Offered renewal. Honestly she would have had to have offered a unicorn in a colour of my choice to get a renewal.

@O2 Which was apparent from my first tweet. I’m not asking for you to intervene. I was asking when are you going to develop some principles and stop selling your customers details to bad players like @Aerial_Direct

@O2 But thanks for your valiant “how can we help” which you know and I know was “customer service theatre”. 🎭 It really gives the impression you care one iota about customer service and privacy. 👌 Which is, of course, nonsense. But good play 👏

@O2 2) They’ve endured under this contract for 30 months (exploited by salesmen) and it finally ends in April so they’ve asked me to help them. I went into our local O2 store and they told me it was a 33 month contract, wasn’t actually with them and there would be a termination fee

@Aerial_Direct @O2 You play fast and loose with customer records and exploit trust. Shame on @o2 for a blatant breach of customer goodwill.

@Aerial_Direct @O2 I’ve been onto your customer services. They refused to tell me how much it would cost to buy out this awful contract. Threatened termination fees from @o2. A retentions team will be in contact. 🙄 My family member *thought* she was with @o2 - misdirection from you of course. 🤮

@O2 You don’t get the same experience on @ThreeUK - never get shady third party companies calling. You treat your customers like another product to be sold. It should be criminal. I’m actually disgusted. 🤮

It’s plain that @O2 sell their customer database to any player willing to put up the cash. Which is why the customer ends up targeted by bad players like @aerial_direct preying on ignorance of what a megabyte is.

@O2 A little support because of this would go a long way. Especially the line of work various people do who need their phones for internet like I do! Was total mayhem

Hope O2 are sending out compensation for there shite service today. @O2

@O2 Why are the deals on your website so much worse than on price comparison sites that use your network? I'm perfectly happy with your service but the costs going to you direct are absolutely awful.

@O2 I need help but I don’t get signal where I live and your live chats are down!

@AndrewHornUK @O2 I had something similar which was supposedly from #BT support

Free Disney+ for 6 months. Be rude not too. Thanks @O2

Just been given @DisneyPlusUK free for 6 months for being an @O2 customer. As a 45 year old man I'm not sure if I really need it but it's free so I'll take it, thanks.

@O2 7726 doesn't work for me I'm not an o2 customer

A little thread on @O2 customer service. My Nana, who is 82, had a contract with Talk Talk. O2 bought this contract out, and gave Nana a call to explain this process to her. After 5 minutes of technical contract talk she asked the person to stop talking.

@O2 please can you help me unlock my phone so a friends son can use it. There is currently no way to contact you. No live chat and it’s impossible to use the online form 🤯

@o2 its been almost 4 weeks now that a phone mast near my area is not working. Why is it taking so long to fix?

@martynscs91 @O2 @ThreeUK I’ve been with them for years and never got anything