Plusnet

Plusnet Outage Report in Hayes, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hayes, Greater London, England 12/09/2025 17:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hayes, Greater London, England

The most recent Plusnet outage reports came from the following cities: Wandsworth, Hammersmith, London, Watford, Paddington, Southall, Wembley, Feltham, Brentford, Barnet, Woking, Fulham, Epsom, Hampstead and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomWandsworth E-mail
United KingdomHammersmith Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • MiacNotnats miac notnats (@MiacNotnats) reported from Barnet, England

    @Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet customer service a absolute joke

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • JonathanBehar Jonathan Behar (@JonathanBehar) reported from Barnet, England

    @Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

  • leighbike636 L€i§h ©l@®k (@leighbike636) reported from Harrow Weald, England

    @Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • joe_deakin 5OMOFD 🧐 (@joe_deakin) reported from Moor Park, England

    @Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cambrianguy Clive Sedgebeer (@cambrianguy) reported

    Switched my broadband from Sky to @Plusnet just over a month ago and bot to I regret it. Dropping out, last night down for 30-40 mins. They rang today and said it was only down for a minute which is a total lie. They then said it had worked for 4 days without issues prior......

  • DaleStannard Dale Stannard (@DaleStannard) reported

    @Forsvk3nttv @Plusnet I believe you have your rights to that. If they cannot provide the service in which you have paid for then they cannot legally charge cancellation fees

  • liztred Lilly Bug🇬🇧 (@liztred) reported

    @cambrianguy @Plusnet Thanks for the heads up Clive My neighbour had a similar problem with Plusnet, very poor service

  • justwatchin12 Rob 🐝🚴🏻‍♂️🍺⚽️ (@justwatchin12) reported

    @eBay_UK Is down when using Plusnet Broadband but works fine with Sky 4G. DNS issues.

  • XeniosPavlou Xenios Pavlou (@XeniosPavlou) reported

    @Plusnet still waiting for an issue regarding an incorrect bill amount which you admitted is wrong. Been waiting 2 weeks for bill to be corrected so I can pay it. Was supposed to have an update today and the issue sorted but still waiting. Please sort it today!

  • ChristianYoung Christian Young (@ChristianYoung) reported

    @Plusnet broadband just failed to my home tonight whilst watchingYouTube. Phone works fine, no change to the system but router says no service from plusnet. All cables are fine. No customer support and I need internet to work from home! SW2 area!

  • Miss_Lauren_14 Lauren Kavanagh (@Miss_Lauren_14) reported

    @Plusnet is there problems with your service in the kT4 area please, very slow for last few days

  • Forsvk3nttv Forsvk3n.TTV (@Forsvk3nttv) reported

    @Plusnet terrible ! Still cutting out after new router arrived !

  • jalexandertog Jason Alexander (@jalexandertog) reported

    Has anyone pointed out to @Plusnet that including a step that requires you to have a phone to plug into a phone line to diagnose broadband issues in today’s world where everyone just uses mobiles is fundamentally flawed…

  • ChezzerG Cheryl Gillett (@ChezzerG) reported

    @virginmedia with many health problems n trying to ring hubby as I needed him n couldn't get hold of him ended up ringing neighbour to tell him I needed him not good as ive said plusnet were much better than this please sort it im not paying a lot of money to get no reception