Plusnet Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Plusnet
Plusnet is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (68%)
-
Wi-fi (13%)
-
Total Blackout (11%)
-
E-mail (5%)
-
Phone (1%)
-
TV (1%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hammersmith, London, Epsom, Hampstead, Paddington, Fulham, Brentford, Kensington, Barnet and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Fulham |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
-
Ilse
(@IlseHoward) reported
from
Richmond, England
@inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻
-
David Neil Robinson
(@DDIGITALMEDIA) reported
from
Ealing, England
@Hambert06 @Plusnet Mines just gone down, no handshake with their systems, web page not working on phone signal either.
-
Andrew Wright
(@AndrewW66554842) reported
from
Rickmansworth, England
@Plusnet I am completely unable to reach anyone at plusnet customer services by phone after hours of hold music and no answer. We were switching to you for broadband but nothing has been installed and now our old provider has cut our contract and we have no internet.
-
Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
-
Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
-
Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet anyone else’s internet slow , mine is terrible , thought it was meant to be fast
-
Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
-
Ben Smart
(@BenSmart1) reported
from
Watford, England
Hopefully @Plusnet spend less time painting big dogs on hills and more time improving their terrible, terrible internet speeds.
-
Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
-
Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet no connection again , wtf , can’t wait till October when contract ends
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
-
The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon
-
Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
-
mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
-
elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
-
The Delicious Legacy Podcast
(@DeliciousLegacy) reported
from
Ealing, England
@midslibrarian @BTGroup @Plusnet Still without internet down here! 10 hours now!!!!!
-
Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
CastarasKaelde
(@CKaelde) reported
@Plusnet it is 10:14am, roughly 22 hours after my original request for help. the sim cards have arrived. i have not heard anything from plusnet's customer service team. I would still like to know how they deemed it acceptable for me to not have a working phone for 4-5 days.
-
Designer Northerner
(@padsheff) reported
@Plusnet No broadband at YO149GX. Router and connection checked. Please can you help ?
-
Campbell
(@EventsAV) reported
@plusnet Day 2 with no sim or phone number. What happened to @plusnet having the best customer service…….
-
Tomma235
(@tomma235) reported
@Plusnet still trying to get an update on my broadband activation date. You seem to be ignoring emails and tweets so not sure what I need to do to get a response? Cancel my contract?
-
Owain Evans
(@owstal) reported
@Plusnet Morning. Trying to help a relative come over to you from BT and you send her a letter saying someone else wants to move into her house and take over her phone line. Please get in touch.
-
Nigel_W
(@north_stories) reported
@Plusnet My service has been awful for over a week, getting just 2.57mps today
-
Sb
(@sarah05b) reported
@Plusnet why don’t you check customers accounts before sending emails! So annoying then there’s no way to reply. So glad I’m no longer a customer!
-
TentaKilt
(@KiltTenta) reported
@Plusnet hi guys got some issues where I live but can't get through to anyone. Do you know if the problem is being looked at? AB106FB
-
Radiohead 💙
(@radiohead319) reported
@Plusnet Mobile. My son's lost his phone, so we'd like to order a new SIM asap. The trouble is your 0800 number does not work here on holiday in Greece, and the chat option seems to have disappeared from website. Please could you provide a non 0800 number or some other channel?
-
Ed
(@ed_stripe) reported
@Plusnet our broadband has been down since last night but I can't see any faults reported, is there anyone that give some assistance?