Plusnet Outage Report in Hayes, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Southall, Wembley, Feltham, Brentford, Barnet, Woking, Fulham, Epsom, Hampstead, Paddington, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Southall |
||
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Lady Laura
(@laurapascaud) reported
from
Beaconsfield, England
Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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L€i§h ©l@®k
(@leighbike636) reported
from
Harrow Weald, England
@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Adrian Timon
(@adrian_timon) reported
from
Holmer Green, England
@plusnethelp The service I have received from Plusnet has been diabolical. I have been without Broadband almost 5 months and a resolution is no where in sight. Lack of communication between suppliers and internal departments. Chaos!!!
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5OMOFD 🧐
(@joe_deakin) reported
from
Moor Park, England
@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes
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Jonathan Behar
(@JonathanBehar) reported
from
Barnet, England
@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now
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QuantumChoices #FBPE 🔶️
(@tfoale) reported
from
Wooburn, England
@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.
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miac notnats
(@MiacNotnats) reported
from
Barnet, England
@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Hawkins
(@petehawk) reported
@Plusnet Usually companies do something when they make request in this fashion. So far, nothing heard privately from @Plusnet. Your customer service is beginning to match your broadband service.
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Rob
(@robwww) reported
@Hazel_Murphy_ @RichardJMurphy With EE 3G networks being closed down by c.2024, keep an eye on BT owned Plusnet (mobile) their cheaper EE network carried offering should be 100% 2G-4G - if it's not already? 3G not as robust as 2G-4G for many reasons. (Plusnet calls are/ were carried by 3G, not great?)
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Plusnet
(@Plusnet) reported
@pipmadeley Yeah I can see they've now declared a major incident in the area to get this fixed. Hopefully this is the end of it for you once the ports get fixed, it's beyond annoying for you with it dropping out that many times in the morning -Curtis, Plusnet Sheff
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Hannah
(@kmmhannah) reported
@Plusnet hi, have just had incredibly unhelpful customer service on your website regarding my set up - can someone please dm me about getting my WiFi set up please?
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Charli Whitman
(@xMissCharli) reported
@Plusnet I've tried DM but it's not working. Why do you keep setting up my cancelled order over and over again? Received confirmation but have had 2 more welcome messages and my current provider keeps giving me a leaving date even though they stop it. What's happening?
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WRAITH // Parkie34
(@parkie_34) reported
@Plusnet Hi Will. I have reset multiple times and called up. I ordered a new router (which I requested September 2022) hopefully, when that turns up, it solves my issues
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Rob Alesbury
(@RobAlesbury) reported
@Plusnet ordered fibre broadband on 28th Jan. I was given a setup date of 6th Feb. My Internet was disconnected in error on 7th Feb and now without Internet until 11th March. Really disappointed as there is no desire to help me cover costs of alternative connection. Awful service
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Charli Whitman
(@xMissCharli) reported
@Plusnet it's not working, just says message can't be sent. Is there an email address I can send to? I'm not waiting on the phone for 15+ mins like yesterday for something that isn't my issue.
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Shaun Burnett
(@shaunburnett) reported
@Plusnet awarding winning customer service you say!? I waited in for our 3rd engineer visit this morning to be told someone had tested line remotely and fault was ok. ITS NOT OK, IT STILL HAS AN INTERMITTENT FAULT!!! It shouldn’t be this hard!!
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Pip
(@pipmadeley) reported
@Plusnet Yes that's correct, Robert said there were several fibre ports in the cabinet that were in need of repair and that it would take a couple of days to arrange which I said was fine. And even if it doesn't resolve my problem, it's been helpful for all concerned.