Plusnet Outage Report in Hayes, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Watford, Paddington, Southall, Wembley, Feltham, Brentford, Barnet, Woking, Fulham, Epsom, Hampstead, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| Watford |
Wi-fi | |
| Paddington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Wingrove
(@Paul_Wingrove) reported
@Plusnet cancelled Plusnet plan, you are aware cos got various ‘please stay’ emails from you e.g. Jan 6. Today you email to say DD failed (cos I stopped it) and soon you will impose £10 late payment fee. Customer service??!
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George West
(@GeorgWestington) reported
@DonaldAG @simonharris_mbd The older Plusnet routers had awful WiFi which can result in poor performance.
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Tara pickstock
(@tara_pickstock) reported
@Plusnet hi my broadband has been incredibly slow and just buffering the last few weeks my phone keeps disconnecting I don't have time to sit in que on the phone can someone please contact me please as this has been on going issue for weeks now annoying paying my full bill
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Holden
(@HoldenMadickie) reported
.@Plusnet maybe having assigned caseworkers to your most severe customer support cases doesn't help if they're the only people who can seemingly do a single ******* thing to help. Your customer support workflow is a shitshow.
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Jonnyhardyharhar
(@IamJohnHardy) reported
@DonaldAG @simonharris_mbd Never had an issue with Plusnet routers.
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J'Mai Stuart
(@JMaiStuart) reported
@Plusnet trying to find the phone number for the Advocacy team who help support vulnerable customers. I had it about 18 months ago but can't find it now.
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Smudge
(@davidzsmith1) reported
@Plusnet are you kidding me? Trying to cancel, left the country, you say we have to call, well no I opened on email why not close by email? So you say send letter, enclose info all except phone numb as no one uses house num anymore, now I get email saying you can’t verify? mad
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Kintaline Farm
(@KintalineFarm) reported
@Plusnet trying to get support here but no one answers
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Ben Armstrong
(@BenjiArmstrong1) reported
@Plusnet Why do i still have to pay this contract, getting really fed up of the 1mbs download, and the most bipolar ping ive ever had, Joke of an internet provider..... Not long till we can **** you off and get one that works.. Had to upload this using moblie data in my home...
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gary smith
(@runfreesight) reported
@Plusnet our internet is down, call centre is closed and I can't find an email address for your support line so I can send a message and forget about it till tomorrow. All the usual checks done and several reboots, logged into router and it is just saying "connecting" constantly