O2 Outage in Exeter District, Devon, England

@O2 I understand your busy and short staffed but was wondering I had an email come through about an upgrade for an iPhone 11 with 30gb data but when I go onto my o2 it’s not on there can only get 5gb, 90gb and unlimited can you help me out please.

@O2 last week I was able to upgrade my phone and now tonight it's saying I need to pay to upgrade to o2 refresh when I'm already on that and yet I wanted to upgrade without paying for it... Help please

@O2 please pass on my thanks to Tajudeen in your Exter store. I upgraded my sim with him earlier. His service was professional, polite and efficient. Top guy!

@KathrynFelstead @TheO2 @mcflymusic @O2 Looks like Priority tickets have already sold out, I just had the same problem. 😭

@O2 Yup, others are cheaper by a considerable margin and if you allowed data to roll over, wouldn’t be charging me for bolt ons. Been customer for 10 years or so.

@O2 @Sunny_in_London I have tried this several times still the same. This has been going on for several days it is shocking service @O2 please sort this out!

Come on @O2 wheres my #O2Surprise been with you for years even through the bad times stayed with you. Would love a #O2Surprise

Thanks @O2 @tescomobile for sorting out the tech fault 12hrs isnt bad An to the wingers that ranted on about not having data/phone service just be grateful it wasnt a power cut for that length of time lol Gosh how hard it must of been for people to actually talk to each other

@O2 what a bad day

@xLucyKelly @O2 i was with EE but they were shit so i changed to o2 cause they promised i would get better service and looked at my area and everything and since i have been with them i have had nothing but problems😂 and i haven’t been able to use my phone all day apart from with wifi😴

So, @o2 haven’t sent any texts or emails regarding their network being down but as soon as a bill is produced, they’ll text you quicker than a rat up a drainpipe #o2down

@G0ROC @O2 @tescomobile @giffgaff Never had an issue with Tesco before been with them ages, however they share some of O2 network so I’m blaming O2, I have to use a landline!

Thanks @O2 for taking out not only yourselfs but @tescomobile and @giffgaff as well. You said its just data but I have no calls or data on Tesco network

@O2 I live in Devon and Wi-fi is hard to find. I realise this isn’t the end of the world , but I do pay for a service.

@O2 @DisneyPlusUK This is a fake offer, after being sent an email from O2 saying I could receive 6 mo TVs free. You can’t renders and help centre is non existent!

@O2 so received an mail saying I can have Disney + free for 6 months. Then told by O2 support I need to upgrade. No mention of this in the email or the t’s and c’s, checked 3 times. Help desk can’t receive screen shots of the email and keep hanging up!

@O2 hi I got a free Disney plus 6 month priority text and I don’t know where to use the code. Can you help please?

@O2, Hi there, I entered the wrong phone number while trying to get the disney + reward. Can you help please

@O2 have you thought about using a satellite for your phone signal instead of a frying pan? #o2 #nosignal

Hey @O2 my wife @liz_e_collett wants to migrate her number to a new contract but can't get through on 202 as it keeps hanging up on her. Some help would be appreciated.

@O2 Hi, I'm trying to transfer my old number to O2 but can't get through via 202 and keep getting website issues. Can you help? Don't want to lose my old number and I've been trying for weeks!

@O2 How do I contact you to give the required 30 days notice that I wish to cancel my Pay Monthly contract? There appears to be no option for this under the 'Contact Us' section on your website. Can you advise please.

@O2 got the free gift through priority of 6 months Disney plus for being a valued customer

@O2 hi guys, my iPhone screen has went to the bad place and I can’t get through on the phone line, can someone please help? I need my phone :( #o2help