Plusnet

Plusnet Outage Report in Lower Kingswood, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lower Kingswood, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lower Kingswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lower Kingswood, Surrey, England 03/14/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lower Kingswood, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Dorking, Croydon, Teddington and Westhumble.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomDorking Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Plusnet Issues Reports Near Lower Kingswood, England

Latest outage, problems and issue reports in Lower Kingswood and nearby locations:

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • webdarren Darren Ratcliffe (@webdarren) reported from Crawley, England

    @Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AristyZ aristy zorbas (@AristyZ) reported

    @Plusnet Can someone please contact me to let me know why you have made a charge to my account. 2 x conversations with support and it was never mentioned would be paying for this (considering I have been sent the incorrect router). A

  • Staylor10 Ste (@Staylor10) reported

    @Plusnet Oh.... OK. I'll maybe try EE, I know they provide them to their customers. Thanks for the help anyway

  • FelixOvium Felix Ovium (@FelixOvium) reported

    @jayrayner1 @virginmedia They always seem to have an awful lot of bad press on my local FB groups. I’ve had Sky, Plusnet & currently Vodafone … never had a problem

  • jaqclems Clementson's #FBPE (@jaqclems) reported

    @TheMunchbear @catherinemginn @VodafoneUK I use Plusnet, uk call centre and excellent service anytime I’ve had to contact them.

  • MasonZX10 Mason (@MasonZX10) reported

    @Plusnet Took you 5 days to reply to my tweet and then 2 weeks later you still haven't responded to my DM. Disgusting service, so glad I chose to stay with my current provider. You owe me £25 and I want it back.

  • KirstyYanik Kirsty Yanik (@KirstyYanik) reported

    @Plusnet I keep getting texts advising that my broadband installation has been delayed. It asks me to call a number or check the help section of your website. Your website has no order-specific help info and I'm now on hold - again - for 30+ minutes just trying to get through.

  • AlbertaGrace Alberta Grace (@AlbertaGrace) reported

    @Plusnet please could you help the internet keeps dropping and we are trying to work from home.

  • NaixL Ian Letter 🌳 (@NaixL) reported

    @Plusnet I hired your Wifi services on the 2 of September. Even though in the website it is advertised you only take up to 7 days to start the service you gave me starting service date the 20 of September. I has just got a message that my service will be delayed.

  • EsssHaych sundus (@EsssHaych) reported

    @Plusnet Very disappointed with plusnet broadband customer service. I have been on hold for almost 2 hours! I've only joined plusnet broadband today and already thinking of leaving.

  • glreeves60 GLR (@glreeves60) reported

    @Plusnet My mother-in-law hasn't yet received her new router. She is new to Plusnet and her switchover date is this Friday. Can you help please?