Plusnet Outage Report in Hayes, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Paddington, Hounslow, Hammersmith, Slough, Southall, Watford, Barnet, Hampton, Walton-on-Thames, Northolt, Wandsworth, Wembley, Feltham and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
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| London |
Internet | |
| Paddington |
Internet | |
| Hounslow |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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L€i§h ©l@®k
(@leighbike636) reported
from
Harrow Weald, England
@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service
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miac notnats
(@MiacNotnats) reported
from
Barnet, England
@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Cara
(@tweet_cara) reported
@MarcAllera @PlusNet Hi - I got a Plusnet Purcard in Jan22, saved it for especially for Dec,only to find it is no longer valid 'cos I needed to register. Plusnet Customer Serv has been v unhelpful. Pls advise who I can contact to resolve b4 card expires.
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Reder
(@Marcin56410594) reported
Part 3 Customer service advisor blaming me for not checking if direct debit is in place and advise to pay a cancellation fee to the debt recovery and then sign new contract with them again - ridiculous! Well done @Plusnet! Let the customer pay for your mistakes! #plusnet
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Anna 'Anner' Kaling 🐀
(@AnnaKaling) reported
Very disappointed that @plusnet wants to charge me £40 to change my number to stop getting nuisance calls. I thought you were all about looking after your customer?
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Vicky B
(@Vickleyb) reported
@OpenreachHelp Plusnet spoke to your chat center in India and said they weren’t getting anywhere. Then when we told them we wanted to make a complaint they sent us to your web page which then sends up back to plusnet. So something is going to have to give at some point?
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Adrian Kendall
(@akendall1966) reported
@MartinSLewis Just moved to full fibre staying with plusnet and ditched the landline. Ported our home number to a voip service. So kept our home number. Cost was £28.99 now £26.99 + £1.50 voip same cost 2x speed.
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Paul Thomas (Fagioli)
(@PaulTho13724590) reported
@Plusnet why is it you’re so bad at customer care? Is it that you don’t care about your customers or is it just because you are incompetent. I even contacted your MD and all I got was another useless flunky with a fancy title
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Paul Thomas (Fagioli)
(@PaulTho13724590) reported
@Plusnet Jamie Ford is the plusnet MD I have tried contacting him but all I got was some sanctimonious flunky . Still no solution to my problems .
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Steven Dale
(@stevedosdedos) reported
@Plusnet All sorted by your fantastic customer service team.
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Michael 🐎 🍫 🏁 🎹🎹🎹
(@HorseSpotter) reported
@MartinSLewis Firstly, I have been very lucky with Plusnet as my provider, unlucky with parent company BT and found TalkTalk the worst. Secondly, I have 7 email addresses I use for different accounts and only use the provider email for them. Thirdly, ALWAYS be prepared to walk away.
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Tree
(@Aquanette_) reported
@AnnaKaling @Plusnet You're mixed up. You're not the customer their investors are the customers. Gotta collect those exploitative fees.