Plusnet Outage in Hatfield, Hertfordshire, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet I need to get through to somebody urgently but the phone line won't connect me to anybody. Can someone help me on here please?

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@TafftheVoice @Plusnet Trouble is, they’re the fastest in the UK. 350 mb/s and we have a shot time of devices on the network now. 🥴

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet what terrible service you have. Customer services no help at all. Tearing my hair out. Ready to leave right now

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Extremely disappointed by @Plusnet customer service. Unprofessional internet provider

@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

@SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

@Plusnet any reports of being down in Howden DN14?

@Plusnet Terrible service. Not had anything but problems since I signed up. And now I find out I'm not going to have any internet until next Tuesday. Ridiculous. I'm fed up with this company. I wouldn't recommend it to anyone.

@plusnethelp @Plusnet ordered broadband on 30th September... still waiting for activation date or any meaningful communication. Livechat not working and given up waiting on hold. Have I made a mistake?

@nyferjay @TalkTalk I had this exact same problem with them. Went on for about 3 months and they never helped. I spoke to managers, people would promise to chase it up and help and no one ever did. After arguing over the phone multiple times, we switched to plusnet. They fixed the issue in 24 hours

@plusnethelp My Mother is a new Plusnet customer. It has been 1 month since she recieved her router, which is STILL NOT working. She has tried to contact you to get help. She can't get through to speak to someone. Please get in contact so she can get her broadband working.

@Plusnet my wifi is not working & I am working from home, I am leaving to BT on monday and you seemed to have slowed my wifi to nothing explain ???? No option to DM you on twitter even tho your website says too.

@plusnethelp Any questions? We've got a team of helpful Plusnet advisors 2 answer any questions U have about leaving. Call us for free on 0800 073 3057 between 8am-8pm Monday-Friday or 9am-7pm on Saturdays and 9am-6pm on Sundays. What about EMAIL for those with hearing problems?

@NumbersFox Vodafone are who I'm having issues with right now. However it seems to be far more of a geographical problem than an ISP problem from what I'm reading here. For example, BT and PlusNet were rock solid for me in the past.

@plusnethelp our Plusnet connection is slow and unstable. We’re paying for your fastest connection but the service is very poor.

@Plusnet I notice you haven’t included your internet service in that list. Still waiting nearly 50 days later for you to respond to me....