Plusnet Outage Report in Hayes, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Plusnet
Plusnet is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (8%)
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Phone (1%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: Pinner, Windsor, London, Teddington, West Drayton, Southall, Wembley, Paddington, Edgware, Hammersmith, Watford, Hounslow, Slough, Barnet and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 Pinner |
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| Windsor |
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| London |
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| London |
Wi-fi | |
| London |
Internet | |
| Teddington |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Lady Laura
(@laurapascaud) reported
from
Beaconsfield, England
Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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miac notnats
(@MiacNotnats) reported
from
Barnet, England
@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet customer service a absolute joke
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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L€i§h ©l@®k
(@leighbike636) reported
from
Harrow Weald, England
@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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5OMOFD 🧐
(@joe_deakin) reported
from
Moor Park, England
@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes
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Jonathan Behar
(@JonathanBehar) reported
from
Barnet, England
@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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QuantumChoices #FBPE 🔶️
(@tfoale) reported
from
Wooburn, England
@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Richard
(@SofaSlurpa) reported
Always had a great experience with @Plusnet , until they charged me £200 to cancel a contract for my mother in law who died recently. I set up the account up in my name because she had dementia. Nice!
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Mimi 🅾️+
(@mblingane) reported
@O2 hi. My @Plusnet broadband is down. They’re looking into it. In the meantime is there a way to temporarily increase the data on my mobile whilst they fix it.
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Plusnet
(@Plusnet) reported
@SimonHarreYoung Hi there Simon! I'm sorry to hear you're having issues, I can confirm it looks to be a major service outage and Openreach have advised this should be fixed by 6pm this evening. Please do let us know if you are still having issues after this time. Jess - Plusnet Leeds
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Will Breckin
(@WillBreckin) reported
@Plusnet really disappointed with my service from Plusnet 😐
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jaggy thistle
(@jaggythistle50) reported
@plusnethelp @Plusnet absolute dreadful service. Just joined you last week. No Internet for the last 2 hours. I'll be in touch tomorrow to cancel. Poor service after great promises.
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JJ
(@JJHB_illa) reported
Whatever you do don't switch to @plusnet they leave you without the internet for 5 days and counting and don't care, poor customer service
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Helen
(@helen39744435) reported
@Plusnet 3 calls made to fix drop in speed. Cap lifted, twice nothing happens. Constantly having to reset box. Finding it hard to WFH. Promised outreach twice but nothing has happened. Very frustrated and disappointed in customer service. I want this escalated to a manager
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⚽️🏴💻🕹🚅
(@matthewe_1989) reported
@hannevaan @Plusnet Tell me about it, press the option to cancel your service straight through, want them to convince me to stay and move house, cant help@put you through to move team, on hold for over 30mins first call got cut off and no one answered
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Charlotte
(@D1Charlotte) reported
@Plusnet I’m really not happy. Internet and landline still not working. You said back in January you were applying an 18.99 credit to my next bill, you didn’t. Then I spent over an hour on the phone in May and was assured the credit would come off June’s bill. It hasn’t, all lies
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Fife_Hedgewitch
(@wiggle_chops) reported
@jaggythistle50 I've been with Plusnet for 6 years and never had a major issue. Luck of the draw I suppose.