Plusnet Outage Report in Hayes, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (13%)
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E-mail (4%)
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Phone (1%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Wembley, Feltham, Hammersmith, Brentford, Southall, Barnet, Woking, Fulham, Epsom, Hampstead, Paddington, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Wi-fi | |
| Feltham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Ben Smart
(@BenSmart1) reported
from
Watford, England
Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet no connection again , wtf , can’t wait till October when contract ends
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Pete G
(@slave2gadgets) reported
@Plusnet Don’t pause for too long. You’ve got to sort out your bloody awful email service. I still can’t log in to Webmail. You are still an internet service provider aren’t you?? Or just a apology generating algorithm?
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Aled Roberts
(@aledrob) reported
@Plusnet @Google Does google know how to fix @plusnet email issue?
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Mournes hiker
(@mourneshiker) reported
@Plusnet Email still not working! That's 24 hours now. Thought it was to be fixed by this morning?
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Dr M S
(@AK90881221) reported
@Plusnet it is now 27 hours with your email service NOT WORKING! I demand to know: 1. When will it be fixed? 2. What compensation are you offering to clients?
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FoxesandMore
(@PhotosOfFoxes) reported
@Plusnet I find it bizarre that @Plusnet has made no announcement at all about this lack of email situation. I have paid postage for an ebay sale and await the EMAILED label to print. £8 down the drain then? Or might you resolve the issue soon? Reply please!!!
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The Masked Medic 💙
(@Wythen) reported
@Plusnet be honest this outage has affected the majority of your users. 36hrs to fix is a disgrace. I’m going to move accounts as are many here for sure. Your customer services spamming the same reply is a joke. Bye #incompetence
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Mark Lawson Design
(@MLawsonDesign) reported
@Plusnet email & account questions for you today 11/11/21 07:30 1, have you fixed the 24 hour+ email outage? 2, were undelivered emails all queued and will arrive today, or are they all lost? 3, has the server been hacked? Do we need to change passwords? 4, compensation £ ?
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Michael Gates
(@MadBananaTwitR) reported
@Plusnet what on earth is taking you so long to fix the email issues? It would help if you gave more detail about the issue and what you’re doing to fix it than the vague updates. Taking far too long. What’s the plan for compensation?
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Jonathon Moreels
(@Jmoreels) reported
@Plusnet I have seen your recent service update stating that we should be able to access our email now however I can confirm that I cannot. Any ideas? Outlook just says “connection to the server was interrupted”
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Marcus Green
(@HelloFromMarcus) reported
At some point last night @Plusnet spat out a single email. Aside from that it is now 33 hours without working emails. Goodness knows what has happened, but their credibility is on its knees. Totally disgraceful shambles. Abysmal service. Avoid like a camel bourne flea infestation