Post Office Outage in Romford, Greater London, England

@PostOffice Yes as you would expect at this time of year. Most of the customers should have been encouraged to use self service, but due to lack of understanding about how to operate and whether it took cash, they opted for the customer assistants. Better service at the self service, IMO.

@PostOffice I was passing by so didn't need it today. But this is just one of many complaints locals have about thus sub Post Office which includes rude staff.

Postal service in Catford is aweful. It’s so intermittent and then Postworker delivering after 10pm Scared the hell out of me. Not cool. @RoyalMail @PostOffice

The @PostOffice won't give me my own money back in store. Stay away from their travel card - it's an awful deal and they will hold your money hostage. 🙃

@PostOffice Of only there was on in our town centre - no wait - you closed it down !!

@PostOffice just a small complaint. Had a parcel delivered today, left in the food waste bin, so far no problem, except the bin was about half full of food waste. Had to clean my package outside before opening it and bringing it in.

@PostOffice the post office Lewisham is a farce. Hardly any staff, long queues, little help and massively over complicated touch screen self service tills just to make a simple parcel postage. Ridiculous.

@PostOffice @Tesco I don’t know who employs the staff at the post office within tesco Front Lane Cranham RM14 but your member of staff Michelle is so rude and unhelpful. I suggest you do some staff training. All the staff in the actual store are lovely, so I imagine she is P.O.

@PostOffice when is the postal service going to get better at their job

@PostOffice @RoyalMailHelp Thanks for that but I already have & we are NOT supposed to receive any of the crap distributed by the Post Office. However the poor sod delivering it is desperate to lighten the weight of their over filled bag of rubbish so put it through the letter box anyway!😬

@PostOffice Thanks for your help. I'm assuming that we don't need the customs stickers for the EU until told differently then.

@PostOffice Other staff members would not help, most of them finding refuge behind the door. 40+ people waiting in 2 queues, main desk & self service tills. A guy decides to close the self service despite the queue, insults clients who complain and ask him to finish the queue b4 closing

Whew. The way this letter of complaint is going to get written to @PostOffice. I am fuming. Fuming.

@PostOffice since your Walthamstow Central branch relocated service quality and staff knowledge has gone out the window. This is what happens when you make experiences staff redundant as part of so called cost cutting.

Can't believe lady in @PostOffice jay said to a lady if you can't speak English I can't help you

@PostOffice @coyleneil you used to have self service in Walworth main Post Office. Now just humungous queues

@PostOffice Hi, I would like to make a complaint about the useless staff in the Brentwood branch.

@StarlingForBiz @StarlingBank @Xero @PostOffice - Xero integration Me: yeahhhhh finally 😊🤠🤠🤠🤗🤗🤗🤗 - "CSV exports help you handle the numbers. " Me: 😫😫😫😤😤😤😤😤😤😤 It's not an integration, it's a mockery

@PostOffice appalling service in East Dulwich post office. 25 people waiting 2 people serving and another employee avoiding eye contact and working on something else!!

@StopFundingHate @Specsavers @DFS @BritishGas @LoveWilko @bt_uk @coopuk @ScSSofas @PostOffice @TUIUK @AskHalifaxBank @SlaterGordonUK @British_Airways @Fidelity_UK @SandalsResorts @FundsmithLLP @NOWTV @ImagineCruising Look. Just read up at StopFundingHate, and change your advertising policy. Then we'll stop telling people that you support bigots. Deal?

@PostOffice When am I going to get an update? It’s been a day already and I’m running out of time. The customer service people I speak to don’t seem to be able to help. IF this statement doesn’t arrive soon my wife will be deported (we have a 7 week old baby!) You have to help and fast.

@PostOffice The Post Office has put me through SO much and now you’ll change me £10.50 because your back office team are too incompetent to actually do their jobs? I’ve never had such awful service.

@PostOffice ... also, people need to be disciplined, this isn’t a service! I need my bank statements ASAP and I need to be apologised to. Your back office team have put my family through so much stress and we’re now in such a critical position. Fix this. #PostOfficeMoney #BadService [3]

@PostOffice The 0800 and 0345 people are the same. The manager I was promised earlier failed to call me, this is a dispicable service. I called again, the person I just spoke with promised she’d get it escalated and posted out 1st class. [1/2]

@PostOffice Jess, I always use this - 0345 602 3409 - number, that’s who I’m awaiting a call from. Will the people on your 0800 number be able to actually help me? I’m getting nowhere with this and my wife’s at risk of being deported due to your colleagues incompetency.

@hoovesonfire @GreenwichCouncl @PostOffice Calm down and do some work/is stuffed peppers ok for dinner?

@PostOffice ... As trust has broken down, I will be publicly recording the exchange on twitter. I will be asking for written access to my records, written confirmation of the cancelling of the card and compensation for the grief. 7/

@PostOffice ... all on the phone, no confirmation email or letter. But I took details down. They’re somewhere I hope in my packing (I’m moving this week) 4/

When you send really important documents by express delivery to be signed for with @RoyalMail and they don't turn up!!! Thanks Royal Mail for your terrible, unreliable, over priced service! @RoyalMailHelp #badservice #royalmail #postoffice

@PostOffice What is the phone number to make an official complaint about threats of violence from post office staff

@PostOffice Any chance you could send East Ham WHSmith Post Office staff on a customer service course? Ignorant, accusational and deeply unhelpful barely scratches the surface.

@PostOffice #PostOfficeBroadband is utterly terrible can’t wait for the 18-month contract to end so I can switch. #broadband

Please stop bothering me with texts @PostOffice saying I must call you to complete an order I never made #nuisancecalls

@PostOffice Can I just put on one sheet "items 1-400 all standard service to Europe"

What was the point of the #Walworth @PostOffice #refurb it looks like a building site, a pointless shop where the self service stations where and never more than 2 staff at the 6 desk station? @RoyalMail #wasteoftime #londonliving #se17 #se1

@PostOffice Hey Jess shutters on windows were already down by 5.50 when walking up, someone had just left & they locked the door and at I was tapping and waving at the window they stated to close the electric door shutter. #annoying as I scheduled my day route to go to that #postoffice

@PostOffice I have called them and they can’t give me an update and I have heard nothing regarding my complaint. I have no heating as no WiFi. No one can tell me when it will be fixed and I was told I need to call again to discuss compensation.

@ZtheSheep @PostOffice I do understand. We were just trying to help you to bring the cost down for your parcel. That's all. Sorry for any inconvenience this may cause.

@srounce @PostOffice @RoyalMailHelp The little shit would eat it.

@ManorWayPO @PostOffice I'm sorry but my social anxiety rockets out the roof sometimes and I feel like people are watching and such. I just wanted to pay the extra and be out of the store, but was asked multiple times if I could push the box down smaller which I couldn't because of the fragile items.

@ManorWayPO @PostOffice I'm sorry but I just felt so uncomfortable in the post office, my anxiety spiked and was just uncomfortable. I didn't want to break down my box because I was willing to pay. I understand you was trying to help me but I said no first time. Im sorry.

@ZtheSheep @PostOffice Dear customer we apologise if you felt that way. First of all we were not rude. We explain and ask if it could be done anything because sometimes the box is bigger then the item it self so it can be reduced. We were cheerful that does not mean we were laughing at you.

Have had the worst experience with @PostOffice this week. 1st 45 min trip after work with me arriving 2 mins late & they're still serving customers to be laughed at and told to come back at 9am. 1/3

My 80 year old mum has had a fault on phone line over a week post office contact open reach get text saying fixed and still dead terrible customer service!!!! Can't get in touch with anyone!! #postoffice #openreach

@PostOffice @RoyalMailHelp That may be - but disgusting service to be waiting on phone for over an hour just to be cut off!

@PostOffice @WHSmith Good evening Courtney, your colleague Stephen said he would get back to me and never did, so even if @WHSmith are taking over the situation shouldn’t I be told by your company