Plusnet Outage Report in Hayes, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Hayes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Plusnet
Plusnet is having issues since 11:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (2%)
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TV (%)
Live Outage Map Near Hayes, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Southall, Wembley, Feltham, Brentford, Barnet, Woking, Fulham, Epsom, Hampstead, Paddington, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hayes, England
Latest outage, problems and issue reports in Hayes and nearby locations:
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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K Jackson
(@kjackson1984) reported
from
Barnet, England
@icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a joke
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp customer service a absolute joke
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Amandip Sidhu
(@AmandipSidhu2) reported
from
Watford, England
@plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply
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247 London Locksmith
(@247LondonLocks) reported
from
Barnet, England
@Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Monopoly Dog
(@DogMonopoly) reported
from
Watford, England
@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.
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Gary Reynolds
(@Gutbuster40) reported
from
Barnet, England
@Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Umi
(@Umi_Hawa) reported
from
Harrow Weald, England
@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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tonee roberio
(@toneeroberio) reported
@Plusnet my internet has gone down and your 24/7 support number is not working! Can someone please advise? #nointernet #nothappy
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Lish
(@lishy_mc) reported
@Plusnet I've had no mobile service AT ALL for the past 3 days.. what is going on?! @plusnethelp
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JOSEPH BORDER
(@BORDERJOE) reported
@Plusnet Since the start of July 21 I have frequently had 'no service' on my mobile phone. I am unable to access the Live Chat I used to use. I am becoming increasingly frustrated to the point of looking elsewhere for my services. Obviously I can't ring as there is no service.
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Graeme Heddle
(@GraemeHeddle) reported
@Plusnet I need to make a long and detailed complaint and was advised to use the email address on your complaint page, but the email address field is blank. It's like hitting my head on a brick wall dealing with Plusnet. Can you please advise me of the correct address
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Stephen M Thompson
(@S_M_Thompson) reported
@Plusnet Is there a problem with access the ccgi webspace at the moment? I keep getting a message to say the site cannot be found.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Harrison2020
(@Harrison20202) reported
@Plusnet @Plusnet is a terrible network provider. After they charged me nearly 50 pounds for the installation fee in April, I connected the router and the network cable according to the method on the Plusnet Handbook. However, I couldn't get on the Internet. @plusnethelp
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Memphis85
(@Memphis85) reported
Hey @Plusnet. Over a week since all mailboxes disappeared after requesting a mail-only account as I've moved to a new ISP. Have been told 24-48 hours to resolve twice over last week. Still no mailboxes. Quite concerned about what e-mails we are missing. Can you help??
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Roses&Bones
(@RosesBones1) reported
@Plusnet I sent a message about 45 minutes ago. My new service was due to start Saturday night but was delayed until this morning. It still hasn't gone live. Would you be able to reply to my message with an ETA please. I work from home, and have already missed a couple of meetings today
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Chris Richards
(@chris0891) reported
@Plusnet On 16 July I reported an issue with dropping connection. Plusnet ran tests which caused the internet to stop completely. This was on Friday 16 July. Apparently work is now "on hold" until 21 July. This is unacceptable. Please escalate this as a priority.