Plusnet

Plusnet Outage Report in Lower Kingswood, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lower Kingswood, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lower Kingswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lower Kingswood, Surrey, England 03/13/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lower Kingswood, Surrey, England

The most recent Plusnet outage reports came from the following cities: Dorking, London, Croydon, Teddington and Westhumble.

Loading map, please wait...
City Problem Type Report Time
United KingdomDorking Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lower Kingswood, England

Latest outage, problems and issue reports in Lower Kingswood and nearby locations:

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • webdarren Darren Ratcliffe (@webdarren) reported from Crawley, England

    @Plusnet you took over my broadband when I was away. Travelling back in the uk to a text to say my router has only just been posted today… and I can see my old connection is offline. Two kids and Easter weekend ahead. Can you see the problem? Can you check when it was posted

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • scottmchale12 scott mchale (@scottmchale12) reported

    @Plusnet @CharlieCW DAY 17 without service form @Plusnet for my 77 year old mother who lives on her own and has no mobile network coverage without WIFI calling. Requested a managers callback 3 times and still waiting.

  • ajayg1234 Ajay (@ajayg1234) reported

    @Plusnet Morning, instead of posting stupid messages about camels why don't you scum bags do your job and call back customers when you said you would. #takemoneyoffdeadpeople

  • Plusnet Plusnet (@Plusnet) reported

    @pastiebap10 Hi there, I'm sorry your bill was more than expected. I have looked into your account and sent you an email regarding this. If you have any further queries you can reach back out to us or get in touch with our Customer Support Team on 0800 432 0200. - Curtis, Plusnet Sheffield

  • sturitchie2010 #torysleaze #toryscum #torycorruption #palestine (@sturitchie2010) reported

    So if your thinking of moving to @Plusnet don’t…… categorically the worst customer service ever. Five failed promises for a manager call back. Communication is not the forte of this communications company. God knows how they are voted the best st anything.

  • Miss_Harper_19 MissH (@Miss_Harper_19) reported

    @Plusnet @plusnet There isn't a yellow banner. To confirm, a family member can call the support centre and make my final payment from me? They will be able to call from the UK as I cannot make calls at the moment.

  • SABKToys Alex Rogan (@SABKToys) reported

    @Plusnet is there an issue with your lines in north west London? My broadband has been down since midday

  • EnigmaticRac Rachel Guest (@EnigmaticRac) reported

    @chlooeeeexo @Virgin @Plusnet have been amazing for me. I left Virgin for reasons similar to yours. Sky were too pricy. I never use TV anyway so... I just got the fiber. 2 years on, still no issues.

  • wrightyrs A Right (@wrightyrs) reported

    @Plusnet rubbish broadband “mpbs”at CM6 1LU.Getting nowhere near what I am paying for.Any problems???

  • BibiLynch Dame Bibi Lynch (@BibiLynch) reported

    @MarkSaltmarsh Because there's no reception in the flat - and they decommissioned Sure Signal - I can only make calls via Wi-Fi Calling. So they want me to pay more to Plusnet to get a faster speed... And, yes, 'moving the mast' is definitely the way forward...

  • AdamPro_Actor Adam Probets💙🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AdamPro_Actor) reported

    Imagine taking a pac code from @VodafoneUK to @Plusnet (EE) and Plusnet transfer your number before you’ve even received your SIM card so they leave you with your line cut off… Not happy at all - shocking service😡👎🏻👎🏻