Plusnet

Plusnet Outage Report in Hayes, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hayes, Greater London, England 01/16/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hayes, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Watford, Paddington, Hounslow, Slough, Southall, Barnet, Hampton, Walton-on-Thames, Northolt, Wandsworth, Wembley, Feltham and Brentford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomWatford Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet no connection again , wtf , can’t wait till October when contract ends

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    @midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • IlseHoward Ilse (@IlseHoward) reported from Richmond, England

    @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • BenSmart1 Ben Smart (@BenSmart1) reported from Watford, England

    Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • AndrewW66554842 Andrew Wright (@AndrewW66554842) reported from Rickmansworth, England

    @Plusnet I am completely unable to reach anyone at plusnet customer services by phone after hours of hold music and no answer. We were switching to you for broadband but nothing has been installed and now our old provider has cut our contract and we have no internet.

  • DeliciousLegacy The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • DDIGITALMEDIA David Neil Robinson (@DDIGITALMEDIA) reported from Ealing, England

    @Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • xtr3me1234 ex-tream (@xtr3me1234) reported

    if i can get over 1k bitrate (which shouldnt be taking ages to fix plusnet ffs) i will be live soon

  • 77Billz Billz-77 (@77Billz) reported

    @SkyUK Plusnet is the way forward certainly going by the awards there picking up. Sky is garbage couldn’t match plusnet at my renewal.

  • Heracles8_ Heracles (@Heracles8_) reported

    Imagine having to wait for nearly a MONTH for @plusnethelp @Plusnet to simply organise an Engineers visit, Worst customer service ive ever seen. And its not even close.

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @plusnet trying to work from home with the worst internet provider ever never recommend you to anyone waking up to flashing red light is just embarrassing thanks for ruining my chances of permanent flexible working as for you “uk call centres” no one works in them ???

  • mblingane Mimi 🅾️+ (@mblingane) reported

    @Plusnet I’ve lost my broadband. Follow the instructions. Light briefly goes blue and then back to orange. Instructions don’t work. Help

  • JTedFischer Wally (@JTedFischer) reported

    @Plusnet There is no dialling tone on my line, tested with 2 different 'phones. Broadband is working OK. I had this exact same problem some time ago. Please advise.

  • Kulbhus43354647 Kulbhushan Singh (@Kulbhus43354647) reported

    @Plusnet horrible service, Never pick up the call on time, whole day i am not provided with the network. And the provider doesnt seems to pickup my call. Help me if you can right now. I am working from home and might be terminated from my job.

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @Cardlinger @Plusnet It’s embarrassingly bad sick of flashing red light when I’m supposed to be WFH

  • BikesGilly GillyBikes (@BikesGilly) reported

    @Plusnet Your Internet does not work. Its crap. Keeps dropping after 5 mins. When you have kids self isolating that need Internet for school work and it does not work because stupidly dad moved broadband over to you. Never had this issue with the last provider🤬🤬🤬

  • mikeapollo Mikeapollo (@mikeapollo) reported

    @au_pis_aller @Plusnet @Hyperoptic Yup. First time in ages, but the new DNS capture technique is very unpleasant when your gateway "trusts" your ISP - as everything that touched that gateway gets a redirect, then roams to a different network (me) where it updates the DNS based on the "trusted" gateway. Result: 💥