Plusnet Outage Report in Lower Kingswood, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lower Kingswood, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lower Kingswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
E-mail (5%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Lower Kingswood, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hampton, Walton-on-Thames, Reigate, Croydon, Warlingham, Epsom, Crawley and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Lower Kingswood, England
Latest outage, problems and issue reports in Lower Kingswood and nearby locations:
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
-
jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
-
Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
-
Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
-
Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
-
Darren Ratcliffe
(@webdarren) reported
from
Crawley, England
@Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
-
Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
-
Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
-
Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
-
Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris
(@ChrisRSlade) reported
Hi @Plusnet can you tell me if the outage in SE21 has been resolved yet please?
-
Jenny Griffiths
(@historytastic) reported
@AaronTeamEC @virginmedia been with Plusnet for about 20 years now I think. No complaints - very good customer service.
-
TheGoodBuck
(@TheGoodestBuck) reported
Got up to a desperate note on the kitchen table, Mrs is off work today and the internet is down. Reset the router and wifi extender, nada. Think it must be Plusnet. Sort it out, people!
-
taijipaul
(@taijipaul) reported
71 days with no phone service Plusnet tell me Openreach don’t have a engineer because they are busy rolling out full fibre broadband why advertise for new customers when you know you can’t do the job is 71 days a new world record
-
Peter Shankley
(@PScotfree) reported
@Plusnet Your "CPI guide" online gives example with CPI for Jan 2023 at 2.0%. Which idiot wrote that example. CPI in January is likely to be around 12%+. Get a grip PlusNet. Come March you will be unable to cope with influx of complaints re possible increase of 16% or thereby.
-
TheGoodBuck
(@TheGoodestBuck) reported
Home from work. Factory reset the BT Smart hub, ran diagnostics, it says it's fine, internet unavailable. Ran the Plusnet diagnostic bot, it says the line's fine. Refreshed the connection. Done. Line is peachy it's your kit that's at fault. Did the router again. Still **** all.
-
EVERTON BOARD RESIGN - TORIES & KENWRIGHT OUT
(@Boyer316New) reported
Do you support IPV6 on your FTTC packages @Plusnet....?
-
Roger Smith
(@RogerSmith0909) reported
@Plusnet It might be that you have to follow me first before you can DM. Be advised that already I am not at all happy with the customer service and that's even before I've been set up. You have my money and I want to know when I will be able to get connected.
-
Andrew Buttery
(@andrew_buttery) reported
@Plusnet disappointed I had to call you as I hadn’t had any confirmation of router dispatch and we’re going live on Monday. Told an order hadn’t gone through and it’s a common issue. For a company that says it takes pride in customer support…. Maybe fix the issue?
-
Acuharmony-UK
(@AcuharmonyUK) reported
@virginmedia They did everything they could, that's why they changed the Sim card to see if it made a difference. It looks as if it's just the change in Network to O2 as my other Sim (Plusnet on EE) is working perfectly, I can make and receive calls again with that Sim.