Plusnet Outage Report in Hayes, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, London, Barnet, Watford, Hampton, Walton-on-Thames, Northolt, Wandsworth, Paddington, Southall, Wembley, Feltham, Brentford, Woking and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Bennett
(@iamjoshbennett) reported
@PKBadboy @katie_pilot True. But plusnet’s customer service is absolutely top notch in my opinion. BT us hopeless
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Plusnet
(@Plusnet) reported
@LouiseScott1377 Hi Louise, I'm really sorry to hear you were having issues with your broadband. I can see you were able to get in touch with us over the phone and you're now showing back online, I hope you didn't miss your doctor's call due to this. -Tony Plusnet Sheffield
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Nathan Day
(@nathand141179) reported
@Plusnet Good evening, I recently opted to change my provider, but I did not expect to get cut off on my TV package/BT Sport app before the date agreed as I have already paid Plusnet for this service, Please advise?
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Plusnet
(@Plusnet) reported
@caz90210 Hi there, we're not aware of any issues in your area. That sounds like either a problem with the SIM card or the phone not being able to detect it. I suggest turning the phone off, removing and re-entering the SIM. Please let me know how you get on. - Adam - Plusnet Sheffield
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Paisley Buddie
(@IainHam42753216) reported
@cal_ann @Plusnet Use uSwitch via Topcashback. We got £85 back. Were we live the signal is poor whoever we use but our Plusnet was far better than our current Vodafone. We have 3 different providers with 3 different tariffs and speeds. I go for cheapest as it is still double the speed I use now.
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Iain Macpherson
(@ReallyIainMac) reported
@cal_ann @Plusnet Been with them for years and very happy, but always haggle before renewal. All providers use the same cable to get the phone line into the house so I'm not sure any of them can actually offer a big difference on anything except the router, available add-ons, customer support.
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Plusnet
(@Plusnet) reported
@Oojoodeboo Hi there we don't provide roaming services in the US so it could be costly to use our network. If you did want to though it would be best to update your smart cap to at least £20. Alternatively you might want to get a temporary SIM from a local provider - Adam - Plusnet Sheffield
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potato queen🥔
(@yanpotatoqueen_) reported
@Plusnet hi my router keeps disconnecting. you said you'd send a new one 1st which hasn't arrived + an engineer "fixed" the line issue yesterday. it's just gone off again please can this be looked into
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happyborg: decentralising & democratising
(@happyborg) reported
@PaulbernalUK @Plusnet Yes, I neglected to mention one phone not arriving and another arriving broken 😬. Micro capitalist 'efficiency'.
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David Bell
(@CaravanNut) reported
Any of my fellow tweeps on PlusNet for their mobile? I’m currently on EE & my 2 year contract ends next month, so looking for cheap sim only deal on a network that piggybacks on EE’s network. A 30 day sim only contract with 30GB data, unlimited mins/texts is £10 p/m. Any reviews?