Plusnet

Plusnet Outage Report in Hayes, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hayes, Greater London, England 01/15/2026 12:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hayes, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Paddington, Hounslow, Hammersmith, Slough, Southall, Watford, Barnet, Hampton, Walton-on-Thames, Northolt, Wandsworth, Wembley, Feltham and Brentford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomPaddington E-mail
United KingdomLondon Internet
United KingdomPaddington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • howareyouzhang Happygod London 倫敦 ロンドンっ (@howareyouzhang) reported

    @Plusnet your erro has left without internet for 14 days, and missed @theroyalfamily the Queen's funeral coverage and my business opportunities. the internet is necessity to our life, Your customer service has not been very poor in dealing this. #plusnetpoorservice

  • MattCaffeinated Matt Caffeinated ☕ (@MattCaffeinated) reported

    Outrageous customer setvice from the broadband team at @Plusnet and on twitter still cant get through on the phone keep getting fobbed off when I do get through. Luckily the @plusnet mobile team were great and sorted me out with some more data.

  • acerorosso Flavione (@acerorosso) reported

    @Plusnet Please get in touch as we have a serious wifi problem and 0 customer service last 3 days. Happy to DM

  • dirk7890 russ (@dirk7890) reported

    @SiGraham51 I'd like to Graham but I still got no Broadband Plusnet are **** told me it would be on yesterday still none going to threaten them today👍

  • PeterMo82489180 Peter Morgan (@PeterMo82489180) reported

    @OpenreachHelp How do I solve the Silver Address problem ?? I can’t get a provider to come out and connect broadband! I have tried. Bt,Sky,Virgin,Plusnet ???

  • Forensic_CVBale CVB1 (@Forensic_CVBale) reported

    @ConstableChaos @OpenreachHelp I had that when the previous residents ended their contract with BT. Took 30 days for openworld to flick the switch back so plusnet could activate my line. Terrible system, why does it need to be set on and off, especially when a reset is registered before the close command!

  • BeingEngland english (@BeingEngland) reported from Kennington, England

    @DANIELJAMESREC Great idea. Unfortunately my provider @Plusnet doesn't support short text numbers.

  • deostel Dave (@deostel) reported

    Absolutely love it! Do some network trunking changes in the house and reboot my router so I've received a new IP from @Plusnet, and now every site using @Cloudflare sees me as suspicious and I'm failing captcha. Thought I'd log into my Cloudflare account to maybe hint I'm real...

  • GAMERTAGVR 𝙂𝘼𝙈𝙀𝙍𝙏𝘼𝙂 𝙑𝙍 🔜 EGX (@GAMERTAGVR) reported

    @bt_uk no broadband since Wednesday. Spent 2 hours trying to talk to someone only to be told there’s nothing that can be done till the 12th. Within 2 months you’ve achieved worse internet service and customer service than PlusNet over 10 years 👏🏻

  • redlettergay Danni 🧂💄 (she/they) (@redlettergay) reported

    @Plusnet hi, do you currently have a service outage in Coventry? CV4